Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
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Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Our expert casino review team has carefully analysed Gransino Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Gransino Casino scored Low Safety Index of 4.0, implying a deficiency in fairness and safety as per our evaluation standards. Carry on reading our Gransino Casino review to make an informed decision whether or not this casino is the right fit for you.
Safety Index of Gransino Casino – Is it fair and safe?
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Gransino Casino Terms and Conditions as part of our review of Gransino Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Gransino Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we know, no relevant casino blacklists include Gransino Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All of that, together with other factors considered in our review, has resulted in Gransino Casino having a Safety Index of 4.0, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Gransino Casino Terms and Conditions
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Gransino Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Gransino Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 8,900 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Gransino Casino user feedback and reviews
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
The user satisfaction feedback of Gransino Casino shared by 11 users has resulted in a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Gransino Casino company data and licenses
Gransino Casino is owned by Lumina Holdings Limitada and has estimated annual revenues higher than $20,000,000. This makes it a big online casino according to our classification.
As far as we know, Gransino Casino does not have a gambling license.
Win and withdrawal limits, payment options
Gransino Casino accepts deposits via 41 payment methods. This includes: Skrill, Neteller, Mastercard, Nordea, Bitcoin (BTC), Bank transfer, Klarna, Ripple (XRP), USD Coin (USDC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), MiFinity, N26, Allied Irish Banks (AIB), Cardano (ADA), Bitcoin Cash (BCH), Dogecoin (DOGE), Fintro, ING Bank, BNP Paribas, Belfius, Revolut, Hello Bank, Bank of Ireland, Ulster Bank, RegioBank, KNAB, Rabobank, SNS, Danske Bank, ABN AMRO, OP Bank, La Banque Postale, Boursorama, Caisse d’Epargne, Société Générale, UniCredit Bank, BAWAG, asn bank, Raiffeisen Bank.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
GBP 500 per day
GBP 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Gransino Casino.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
German
Finnish
Italian
Czech
Greek
French
Hungarian
Norwegian
Polish
Arabic
Slovenian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Gransino Casino, account management, withdrawal process, etc. We would say Gransino Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at Gransino Casino
Gransino Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 113 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, SA Gaming, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, FBM Digital Systems., Digitain, Turbo Games, Platipus, Amigo Gaming, Mancala Gaming, Spinmatic, Apollo Games, G Games, NetGaming, OneTouch, Kiron Interactive, Galaxsys, Revolver Gaming, OnAir Entertainment, Reevo, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, 100HP Gaming, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Imagine Live, 3 Oaks Gaming, CT Interactive, Shady Lady, Winfinity, Vibra Gaming, Spinberry, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, Tequity, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Penguin King, Gaming Corps, VoltEnt, Ortiz, Gamebeat, Kajot, Hölle games, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, PatePlay, InOut, RakeRocket, EGT Digital, Barbara Bang, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
Bonuses and codes offered by Gransino Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
As of right now, our database holds 1 bonus from Gransino Casino:
100% up to $500 and 200 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Lumina Holdings Limitada
Established
2024
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Gransino Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates without a license
Low withdrawal limit: £7,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Browse all bonuses offered by Gransino Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Gransino Casino payment methods
Currencies
USD,
CAD,
EUR,
AUD,
CZK,
HUF,
NOK,
NZD,
PLN
User reviews
User reviews of Gransino Casino
This is a place to share experience with Gransino Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Good casino for people who play with a maximum stake of €2. Many reload bonuses.
Gutes Casino für Leute die MAXIMUM 2 Euro Einsatz Spielen Viele Reload Bonuse
Fair Bonus Terms and Conditions
Faire Bonus AGBS
Virtually no blocked games in the bonus.
So gut wie keine Gesperrten Spiele im Bonus
All the game providers out there are really crazy, they have everything. Q
Alle Spieleanbieter die es gibt echt Crazy die haben alles Q
Extremely High Reload Bonuses
Extrem Hohe Reload Bonuse
Not good for high rollers at the beginning: New customers can only withdraw 500 euros every 24 hours, i.e., 2500 euros per week, 7000 euros maximum per month.
