Roby Casino Review

The player from the United Kingdom faced difficulties with the casino not closing his account despite multiple requests due to his gambling addiction. Despite having contacted his VIP manager and sent emails, he received no resolution and continued to lose money. The Complaints Team reviewed the case and determined that the player’s initial self-exclusion request was not validated due to the casino's policy on evidence verification. As a result, the complaint was rejected, and the player was informed that deposits made during the processing period were not eligible for reimbursement.

The player from Ontario had requested a withdrawal of 470€ two weeks prior but had not yet received the payment. He had faced delays previously and had not received a necessary gigadat email, despite having auto deposit set up, which led him to believe that the issue lay with the casino. The complaint was resolved when the player finally received the payment after further communication with the casino, which confirmed that the withdrawal had been processed on their end. The player expressed dissatisfaction with the slow payment process but acknowledged the assistance he received in resolving the issue.

The player from Austria had repeatedly requested self-exclusion from the casino but had not received a response or any action taken regarding his requests. The Complaints Team confirmed that the player submitted his self-exclusion request on May 5 and that the casino closed his account on May 7. It was noted that the casino had acted promptly to restrict his account access within a reasonable timeframe, and therefore, the player was not eligible for a refund of his deposits made during the request processing period. As a result, the complaint was rejected as unjustified.

The player from Finland had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. After persistent communication with the casino, she confirmed that the withdrawal had remained in 'pending review' status for an unreasonably long time. On April 13th, she reported that the money had arrived in her account, resolving the issue. We marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The issue was addressed by the Complaints Team, who confirmed that the withdrawal was being processed and advised her to allow time for the KYC verification and withdrawal approval. After a period of cooperation, her complaint was marked as resolved, indicating that her withdrawal had been successfully credited.

The player from Germany had requested a withdrawal of 4000€ a month ago after depositing 150€ and completing the wagering requirements. He had only received standard responses from casino support regarding his three payment requests of 500€ each, leading him to believe he was being cheated. The Complaints Team found that the player had provided the necessary documentation for verification but continued to face delays and unresponsive support from the casino. Ultimately, the complaint was rejected due to insufficient grounds for further action, leaving the player dissatisfied with the resolution.

The player from Austria wished to self-exclude from the casino, but his requests were ignored and his account remained active. After submitting a request for self-exclusion, he did not receive a response from the casino. The Complaints Team intervened, and the casino confirmed that the account had been permanently closed, with all communications turned off. The issue was marked as resolved, and the player was encouraged to reach out for assistance in the future if needed.

The player from Ireland, despite being fully verified and holding the highest VIP status, faced repeated delays in withdrawing over 15k in winnings, including a recent attempt of 8k. He had spent over 30k on the casino, yet had never managed to process a single withdrawal, which led to frustration and repeated gambling of his funds. The Complaints Team concluded that the complaint would be rejected as the player indicated he no longer required assistance and expressed dissatisfaction with the casino's operations.

The player from New Brunswick had been waiting for two weeks to withdraw her winnings of $750, having made three withdrawal requests on March 9, 10, and 11. The complaint was addressed by contacting the casino, which confirmed that the delayed withdrawals had been processed. The player received her payment shortly thereafter, and the issue was marked as resolved.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had extended the investigation period by an additional seven days to allow for further communication. However, as the player did not respond to the team's inquiries, the complaint was unable to be investigated further and was rejected.

The player from Portugal requested a withdrawal of €200 to his Skrill account made on 11-03-2025, but did not receive it after numerous inquiries. Despite having provided all necessary documentation and the casino's stated processing time of six hours for electronic wallet withdrawals, he remained in a queue with no updates. The Complaints Team extended the response time for seven days; however, the player did not respond to further inquiries. Therefore, the complaint was rejected due to lack of communication.

The player from Italy had her account at Roby casino unexpectedly reopened after she had requested a permanent closure due to her gambling addiction. She received promotional messages and made a deposit of €450 despite her self-exclusion, seeking the return of her funds and a commitment to responsible gaming from the casino. The Complaints Team determined that without the essential evidence of her initial self-exclusion request, they were unable to assist her further in this matter. Consequently, the complaint was closed, and the player was advised on proper procedures for future self-exclusion requests.

