Bitsler Casino - Player's funds confiscated and payout delayed.

Welcome

The beginning is that I have an account on the Bitsler website

I deposited an amount of DGB currency and it reached approximately 856,000 of the same currency

I was surprised on November 5, 2023 that my money was withdrawn from my account without my knowledge

The money mentioned above and in the same currency

They told me at the beginning that the problem was related to the blockchain network of the currency

And I contacted support more than once on that date

And they responded that within a day or two your money will be sent to you and we are sorry for that

And your money will be sent in the equivalent of ustd currency

From that time until now they said that we will compensate you for this delay

And the two days became ten days and after the ten days they said that we will compensate you for this delay and this damage by increasing your compensation to reach one million DGB and not 856,000

And I waited as they said and the ten days increased to A month and a half

And they gave me another appointment on the tenth of December and they did not commit, and then the twentieth of the same month

And then the twenty-fifth of the same month, December 2023, and they did not commit to a single word of what they promised me

And they told me that on the first day of the new year, January 2024, they will indeed increase the compensation to approximately one million and 150 thousand

And they did not find anything to justify what they were doing to steal my money. They asked me to document my account because it is not documented

Knowing that I have been on this site for three years before this problem and I deposit and withdraw normally and the amounts were small compared to what I deposited the last time because I trusted them a lot and I did not find anything that would worry me about depositing this large amount with them

And they asked me to send them all the documents indicating the documentation of my account and when I raised my national card, they rejected it and asked me to make a new passport and indeed this is what happened and they asked for proof of residence translated and indeed I translated it as they asked me And when I fulfilled everything they asked for instead of once, twice and three times

And I submitted everything they asked of me after suffering to get them to agree to it, they made excuses that all the support employees who will be working on documenting my account will be on Christmas vacation, and all of this they only wanted to gain more time

On the twenty-sixth of January 2024, they told me that they will increase the compensation value from one million and 150 thousand to one million and 600 thousand, and they asked me to create a new account because they claimed and also made excuses that my old account was hacked and it is not a blockchain problem for the currency as they told me before and they lied to me about this matter many times, and with this new account they guarantee that it is new and not hacked, and this is of course one of their lies and the usual procrastination on their part to me since the beginning of the problem, and because I trusted them and had money with them, I had good thoughts about them that they were worthy of the trust that I gave them, especially their manager called nwo, and they gave me another appointment until the fifteenth of February from the one called now, to the point that I told him that This money that I deposited in my account is not mine alone, but I have partners in it, to the point that they threatened to take my car as a guarantee for their money that was looted inside this site. When I explained this matter to the so-called nwo, he told me that he would help me solve my pending problems, and if they were not resolved by their work team, he would send me that money from his own account if they did not finish solving this problem by the previously specified date, which is the fifteenth of February, and I have with me all the screenshots indicating every word I told you. All he did was lie and procrastinate with me and deceive me with words and did not tell the truth. He said, "Wait with me until the twentieth of the same month, and I will double it for you from 1,600,000 to 3,200,000." I trusted him because he is the manager and admin supervising this great site. When the expected date came, which was the twentieth of February, which he himself had set, he did not adhere to the date as usual, and sent me a message saying that he was committed to the compensation that I told you, which is 3200000 DGB but the owner will contact you on the twenty-fifth of the same month

be to continued

Dear merotaher0100,

Thank you very much for submitting your complaint. I’m sorry to hear about the extensive issues you've experienced with your account on Bitsler.

To help us understand and address your situation effectively, could you please provide the following additional details?

• Can you confirm the date when you first noticed the unauthorized withdrawal of your DGB currency from your account?
• Could you provide any communication you’ve had with Bitsler’s support team regarding the issue, particularly any promises or commitments they made about compensation and account verification?
• Do you have records of the compensation amounts and the reasons provided for the delays? This includes screenshots or emails where the compensation amounts were discussed.
• Can you share the exact dates and details of the documents you provided to Bitsler for account verification and any responses or rejections you received from them?
• Have you received any official documentation or communication from Bitsler about the account being hacked or any changes to the status of your account?
• Do you have any documentation or screenshots of the interactions with the manager called "nwo," including promises made and any communication about the compensation?