Nicht Gut für Higroller am Anfang Neukunden dürfen nur 500 euro alle 24 Stunden Auszahlen also 2500 Euro die Woche 7000 MAXIMUM im Monat
This is a really bad casino ine every way.i have a real problem with them.i managed once to cash out ,and withdraw time was 8 days later .live chat has no idea and answers automated.The most dangerous thing is that they deny closure.Simply,u can not close account there.it is 10 days since i have sent email to close account due to gambling addiction.i have sent email 5 times and i have no answer.Once u register here,u are always locked to deposit and lose.they dont give a damn about gambling addiction,they dont answer emails,they are against player and violating terms and condition about gambling.
I've been on this casino for over a year and never had a problem. It was always 3 business days for a withdrawal which wasn't good but they were always consistent. I made a withdrawal request on 20/07 and 9 days later its still under review. Live chat just copy and paste replies and pretend they are contacting the relevant department UPDATE Finally received confirmation of my withdrawal 07/08. Won't be playing there again
One of the worst casinos I've ever played. Zero wins, slots behave differently, freeze, and display crash messages. The complete lack of enjoyment and lack of a license resulted in my account being closed (they didn't close it for two weeks despite email and chat requests). This is the biggest scam I've ever seen. Be warned!
Jedno z najgorszych kasyn w mojej historii. Zero wygranych, sloty jakby inaczej się zachowywały, wieszają się, wyświetlają komunikaty o awariach. Kompletny brak przyjemności z gry i brak licencji są powodem zamknięcia konta (przez 2 tygodnie nie zamknęli mimo prośby e-mail i na chat) . Największy Scam jaki widziałem. Przestrzagam !!!
Number of games
Ilość gier
Transparent page
Przejrzysta strona
No license, which they admit on chat
Brak licencji, co przyznają na chat
manipulated rtp, no fun in the game
manipulowane rtp, żadnej przyjemności z gry
Zero chat or email support
Zero wsparcia z chat i e-mail
Arrogant service and no response to account closure requests
Arogancka obsługa i brak odpowiedzi na prośby zamknięcia konta
They play with your brain so that you end up losing all your money...
First, they promise a welcome bonus of 700 euros, which they never give you. Then, if you're unlucky enough, like I was, to win a big prize, they'll make it impossible for you to withdraw it. And if you're an impatient player, like me, you end up losing that prize multiplied by two.
The practices of this casino should be prohibited by law. If a person wins a big prize and wants to close their account, they can't just tell you that if you close it, you'll lose all your money... But don't worry, I'll go all the way with my lawyers because I don't want this to happen to any more players.
La peor experiencia de mi vida en un casino...
Juegan con tu cerebro para que al final acabes perdiendo todo tu dinero...
Primero prometen un bono de bienvenida de 700 euros que nunca te lo dan, luego como tengas la mala suerte como me pasó a mi de ganar un premio grande te van hacer la vida imposible para poder retirarlo y como seas un jugador impaciente como soy yo acabas perdiendo ese premio multiplicado por dos.
Las prácticas de este casino deberían estar prohibidas por ley, si una persona obtiene un gran premio y quiere cerrar su cuenta no puede ser que te digan que si la cierras pierdes todo el dinero.... Pero que no se preocupen que llegaré hasta el final con mis abogados ya que no quiero que esto le ocurra a ningún jugador más.
Mmmm, I had no problems at all, I won a total of just over 2000 euros twice and the daily payout of 500 euros was in my Skrill account the next day...nothing to complain about...greetings Tim
Mmmm also ich hatte überhaupt keine Probleme habe insgesamt so 2 mal etwas über 2000 Euro gewonnen und die tägliche Auszahlung von 500 Euro waren am nächsten Tag auf meinem skrill Konto...nix zu beanstanden....grüsse Tim
On October 26th I won 1300 euros on the slot machine in this casino. When I wanted to withdraw 500 per day. Suddenly there was no possibility. Bank Transfer/ Iban Mastercard...nothing. After I contacted the chat... they said it was my bank's fault. Note * I was able to deposit, but not withdraw. I tried every day to find a solution with the support, but they fobbed me off with stupid comments. Finally, I was supposed to create a bitcoin wallet. That was pure stress for me. A few days later I saw that the remaining 200 euros were still waiting for transfer. In the end I decided to gamble away these 200 and say goodbye to these scammers pes chat "Stay away from them. Even if you have had good experiences up to now, as soon as a larger win comes along, you will 100% be cheated out of this win.
