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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear ukedem,I'm glad to hear that your issue has been resolved successfully. ... 1 month ago
Thank you for confirming. I am now closing this complaint as unresolved, with... 1 month ago
Hello Fafou,I apologize for the inconvenience. I had hoped that we could reso... 1 month ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 month ago
Based on the reasons written above, we are closing this case as rejected. 1 month ago
Hello kopczwikvul,The problem is that, due to privacy policy restrictions, I ... 1 month ago
Dear Majerehk,Given the current situation and the time that has elapsed, we h... 1 month ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 month ago
Unfortunately, we did not hear back from mariusztatra. However, based on the ... 1 month ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 month ago
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