We've thoroughly reviewed Casino1 Club and gave it a very bad reputation rating, which means it's one of the worst casinos to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino1 Club is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, Casino1 Club is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 2 complaints directly about this casino in our database, as well as 30 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,546 black points in total, out of which 849 come from related casinos. You can find more information about all of the complaints and black points below.
Warning: Casino1 Club has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
Casino1 Club appears on 5 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.
As you can see from all of the information in our review, Casino1 Club is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Browse all bonuses offered by Casino1 Club, including their no deposit bonus offers and first deposit welcome bonuses. You will see bonuses available to players from your country first, but you can also click the button below to see offers meant for players from other countries. Just keep in mind that you will not be able to use those.
Take a look at the explanation of factors that we consider when calculating the reputation rating of Casino1 Club. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The customer wanted to withdraw their winnings but the casino rejected the request, stating that the customer had breached their Terms & Conditions. The mediator pointed out that the customer most likely broke a term of the casino and that the casino had a right to confiscate the winnings. However, they also stated that the term in question could have breached the EU consumer laws. Furthermore, the customer having been from the UK and the casino not having had a UKGC license meant the casino would be breaking the UK law, not informing the customer about it. Thus the complaint has been ruled in favor of the customer.
The player complained about the casino canceling his winnings. He requested a withdrawal of €500 but the casino voided his winnings and his withdrawal request by enforcing their max bet rule and accused the player of breaching this rule. The initial deposit was returned to the player. This casino belongs to a group that is aware of the unfairness of this rule but since the player had accepted the terms before playing, there is nothing that could be done in this case.
The customer had been playing at the casino and won but had been informed they would only receive a part of their winnings, with the rest being void. The mediator had informed them that the casino had enforced a very predatory term which allowed them such an action. As the term in question is indeed predatory and the casino hadn't responded, the complaint is ruled in favor of the customer.
Juan from Spain is complaining that the casino didn't pay him at full what he won. He believes that the casino should pay him all his winnings in full.
The player from Germany is struggling to receive his winnings after being accused of breaking the deposit rules. We closed the complaint as ‘unresolved’ because the casino failed to reply.
The player requested a withdrawal of EUR5000 but the casino voided his winning and accused the player of max bet breach. The player said the max bet settings had changed automatically. The casino didn't react to this complaint.
After playing at the casino, the customer wanted to block their account from further play, but couldn't find any method to do so on the site, live chat told them they had to send an e-mail and after sending an e-mail to the support they still hadn't been excluded from the casino and thus played and lost money. Only after further pressuring the casino support their account had been closed and the customer didn't receive their money nor any further communication from the casino.
A player has deposited a total amount of 60€ to the casino. He requested a withdrawal of 100€, but only a 15€ withdrawal was approved. There was no obvious reason why the casino did not pay the winnings to the player as the casino did not communicate what the issue was.
Mr. Stardiamond1 had won up to €40,000 and made a withdrawal request in the amount of €2,000, which he was told by the VIP representative through a phone conversation, was the maximum withdrawal amount per transaction. Instead of receiving the payment, he received an email from the casino that stated that he had broken a rule of an irregular betting pattern. His winning was all seized and he was awarded a credit of €100. There is no further information on the case.
The player, Gary, won €3,000 but the casino had confiscated his winning due to a high betting pattern he had made. Gary said he had played fairly, with his own deposit money and he didn't play the bonus. There is no further information on the case.
A player from Germany won €4,100 and shortly after that made a withdrawal request. Onto the next day, they received an email about the payout being declined due to a high betting pattern. All their winnings were confiscated and there is no further information on the case.
The player had a balance of over €5,000. They did receive their first withdrawal request of €2,500, however, when the player wanted to withdraw the remaining €2,500 their winnings were voided and the player was accused of a max bet rule breach. A mediator was in contact with the casino, Malta authority and Malta consumer protection association. This rule of the max bet was found unfair by both the Malta authority and the Malta consumer association and resulted in the casino removing this rule from their T&C. However, nothing could be done for the player's voided winnings as this rule was accepted at the time of the game and this complaint remains unresolved.
The player had won an amount of €5,000 without using a bonus. After three weeks of processing, they were able to receive a half of their winning in the amount of €2,500. Later on, the casino accused them of irregular play and refused to pay out the rest of the player's winning due to the terms and conditions being breached. The casino stopped responding to the complaint and the player never received the money. The case remains unresolved.
The player accepted a bonus and won €365. After a successful verification, they requested a withdrawal but was informed that the funds were removed due to the irregular betting pattern being used while playing. The casino returned their deposits. The casino never provided any more information on this matter and the player said they didn't expect an answer at all since it took them days to reply to any of the emails. This case remains unresolved.
