Mirco, a player from Switzerland, lost his money on a game, which became unavailable for his country the following day, and soon afterwards unavailable at all. He would like to get a refund of the lost money, because he believes that this game was not working properly. Because of his troubles with this game, he has received free spins from the casino, but he is not happy with this solution.
Playamo Casino - Player complaints about a game that became unavailable after he lost money on it.
Amount: €1,300
Playamo Casino
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I played a game named Jack and the Beanstalk one day. It was noticeable that the game got stuck again and again. After all, I had gambled on it in 1300. Wanted to pay out the profit of 3000, suddenly rejecting the payout (Unclear why). Why the devil wants so, then kept gambling until everything was gone. The next day want to play again, the message comes that the game is not available in my country. -> Support asked, since when the game is not available in Switzerland -> Answer Support: That was a very long time. I said that yesterday I had lost 1300 € in the game, if it was a software error and want compensation and I will consult a lawyer. Suddenly everything was revoked. And the game is now no longer findable. Then contact the VIP support. Nonsensical phrases and ridiculous FreeSpins (wager 0.01 €) received. Otherwise no refund received.
Automatic translation:
Public
Public
5 years ago
Thank you very much for submitting a complaint through our website.
Based on the T&C, the casino has the right to change or withhold any game whenever they decide to do so. If I understand it correctly you were able to open this game and play it while winning nice money. Then you attempted to request withdrawal in casino cashier but your withdrawal was from some reason rejected. After that you continued to play and lost. If this is how it happened then from our perspective these losses are legitimate. The fact that game was accessible even if it shouldn't be (due to an error in casino software) doesn't make your losses illegitimate and thus you are not eligible for any refund. Please correct me if I understood something wrong.
Regards, Matej