The player from Greece had been trying to withdraw their winnings for two weeks, with multiple requests pending, including one since February 14. After the initial request was rejected, subsequent withdrawals via Bank Transfer were also delayed. The player suspected they were being scammed, especially since no identification documents had been requested. The issue was resolved after the casino processed the player's last two withdrawals, following intervention from the Complaints Team, which facilitated communication with the casino's support team. The complaint was marked as resolved.

The player from Germany was unable to activate a promised 200% bonus after making a deposit, despite having received a personal offer via email. After inquiring through chat, she learned that the bonus had been rejected without any explanation. The Complaints Team acknowledged her frustration but explained that they could not compel the casino to grant bonuses or penalize them for not providing one. Since she had already wagered the deposited amount, the complaint was closed with no further action taken.

The player from Greece had not received his winnings from the Blackjack Riga game despite having contacted live support daily for the past two weeks. He was continuously reassured that he would be updated via email about the crediting of his funds. The Complaints Team intervened and communicated with the casino, which ultimately confirmed that both of the player's winnings had been successfully credited to his account. The issue was marked as resolved following the player's confirmation of receipt of the remaining funds.

The player from Manitoba had requested a withdrawal of $600 two weeks ago but had not received any response regarding the status. While a previous withdrawal had been processed within 14 days, this current request was delayed without a clear timeline or verification option provided. The issue was resolved, and the player confirmed that the $600 had been received.

The player from Quebec requested a $550 withdrawal on February 5, 2025, but it remained unprocessed. Despite multiple communications through chat and email, he consistently received the same response that they were "working on it," leading him to feel scammed. The Complaints Team extended the inquiry period by 7 days to allow for a response; however, due to the lack of communication from the player, the complaint was rejected.

The player from Germany reported that his accounts at six casinos operated by the same company as Kinbet had been mistakenly reopened after being previously closed due to his gambling problem. Despite having notified the casino of his issues, he continued to receive promotional offers that led to further losses before the accounts were re-deactivated. The Complaints Team engaged with the casino regarding the reopening and the discrepancies in the player's deposits. The casino confirmed that the reopening had been due to a technical error and clarified that only a €60 deposit had been processed and refunded, while the player asserted that he had deposited a total of €150. Ultimately, the complaint was marked as resolved, as the funds in question had not been processed by the casino.

The player from Greece had requested a withdrawal of 300 euros six days ago and had been unable to receive a clear update despite multiple attempts to contact Robycasino's live chat. He was concerned about the status of his withdrawal. The Complaints Team acknowledged the issue and informed him that withdrawal processing might take longer due to KYC verification or high volumes of requests. However, as the player did not respond to follow-up inquiries, the complaint was currently rejected.

The player from Nova Scotia had self-excluded from the casino in September 2024 but received marketing emails in January 2025 and due to the gambling addiction, deposited $285 CAD. After contacting the casino for a return of the funds due to previously confirmed the self-exclusion, the player waited for a response regarding the technical issue that had allowed them to deposit. The issue was resolved when the casino confirmed that the player's account was closed, the deposit of $285 CAD was refunded, and no further promotional materials would be sent. The complaint was marked as 'resolved' in the system.

The player from Greece had not received processing for three withdrawal requests of €500 each, which had been pending for the past four business days. After multiple follow-ups and delays, the player finally received the total amount of €1,500 after nearly 15 days. The complaint was marked as 'resolved' in the system.

The player from Ireland had requested account closure due to gambling addiction, which was confirmed by the casino. However, he later received promotional emails, was able to log in, and made deposits totaling 205 euros. He sought a refund for those deposits, citing violations of responsible gaming commitments. The issue was resolved when the casino successfully completed the refund, confirmed the permanent closure of the account, and assured that no further marketing offers would be sent to him. The player expressed satisfaction with the resolution and acknowledged the support received from the Complaints Team.

The player from Switzerland had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the casino on behalf of the player, who had experienced delays in receiving his withdrawals. After persistent follow-ups and updates, the player confirmed that the final withdrawal had been successfully completed. The complaint was then marked as 'resolved' in the system.

The player from Germany had three pending withdrawals at Roby Casino dating back to late December and early January, which had not been processed beyond the promised three business days. Despite offering to provide the necessary verification, the player received no substantial updates and insisted on filing a complaint after 14 business days without resolution. The Complaints Team intervened, communicated with the casino, and ultimately resolved the issue, leading to the player receiving all his pending withdrawals. The complaint was marked as 'resolved' after confirmation of the successful transactions.

