Playamo Casino - Player is having difficulties withdrawing money to his MasterCard.

Hello, they still send me by email that I can't withdraw 700 euros via mastercard, but it was also via mastercard, so I don't see the problem why they can't send me, it wasn't written in the terms, still just excuses, terrible casino

Dear Marek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions; withdrawal policy, and this is what I found:

"For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom."

Have you been offered any alternative methods to withdraw your funds or a reason why it wasn’t possible? Since Czech Republic is one of the supported geolocations, there may be a temporary problem with payment provider. I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Marek for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, I called my Unicredit bank saying Mastercard accepts payments and withdrawals quite normally, so the blame is on the casino PLAYAMO !! They emailed me from the casino to try another method of withdrawal such as Skrill, Neteller, Payzec etc. But they don't work for me anyway. And yet, I have to do min. deposit through this method and then everything will be fine. After all, I will not give them a deposit when they have to pay me 700eur.Uz really tired of it.

Hi Marek.

Sometimes a payment method is dropping out of the list or the casino has a temporary problem with that method (the paying company is changing) try to make a Neteller account and verify it (make a deposit of € 20) and your selection should then be approved. Please make sure you don't violate any terms (if you played with the bonus) before you deposit. Playamo casino has a rating of 4.8 so I would be careful, I will check your account and your game and after the withdrawal has been approved. (so if you have violated any bonus terms or other general terms you may not be able to withdraw the € 700 but cancel them) If you are sure that you have fulfilled everything, I would do the Neteller in your place. I have him Sam and I can't praise him.

Sincerely, Matej

Hello, I am not aware of playing with the bonus. Yesterday I tried to make a withdrawal via bank transfer, so I wait. So far it is in the stage of "waiting for approval" so I'll see

Please note that each payment method needs to be verified. So it will take a while, but you should be able to withdraw the money. We will leave the complaint open and if there are any problems we will deal with the casino.

Hello, and how long does it take to verify my payment? Bank transfer should be without problems right? But it seems to me that they always find something to avoid having to pay the prize !!!

Do not worry, if you did not break any conditions should not be the smallest problem with it and 700 € is not that high amount.

Good evening, and how long does it take them to approve? Will there be any problem that I withdraw through a bank account?

This is idividual. Have you verified your bank account in some way?

Hello, I didn't verify my bank account, and nobody wanted me to

The casino will in no case pay out money to an account that has not passed verification. Payment will be declined and will require you to verify your bank account. You can just let it go so they'll say something is wrong. In the meantime, I recommend that you check on their site what documents you need to send to verify your bank account and you can start sending it.

Hello, again it did not pass, even through a bank account, that it is not supported through my region. So I founded Netteler to post min. the amount and then the withdrawal as they want from the casino, and again something goes wrong, I can't deposit, even if I checked the account, just everything as they want, it tells me that I have a small balance on the deposit, i when the money is there I don't really know, I'm desperate.

The best thing to do is to ask them right here in the complaint.

Playamo Casino representatives, could you please help Marek to make withdrawal.

Hi, so if the casino doesn't respond, the complaint is unresolved? And that ends it all? Thank you Marek

Fortunately, this does not work if the complaint is not resolved so we close it as unresolved but the casino will generate something that we call the "black points" that affect the casino's rating. If the casino wants to improve the rating, it will have to handle your complaint. But this only happens in cases where communication with casinos ties, I know this group and I am almost sure we will find a solution.

Hello all,  

First of all, thank you for your patience.  

I want to ensure Marek, you have violated nothing, your account is verified, which means that there are no restrictions from our side.  

The bad news is that our banking payment merchant is not working with your bank. Due to that, we can see that your MasterCard cashouts were rejected, as well as your Bank Transfer request.  

As Matej previously said, we suggest you to use any supported e-wallet, like Neteller. But to make it active for the cashouts you need to perform a minimum deposit first.  

I want to repeat myself, Marek, your account is verified, you are OK to cashout. And I am here to help you with that.  

Kind regards,  

Vlad  

Hello Vlad, but I can not make a deposit on Netteler, always rejected, even if the account is verified and the money is there, so when I wanted to make a deposit of 20 euros, I wrote a lack of money in the account so I really do not know.

