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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear jondirfor,Usually when the player does not follow the instructions and d... 3 months ago
Due to the evidence from the casino and the lack of response from h4eeeeeeeee... 3 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 months ago
It appears that this issue may have been resolved, but without confirmation f... 4 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 months ago
We are rejecting this case for the reasons stated above. 4 months ago
Unfortunately, I didn't receive any response from the casino, so we have deci... 5 months ago
Dear batosara98,I believe I've clarified the situation, and we consider this ... 5 months ago
The casino can delete your account, but it must retain certain records as req... 5 months ago
Dear andyohmsen,I understand you; you found a bug in the system and you point... 5 months ago
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