HomeComplaints1ACasino - Player has been waiting for his withdrawal for more than 2 months.

1ACasino - Player has been waiting for his withdrawal for more than 2 months.

Amount: €1,620.3

1ACasino
Safety Index:Very low
Submitted: 29 Aug 2019 | Case closed : 16 Sep 2019
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

4 years ago

Juan from Mexico has a verified account in 1ACasino. He tried to make a withdrawal of €1,620.3, but it has been pending for over 2 months. The casino didn’t reply to his emails.

Public
Public
4 years ago

Hi, not sure what to do. Casino won't pay me money that I won. Won't reply to my emails as well. My account is verified. I have a pending withdrawal of 1620.3 EUR and it is pending for 2 months already. My email is juanfernandocardenas75@gmail.com

Public
Public
4 years ago

Hello Juan.

Thank you for submitting your complaint through our website. You wrote that your account is verified, did you do this verification after you requested the withdrawal, or before? When was the last time that you communicated with the casino? What did you communicate about? We need this information to fully examine your case.

Regards, Matej

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

Edited by a Casino Guru admin
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