A player from the UK deposited £25 and applied for a 400% bonus. They won €333 and requested a withdrawal but it was rejected and the player was accused of exceeding the max bet rule. However, the player was sure to have placed only low bets. A mediator tried to contact the casino about this matter but this attempt was fruitless and the complaint remains unresolved.
The player requested a withdrawal which had been confiscated due to high betting that resulted in the terms and conditions being breached. The casino refunded the player €600 but they decided to go the authority since there hadn't been any progress on this complaint through the Askgamblers. There is no further information on this case and it remains unresolved.
Classy Slot Casino decided to not pay out big winnings based on a rule which is predatory and doesn’t make a sense at all. The casino refuses to pay out the winnings, and, as an excuse, they use a rule stating that players can’t bet more than 30% of a single deposit. We consider this rule as predatory when the player plays without a bonus.
The player from United Kingdom had her winnings forfeit due to a rule about lifetime deposit.
The casino voided the player's winnings due to a breach of the 30% max bet rule, but the player said he had not breached it. The casino didn't react to this complaint.
The player's winnings got cancelled because the casino accused him of using an irregular betting pattern, which the player didn't find fair. The casino refused to discuss this case.
One day after the player made a withdrawal request, they were advised by the VIP manager to take a part of the winning and keep playing to keep the account in active mode. The player did that with €50 from his winning, but accidentally hit the max bet button and automatically lost all their winning of €1,900. The casino didn't respond to the player in any way or form.
The player from Italy had his winnings voided after placing bet greater than 30% of his last active deposit. We closed this case as justified but, unfortunately, unresolved. We consider maximum bet 30% of a single deposit (when applied for real money/regular play) to be an unfair rule.
The player’s winnings were confiscated due to allegedly braking the maximum bet rule. The player strongly disagrees and is convinced the casino altered his game history. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Before the player started playing, he contacted the chat support and its manager to discuss that he didn't wish to play any bonuses. The manager agreed and told him that he would be safe if he deposited more than €200 each time, so he did so. After he played various games for a while, he requested a withdrawal of €1,600. A few days later, he received an email that stated that his withdrawal was declined due to an irregular betting and strategy he used. The casino returned the player's deposits and did let him play more, but they never paid him the money nor they let him withdrew more. There is no further notice on this case.
The player had won €150 with his welcome no deposit free spins bonus. He made a withdrawal request of €100, sent the documents for verification and kept playing with the remaining balance for fun since all the wagering requirements were met. The chat representative informed him he couldn't go under the €100 in balance and that he couldn't bet high either. So he kept playing and won another €100 but needed to deposit of at least €50 to request it for withdrawal. When he did deposit the money, the casino removed €20 amount from the free spins bonus so he ended up with €30 only. Later on, he was informed that his withdrawal was denied due to high bettings that he had made. There is no update on this case since.
The player was offered a €10 deposit bonus through his email. When he had asked the chat support for the wagering requirements twice, he was given two different answers. The player was not able to withdraw his winnings and there is no further information available on the case.
The player deposited €100 to the account and was making a small bet increment and won over €800. On the last two spins, the player overlooked one of the rules and their whole winning was confiscated. The player stated that only the last two spins were the ones that should have been confiscated, not the whole winnings. There has been no response from the casino ever since and the case remains unresolved.
After the player made a deposit of €50, met the wagering requirements, and sent the documents for verification, they were ordered to withdraw the winnings of €150. Soon after that, the player received an email about breaking the rules of the game and that the last deposit would be returned to the player's balance and the whole winning would be denied. There is no further information on the case.
A player from the United Kingdom, tried to close her account because she started developing a serious gambling problem. The casino gave her cashback on her last two deposits that she had made which didn't help to resolve her problem. There is no further information on the case.
After making a deposit of £1,400 and winning£4,600, the player received a phone call from the finance department that his withdrawal needed to be split into two payments of £2,000 and £2,600. In the meantime, while he waited for the payment to process, the player spent £3,200 playing. As he waited too long for the payment to process, he was promised to be accredited a half of his deposit money. Later on, the player received £580 and was waiting for the remaining £820 to arrive. There is no further information on the case.
The player won €11,000 with his bonus and once he requested a withdrawal of €5,000, it was denied. The casino claimed that the game contained a bug and they were not going to pay him his winnings. Instead, he was offered a refund of his original deposit and to play with the same bonus once again. We're not sure if the player took this offer but the complaint remained unsolved.
The player didn't have any direct evidence to support the accusation but made a thorough and detailed explanation of why they felt the casino had manipulated their game history in order to void the winnings. The casino never reacted to this complaint.