Am 26 Okt. Gewann ich diesem Casino am slot 1300 Euro. Als Ich abheben wollte 500 pro Tag. Ging plötzlich keine Möglichkeit. Bank Transfer/ Iban Mastercard...nichts . Nachdem ich den Chat kontaktiert habe ... meinten die es liege an meiner Bank. Notiz * einzahlen ging , abgeben aber nicht . Ich versuchte jeden Tag mit dem Support eine Lösung zu finden , man servierte mich mit dummen Kommentaren ab. Schließlich solle ich ein bitcoin wallet anlegen . Das war für mich stress pur. Ich sah einige Tage das die restlichen 200 Euro immer noch auf transfer standen . Letztendlich entschloss Ich mich diese 200 zu verspielen , und mich von diesen Betrügern pes chat zu verabschieden " Bleibt weg von denen . Den auch wenn ihr bis jetzt gute Erfahrungen habt , sobald ein größerer Gewinn kommen sollte . Werdet Ihr 100% um diesen Gewinn gebracht
Few payment methods
Wenige zahlungsmethoden
Bad contact
Schlechter kontakt
And if you have a contact with the chat, you will be dumped very easily
Und wenn man einen kontakt mit dem chat hat , wird man sehr leicht abserviert
You are robbed of your winnings
Man wird um seinen Gewinn gebracht
If you suddenly have no other choice to withdraw your winnings, you should get an itcoin crypto account and get your money there
Falls man plötzlich keine andere Wahl hat seinen Gewinn abzuheben , soll man ein itcoin krypto Konto beschaffen und dort sein Geld bekommen
Terrible casino. Don't even think about playing here. They don't let you withdraw the money you win, they hold your withdrawals for weeks and weeks. And only €500 no matter how much you play, when you start to withdraw your profits, they lower your VIP level and they don't let you withdraw anymore. IT'S A SCAM.
Casino malísimo. Ni se os ocurra jugar aquí. No te dejan sacar el dinero que ganas, te retienen semanas y semanas los retiros. Y solo 500€ da igual lo que tú juegues, cuando empiezas a sacar tus beneficios, te bajan el nivel VIP Y ya no te dejan sacar. ES UN TIMO.
There is nothing positive
No hay nada positivo
They don't pay you. Withdrawals take weeks, they hold your money, they laugh at you, you can only withdraw €500 and when you withdraw two they take away your VIP status so you can't get your money out.
No te pagan. Los reintegros tardan semanas, te retienen el dinero, se ríen de ti, solo puedes retirar 500€ y cuando retiras dos te quitan el nivel vip para que no puedas sacar tu dinero
I won a prize of more than €50,000 and they wouldn't let me withdraw it.
Gane un premio de más de 50.000€ y no me dejaban sacarlo.
They keep your money so you keep playing.
Te retienen el dinero para que sigas jugando.
When you send them emails they tell you to put up with it.
Cuando les envías mails te contestan que te aguantes
I have deposited £500 tried to withdraw £400 to my debit card that I deposited with, they cancelled it after 3 days waiting saying bank did not accept it, lies as I spoke to my bank , they then proceeded to close my account after I asked for my deposits to be returned
They simply canceled my inquiry, I wrote to support, the answer was that the service provider indicated that the slot was faulty. Another request, which was also rejected without any reason, was deleted. I tried to ask for a smaller amount, it was canceled as well. I do not recommend the site.
Egyszerűen törölték a kikérésemet, írtam a supportnak, az volt a válasz, hogy a szolgáltató jelezte, hogy hibás a slot. Ujjabb kikérés, amit szintén minden indok nélkül elutasítottak, töröltek. Próbáltam kissebb összeget kikérni, azt is törölték. Nem ajánlom az oldalt.
They simply don't pay, they delete the request.
Egyszerűen nem fizetnek ki, törlik a kikérést.
Discussion
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