You can forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much for the answer. Please, this is the rest of my complaint so that the matter can be understood.

ndeed, the owner contacted us and gave an appointment to all users who have the same problem as me, about 11 people, each of us has a day set by the owner that he will recover his dues during that day, and I was among them with an appointment on March 4, 2024

I told the owner everything he asked of me and when the appointment came, the owner told me that he wanted me to prove that I am the owner of the account by sending him a selfie with the account name, date and my passport

I did and sent it to him and he told me within 72 hours and the matter will be over and he will send you your money and he told me that he made sure that I am indeed the owner of the account based on what I sent him as well as the certificate of his manager nwo because we were supposed to be old friends on the site, unfortunately I am proud of that friendship because he stole my money

All this while I was talking to the owner and he made an excuse for something else that nwo did not mean that I would get On the amount that his manager informed me of and he told me that he would send 250,000 and I agreed to that because I was in dire need of that money that is not mine and I suffered great harm because of their procrastination with me at the time and he told me in only two days you will receive your money and he asked me to send my wallet address and I sent as he asked

and he told me the same wallet that I had previously deposited in from the beginning and I did

and the owner and owner of the site baryom told me two days and did not comply and did not respond to my messages for a period exceeding 15 days. Imagine with me the owner of the site and its owner and the one who has the final say in it and who has solutions to any problem related to customers and others lied to me and did not fulfill his promise and procrastinated as well and made excuses that someone had stolen my account and was demanding the same from them as I was demanding. At that time he was asked to deposit $2,500 in the same currency into the account from the same wallet that I had deposited in before and this is what did not happen because he could not hack my wallet based on what the owner and manager said to me and he told them to give me some time because the required amount is not in his possession at the moment They gave him enough time to figure it out, but he didn't. When I sent them a message, he said, "Within two days, if he doesn't comply, I will send you your money because I am sure that you are the account holder."

And that the other party is a liar and that even if he deposited what was asked of him, they will not send him anything because they are sure that he is a thief and a robber. They kept delaying this matter for more than twenty days and said that this person submitted papers proving that he is the owner of the account and I do not want to enter into legal disputes with him because of that. All of this was a prelude from them to ask me to deposit other money into my new account in the amount of $2,500 from the same address from which I sent previously. We thought that this deposit would end the matter and that by doing so I would have put an end to this problem that I had nothing to do with, but rather it was all from their lies to me and their continuous procrastination without stopping. This was naivety on my part to trust them again after everything that happened to me, that they gave me many appointments without fulfilling a single promise, and indeed I responded to them and deposited $1,000. They said that it was not enough, you must deposit the full $2,500 in one deposit, and this is what actually happened. I deposited the amount and The manager stole it, nwo, without my knowledge, and this is what the owner of the site told me that his manager is a thief and a robber.

I have with me all the screenshots that indicate every word I say to you.

He also gave me dozens of appointments that he will send me my money, whether it was stolen by his manager or the first money that they said was stolen by the damned hacker.

I do not think that he will send me any money at all.

When I revealed their tricks, he told me that the other party admitted that he stole the money after I deposited the full amount. At that time, nwo had seized it and no longer responded to my messages.

When I told the owner about this, he told me that this money was in his custody and that he would send it to me and that he fired him from working on the site because it is not the first time he has done something similar, but he has done it many times and with other users as well.

to be continued part 2

This confirms the truth of my words that they are thieves and liars and have no covenant or honor.

