Magic Win Casino Review

The player from Hesse had made multiple requests to close his casino account, but had received no response. He reported that he had asked twice in December and three times in January for his account to be permanently blocked. We had advised him to unsubscribe from all communications with the casino and stop using the account, as most online casinos eventually close inactive accounts. Despite extending the response time, the player did not provide further communication, leading us to reject the complaint due to lack of response.

A player from the United Kingdom had reported a delay in her withdrawal from Magic Win Casino, which had surpassed the specified 7-21 business days timeframe. Her account had been verified on the same day she requested the withdrawal, and the winnings had been accumulated using both a bonus offer and real money. Despite multiple contacts with the casino, she had been repeatedly told her withdrawal was in the "inspection" stage with no definitive timeline. We had attempted to mediate the issue but due to the casino's history of non-responsiveness, we had to mark the complaint as "unresolved". This decision had negatively impacted the casino's overall rating and we had advised caution when dealing with this casino.

The player from Germany had received aggressive messages and unsolicited advertisements from the casino, despite numerous attempts to unsubscribe. The player had followed the Complaints Team's advice to send a self-exclusion request to the casino, but continued to receive promotional offers. Despite multiple attempts from the Complaints Team to contact the casino, the issue had remained unresolved due to the casino's lack of response. Consequently, the complaint was closed as 'unresolved', negatively affecting the casino's overall rating. The Complaints Team had recommended the player to avoid this casino due to its history of unresolved complaints.

The player from the United Kingdom had experienced a delay with his withdrawal request, which was made two weeks prior and had not been processed yet. Despite his previous successful withdrawal of £750, the current issue remained unresolved. Consequently, the complaint had been closed as "unresolved", negatively impacting the casino's overall rating. We had advised the player to avoid this casino due to its continued unresponsiveness to complaints.

The player from the United Kingdom had requested a withdrawal of 4600 GBP via bank transfer. Despite assurances that it would take four business days, the player was still waiting and was asked to remain patient. The player had been informed by the casino that the withdrawal process took 7-21 business days. We, the Complaints Team, were unsuccessful in mediating this issue due to the casino's No Reaction Policy. As a result, we were forced to close the complaint as unresolved, which impacted the casino's overall rating.

The player from the UK had initiated a withdrawal of 500£ on 13.11.2023, but had not received it as of 17.12.2023. Despite our attempts to mediate, Magic Win Casino had not responded, a common practice observed with this casino. We had been forced to close the complaint as "unresolved", which negatively impacted the casino's overall rating. Despite our efforts, including numerous emails and attempts to communicate with live chat and affiliate team members, there had been no resolution. We strongly recommended avoiding this casino due to their lack of response to complaints.

The player from the United Kingdom had reported an issue with her first withdrawal of £300 from the online casino. Despite having received confirmation of the withdrawal, the funds had not arrived in her account. Additionally, she had experienced a lack of response from the casino's customer service. Consequently, the issue remained unresolved due to the casino's persistent unresponsiveness.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal, as such delays could be due to unfinished KYC verification or high volumes of withdrawal requests. The team had extended the response time by 7 days, but the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from the UK is experiencing severe withdrawal delays from the casino. Despite having a fully verified account and customer service advising 7-21 working days for withdrawal processing, it has been over 27 working days without receiving the requested £600. The player's repeated attempts to contact the casino have gone unanswered. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. Despite the player's cooperation, the casino had not processed the withdrawal within the stated 14-21 working days. Due to the casino's history of non-responsiveness in over 15 cases, we were unable to resolve the player's issue. Consequently, the complaint had been marked as 'unresolved', affecting the casino's overall rating.

The player from the United Kingdom had requested a withdrawal of €2000 two weeks prior but the casino had cited a 7 to 21-day processing window due to their checking procedures. Due to the casino's history of non-responsiveness to complaints, we had to mark this case as unresolved. This decision was based on the casino's consistent 'No Reaction Policy' in response to our attempts to mediate any issue.

The player from Spain had been waiting for a withdrawal since September 30th. Despite being within the 7-21 business day timeframe, he was worried as he hadn't received further information or his winnings. The Complaints Team had acknowledged the player's concern but unfortunately, due to the casino's consistent 'No Reaction Policy' towards numerous cases, the team was unable to resolve the issue.

