HomeComplaintsBonza Spins Casino - Player is unable to make a withdrawal because he hasn’t spent more than $4,000 in the casino.

Bonza Spins Casino - Player is unable to make a withdrawal because he hasn’t spent more than $4,000 in the casino.

Amount: A$1,600

Bonza Spins Casino
Safety Index:Low
Submitted: 28 Aug 2019 | Case closed : 12 Sep 2019
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

5 years ago

Timothy from Australia is unable to withdraw money from the casino. The casino support representative told him that the reason is that he hasn’t spent more than $4,000 in the casino.

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5 years ago

Told i couldnt withdrawal with out spending more than 4000 dollars the questioned customer service and was basically told thats the way it is so like it or leave it have requested account deletion. Wont be playing there anymore 

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5 years ago

Hello Timothy.

We know that Bonza Spins Casino has unfair T&Cs and we reflect this into our rating of this casino. But rule that the player is unable to withdraw money until they spend at least $4,000 is something I’ve never seen before. Could you please send us an e-mail or other form of communication from casino where they wrote this to you? (I would like to add this rule to my personal collection of absurd T&Cs). Based on your evidence we will try to negotiate with the casino.

Regards, Matej

Edited by a Casino Guru admin
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5 years ago

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

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