So I came to you to put End this farce that I have been living for about 10 months without making any decision because unfortunately I believed them and hoped that they would abide by what they said and would not harm me in any way. But unfortunately I was very late in taking this step that I must have been doing since the second appointment with them. In order to calm me down when I got angry with them, they used to tell me that I would increase my compensation from 4,000,000. He told me to wait and regarding the 2,500, he said that he would send them to me, while nwo did not commit to sending them to me. Neither he nor nwo committed. My problem became two problems because of my trust in them. He told me to wait until the payment comes from the arbitration committee, that he will send me my money in full. A month passed and he did not send anything, two months and he did not send anything. Empty promises that never end and they do not commit to them. Unfortunately, they robbed me and stole my money from the account that they closed. He procrastinates every day in talking, saying today, tomorrow, the day after tomorrow, the week Next

Even the money that his manager stole from me, he also doesn't want to send it to me

Finally, we got all the money back and he doesn't want any money either

Four months ago, he told me that he would increase your compensation from 4 million to 6 million DGB, even though the currency's price dropped from 0.02 cents last March to 0.0067 cents

They caused me indescribable material and psychological losses, and he didn't send me anything he said and promised me

Although the 6 million at their current price are worth nothing compared to what they were worth only 1 million last March

This money was seized since November 5, 2023 approximately, and until this time, I have not received a single cent of my dues

Please take the necessary action in this matter, and all I really want is to get back what is mine and what is my legitimate right

And I have everything that proves the truth of my words to you without slandering anyone Please do what your conscience dictates to you to help someone who has been robbed in broad daylight.

the end

Hi merotaher0100,

Could you please forward any relevant communication to petronela.k@casino.guru as requested earlier?

Thank you.

Hello there

Thank you very much for your interest in responding

Regarding your inquiries about the procedures and screenshots you are asking me to take

I would like to clarify the following:

1- Can you confirm the date on which you first noticed the unauthorized withdrawal of the DGB currency

This happened on November 5, 2023. I found that my 856,000 currency was frozen inside the account and I could not withdraw it. The next day, the balance disappeared. When I sent them a message, they told me that they were working to resolve the blockchain problem for the currency and that they would send you the equivalent in USTD currency

And again on March 20, 2024, when I was asked to deposit $2,500 in DGB currency, I deposited $137,445, which was equivalent to $1,800 at the time, and my account was accessed by the admin and site manager NWO and my balance was withdrawn from the account as well as my gifts that were in my account, which amounted to $700, bringing the total withdrawn From my account $ 2500 and when I asked them to return that money until now they refuse and procrastinate since that date and I have not received a single cent from them only empty and flimsy promises Regarding verifying my account, they asked me to send them my national ID card and proof of residential address and some other things and I actually did what they asked of me and when they reviewed it they told me that they would not accept the national ID card because it is in Arabic and they asked me to make a new passport and I actually extracted it and sent it to them and I will send you all the conversations that took place between us regarding this matter

Regarding the compensations that they promised me so that they would silence me every period whenever I asked them to return their money that they seized without right, I have attached to you all the conversations that took place between us on January 11, 2023 and they increased the amount of compensation from 856330 to one million DGB and this is what took place between me and NWO

The second compensation is also from the admin on January 28, 2024 Which includes compensation to one million and six hundred thousand DGB

And the third compensation from the owner himself BARYOM on March 8, 2024 and increased the amount of compensation to 2 million and 500 thousand in the same currency as well

And the fourth compensation from the owner on April 3, 2024 and increased the amount of compensation to 3.5 million

And the fifth compensation from the owner also on May 2, 2024 and increased the amount of compensation to 3.75 million DGB in addition to the amount that his thieving manager NWO seized, which is $ 2,500 when he entered my account and withdrew it without my knowledge

And the sixth compensation from the owner on July 24, 2024 increased the amount of compensation to 6 million DGB as well as the amount of $ 2,500 that they said he would send to me on the 15th of next month, August, as evidence of his good faith as he claims, but he will not believe it as he said many times before and did not commit to any date and I no longer trust them and all he wants by doing so is to gain time