The player from the United Kingdom has made a withdrawal that hasn't been processed for over a week. They report unhelpful responses from customer support and problematic behaviors like ending conversations abruptly and discrepancies in deposit processing. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Greece had deposited twice (20 euros each time), but the funds were not visible in his account. We had recommended him to contact his payment provider for further investigation, as the casino usually had limited influence in these situations. The process was expected to take approximately one month. We had left the complaint open, but the player failed to respond. As a result, we had to reject the complaint due to lack of communication from the player's side.

The player from the United Kingdom has been waiting for approximately 12 weeks to withdraw their winnings of £180 from Magic Win. Despite contacting live chat multiple times and providing all required verification documents, they're continually told to wait due to a "system issue." The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom requested a withdrawal in May. After waiting over 70 days, the casino canceled the withdrawal with no explanation, despite the player's confirmed KYC status. The player is frustrated with perceived unresponsive chat representatives and considers the casino to be a scam. The complaint was closed as unresolved as the casino has no reaction policy.

The player from the United Kingdom met the wagering requirements and tried to withdraw £3,300 from a significant win. However, despite the casino's claim of 7 to 21-day processing, after several weeks the withdrawal is still not received. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the UK requested for withdrawal two months ago. He is frustrated because he made a deposit of £150, but £160.50 was deducted from his account, and despite winning £350 and the casino promising to pay within 7-21 working days, he still hasn't received the payment. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom closed his account due to excessive emails but had initiated a withdrawal prior to the closure in April. However, the withdrawal has not been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom is experiencing delays in withdrawal processing with Magic Win Casino. The withdrawal request was made on July 21, 2023, and despite assurances from the casino, it remains pending. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player based in the UK has experienced a deposit issue. Her 50 Euros deposit was debited from her account but not credited to her casino account, and she did not receive the expected bonus. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom requested a withdrawal of £200 on the 13th of July. The payout has been delayed for 3 weeks with no explanatory communication from the casino. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom requested a withdrawal of £500 two months ago. However, communication from the casino has stated that it is still being processed, causing a significant delay. The player requested the case to be closed, so we rejected the complaint.

The player from the United Kingdom has been waiting for a withdrawal since June 12. The casino changed their verified Date of Birth and is neither responding to inquiries, nor paying out winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the UK claims to have tried to self-exclude multiple times from the casino. Despite these attempts, the player continues to lose money resulting in a total loss of £5,000. The player holds the casino responsible and seeks a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom requested a withdrawal a month ago and still has not received the funds, despite regular communication with the support team. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

A player from the United Kingdom is experiencing a delayed withdrawal process that has gone on for six weeks now. According to the casino, the issue is with the finance department. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom requested a withdrawal three weeks ago, but the status hasn't changed despite contacting support multiple times for updates. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom made a deposit, won some money, and successfully verified their account. However, they have been waiting for almost three months to receive their withdrawal of £2,575 via banking. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the United Kingdom has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from the UK requested a withdrawal more than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player's withdrawal is delayed for 2 months. It seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the United Kingdom complains that a site fraudulently kept their withdrawal of £200. They believe the site is suspicious due to changing its name recently and falsely claiming to be a UK Ltd company. The casino has given no response to this complaint.

The player from the United Kingdom requested a withdrawal. Unfortunately, she hasn’t received her winnings yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the UK requested a withdrawal from the casino 1 month ago, unfortunately, it wasn't received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the United Kingdom has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. It seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player's unable to access the website for an unknown reason while having a pending withdrawal and significant balance there. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the UK requested a withdrawal. Unfortunately, the funds weren't received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from United Kingdom has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Lower Saxony has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Regardless our repeated attempts to contact the casino, we have received no responce so the complaint was closed as unresolved.

The player from the United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We rejected this complaint as per the player’s explicit request.

The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom has requested a withdrawal one month prior to submitting this complaint. After funds had been returned to the player's casino account, one more withdrawal was requested. Then, within two weeks the withdrawal has been received by the player. Therefore, complaint has been closed as resolved.

The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.

The player from the United Kingdom is experiencing difficulties withdrawing his funds due to withdrawal limits. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.