The player from Hungary requested a withdrawal of 250 euros from Roby Casino, which was initiated over a month ago, but had not received the money yet. The support team provided repetitive responses without any resolution. Following our intervention, the casino confirmed that the player had canceled the previous withdrawal and that a new withdrawal of 200 euros had been processed and paid out. The player was asked to confirm receipt of the funds. The complaint was deemed resolved pending confirmation from the player.

The player from Greece faced issues with Roby Casino, where promised bonuses and free spins were not credited after making a €20 deposit. Despite multiple attempts to resolve the issue through customer support, he felt misled and had only received a €20 bonus instead of the advertised offer. The complaint was ultimately rejected following the player's explicit request to close the incident, indicating he no longer wished to pursue the matter further. We expressed regret for not being able to assist him more effectively.

The player from Switzerland had two pending withdrawals of 500fr each, which had been processing for 15 days. Despite multiple contacts with the casino, he only received the same response about the delays and was frustrated with the handling of the situation. The Complaints Team intervened by contacting the casino to clarify the reasons for the delay. Following this intervention, the player confirmed that the full amount of 1000fr had been successfully sent to his bank account. The complaint was marked as resolved.

The player from Germany had closed her account at Nova Jackpot due to gambling addiction and later opened an account at Roby Casino, losing approximately 1,500 euros. She questioned whether Roby Casino should have permitted her account creation, given her self-exclusion at Nova Jackpot, which was part of the same provider. The issue was resolved as the complaint was rejected following the player's explicit request to close it, acknowledging that she had only requested self-exclusion from Nova Jackpot and found no connection with Roby Casino.

The player from Germany had requested three withdrawals of 500 euros each over the previous two weeks but had not received any payouts. Despite multiple contacts with support and no need for account verification, the player was given excuses and became frustrated by the delays, which exceeded the stated 3-5 business days for payouts. After 19 days, the payment was finally made, and no further action was required. The issue was marked as resolved, and the player was thanked for their cooperation.

The player from Germany faced issues with the casino not processing his withdrawal requests totaling 4,000 Euros, limited to 500 Euros per withdrawal. Despite multiple assurances from support, none of the three withdrawal requests had been processed after waiting for seven days. The issue was resolved when the player confirmed that the money had now been paid out. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Ireland had won approximately 5,500 euros at Roby Casino but faced delays in withdrawing funds due to technical issues, which were limited to 500 euros per day and a maximum of three pending withdrawals. Despite having contacted support, he was told to be patient, which the player found unacceptable. The complaint was ultimately rejected as the player did not respond to the Complaints Team's inquiries, preventing further investigation into the issue.

The player from British Columbia had requested withdrawals totaling 750.00 each on consecutive days, followed by account closure due to gambling addiction. Despite being informed that the funds would be processed in 3 business days, they remained in the queue, causing concern that the casino might withhold the winnings due to the account closure. The issue was resolved when the casino paid out the winnings after the Complaints Team intervened. The complaint was marked as 'resolved' in the system.

The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. Frustration grew as the player felt a lack of progress. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future issues.

The player from Germany had requested a withdrawal seven days prior and had uploaded the necessary documents for verification, but had not received any response from the casino. The chat support had mentioned a three-day processing time, which had since passed without any confirmation or action. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation into the issue.

The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.

The player from the Czech Republic faced difficulties withdrawing 129,800 CZK from Roby Casino after experiencing issues with bonus activation. Following the activation of 20 free spins, his balance unexpectedly dropped to zero, and after multiple attempts to resolve the issue with support, he got logged out of his account and could not log back in. The Complaints Team attempted to assist by requesting additional information from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Germany requested three withdrawals and was asked to verify his account. The casino rejected the document related to his June 1st Paysafe deposit three times, requesting transaction history from the last 3 to 6 months. However, Paysafe only stored transactions for one month, leaving him unable to provide the requested information. The player lost all his money and requested to close the complaint, which was done as per his explicit request.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player faced difficulties with the casino regarding the withdrawal process, particularly concerning the bank account linked to their credit card. After multiple communications and document submissions, the withdrawal was ultimately approved, and the winnings were successfully deposited into the player's account. The resolution was facilitated by our intervention, which prompted the casino to review the case more thoroughly.