After Marion limited her deposits to €20 per week and later won over €800, the casino declined the withdrawal with an explanation that the maximum winnings are only 5x the deposit limit.
Casino1 Club - Player’s winnings were declined because of an unfair rule.
Amount: €800
Casino1 Club
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Casino1 Club has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hello!
I've played at Casino 1 several times but never won anything so I opted for a deposit limit of $ 20 a week.
On my next deposit, I was able to play with no bonus to 800 euros.
That's what I wanted to get paid.
So after I had sent the documents several times, I was told that you only get paid 5 times the deposit limit.
That means concretely I only get 100 Euro.
So people make your own picture of this casino before you deposit here.
Kind regards.
Marion Thomas +
Automatic translation:
Public
Public
5 years ago
Hello Marion.
Thank you for submitting a complaint through our website and I'm very sorry about the way you've been treated by the casino.
Hard to believe that such a rule exists, it is certainly unfair. The casino you mentioned has a few similar practices up their sleeve, that’s why our rating is very bad for this casino. Please, could you send us your communication with the casino? (matej@casino.guru) We strongly recommend you to play only in casinos with rating 8 and above on our website.
Regards, Matej