And I called the bank, they said everything was fine with them, that the problems were on your side. And when the money is deposited so can any method, it is very interesting that ??? !!! But the choice is already a big problem for you.

Hello Marek, 

As I can see, the merchant is declining the deposit with the reason "Insufficient balance". 

But, accordingly to your balance I can assume that the reason is different. 

I will contact the finance team. Will be back shortly. 

Hi, so what did you solve? I'm just waiting. Marek.

Hey! 

Sorry for the delay, we made a request to the bank and Neteller to find the reason for the decline. 

From available methods right now you have Skrill, Coinspaid (it's BTC/currency way to cashout/deposit), Bank Transfer. 

About the Bank Transfer  - it was declined because the details you have entered was incorrect. You can request it, notify me here and I will try to push to make it faster, however BT always takes days to arrive. 

When we will have an update about Neteller and the bank, I will give an update. 

Thank you! 

Kind regards, 

Vlad. 

Hi well so wait what happens next, I hope that everything clear and I can withdraw my money, I'm quite in a hurry, I'm in financial distress. Thank you Marek.

CoinsPaid was also rejected for me

And by bank transfer, I don't know what to do wrong.

Marek,  

I have an update for you regarding the Neteller issue:

After checking our internal system, we could confirm that there is no issue with your NETELLER account.

Please advise our mutual client to contact our Customer Support team on the following phone number/email address: +44 20 3308 9525/ help@neteller.com

You can give them a ring and they will check the your case. 

Regarding the card payment, we are still waiting for they response. 

Hi, Netteler is not responding to the news, I don't know what to do, how to withdraw money?

Hey Marek, 

You can use Skrill (need to first deposit to cashout), Bank Transfer or Coinspaid. 

We cannot see any restrictions for you to use the Neteller, however, if it is not available for you, please contact Neteller support. 

If you wish to use the Bank Transfer, please make sure to enter correct details. 

If you decide to use Skrill, please note that you need to deposit, before you make a cashout. 

Thank you. 

I have already tried bank transfer and you wrote that it is not supported for my region, CoinsPaid is also rejected, mastercard is also rejected, but everything is rejected from your casino so the problem is with you !!!

Hey Marek,  

I have never said that the Bank Transfer is unable in our region, maybe you have received such notification from someone else? 

CoinsPaid method is available, as well as Skrill. 

You can also show the available deposit and withdrawal methods for you with the screenshots and we can choose form there. 

Hi, I tried bank transfer, you forgot it. CoinsPaid also rejected, I already wrote it to you, the mastercard on the selection method is not at all, and Netteler has disabled transfers to the casino, I have already found out, I am sending it in screenshot, need your merchant transfer code, reference ID.

And what was my bank account for incorrect information?

Hi, now I made a withdrawal via bank transfer, everything filled in correctly + documents sent, last chance, then I really do not know, but I want my money !!!!!!!!!!!!!!!!!!

Vlad could you please look at it, and in case that something is wrong again, give the Marek info about what was wrong.

Hello all, 

First of all, thank you for your patience.  

Marek, as I can see, you have selected a Bank Transfer, bad things that it's working only weekdays and it's the longest way to cashout. I will do my best to make it done ASAP, I have already forwarded a request to the finance team. 

Once I have an update, I will let you know right away. 

Kind regards, 

Vlad

Playamo. 

Okay, I'll be waiting for the money

Marek, 

Good news, finally! The cashout was approved, money are on their way to your bank account. Hopefully you will receive it today-tomorrow. Please, keep me posted. 

Kind regards, 

Vlad. 

Excellent news, we wait until Marek confirms that he received the money and then we close the complaint.

Hello, I will wait, hopefully the money will arrive as soon as possible, I will inform

Hello, How long does it take to transfer money to my bank account?

Hey! 

Bank Transfer can take up to 5 business days to come. We need to be a bit more patient with this one, hopefully you are :) 

Do you have any updates regarding your case?

Did you receive the withdrawal?

Yes, everything is fine, the money is already in the account. Thank you for everything.

Glad to hear.  

Thanks, Marek and Vlad, for cooperation.

I am closing the complaint as "solved" and wish Marek good luck in the next game.