to be continued

As for what happened during the hacking of the account, I I am very sure that there were no hacks that happened to my account and all that happened was a plan from them to seize my account and my money that was inside the account first on November 21, 2023 they told me when my money disappeared from my account that there was a problem with the blockchain of the DGB currency and that they were communicating with the network's support team but they would not be able to send my coins again except with the equivalent in USTD currency because they will not list this currency again on the Bitsler website because it has some technical problems that prevent them from listing this currency to work with it on the site again and this of course will not happen because during that same period I saw many players on the site using it normally and this is what made me doubt their intentions towards me and after a while they asked me to verify my account as I explained previously and I sent them everything they asked for and they made me believe that when I send them all the required documents they will send me the money immediately after that and this did not happen of course and on March 4, 2024 the owner sent me a message telling me that there is a problem that Someone entered my account and took over my accounts and my Gmail and I was the reason for that because my laptop is old and other flimsy reasons that he is trying to deceive me with, and this basically did not happen and because I still trusted them I was doing what they told me and trying as much as possible to implement what they asked for until I overcome these problems and get my long-awaited money and finally the manager NWO sent me a message telling me that he is in the process of exposing the lies of this hacker and it is only a matter of time and you will get your money back.

 Please note that I have also attached a screenshot indicating that the so-called NWO or support told me I do not know exactly who told me that the manager had left the topic of my problem and that the owner himself will contact me personally

There are many, many messages that are happening between us on a daily basis if you want any other evidence in this regard. I am very sorry for the length of explaining all these matters as you asked me to do, but the matter has gone beyond its limits in an unbearable way and all confidence in Your integrity and justice

I hope to receive the last thing you sent to me. Thank you.

Hi merotaher0100,

• Could you please forward the payment receipt for the deposit you made in November?
• Additionally, do you have a game history available that includes the period around your last deposit?
• Is your new account still accessible, and are there any funds in it?

Thank you.

Hello there

How are you today I hope you are well

Mr. Responsible for the complaint

I mentioned to you that my old account was withdrawn since that date

From November 2023 under the pretext that a hacker had stolen this old private account

And when I contacted support, he said every day I will open the account for you again and he did not do so

After a while, the site supervisor asked me to open a new account and he will do it for me so that he can send money to it and indeed the new account was opened and that was so that the old account would not be opened again for me

After a long period of about four months, he told me in a message that if I wanted the old account, I will restore it to you again, but he was delaying as usual, so I had actually documented the new account and they withdrew the old account and changed its password so that I could not access it and here I am talking about support, management, supervisor and owner, everyone was addressing me

As for the new account, I have a screenshot of the last deposit that was deposited

Yes, the new account is still active and there is no money in it since the last deposit was seized

And all the gifts that were in it were withdrawn, equivalent to a total of $2,500

I did not deposit anything in it so that my money would not be seized again

This is in addition to the amount that was withdrawn from the old account at that time

They tricked me dozens of times asking for the money and they did not do so and the compensation reached 6 million DGB

This is in addition to the fact that they will send an amount of $2,500 that was withdrawn without my knowledge from my new account

When they asked me to deposit the amount from the same address of my wallet to make sure that I am the account owner

They told me to deposit them in the new account and I did

Hello there

Regarding what you asked me for the first deposit I made from my old account, I am attaching 2 screenshots showing that I deposited 343448 in DGB on October 26, 2023 and increased this amount through the profits I made on the site to reach 856333 DGB until November 5, 2023. When I wanted to withdraw my money from the site, they blocked the withdrawal feature from me and I was unable to withdraw. After that, I did not find these currencies in my account. When I addressed the problem to them, they told me that there was a problem with the currency’s blockchain and that work was underway to solve it. The whole thing was just a lie so far. They brought the compensation value to 6 million DGB and the price of my currency dropped from 0.02 cents at the time. Currently, the price of the currency has dropped to less than 0.005 cents. Imagine with me the extent of the damages that befell me only from the difference in the currency price without looking at the other side, which is the length of time I spent with them and their procrastination with me and the amount of opportunities that I missed out and could have accomplished a lot, but their procrastination with me prevented me from achieving any profit and made me only think about the dream of recovering my money that was taken without my knowledge and without any right

Welcome, how are you? Please respond to what was requested from you and review what you sent to you. Is that what you were supplying?

Thank you very much, merotaher0100, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello everyone

How are you, casino.guru management

First, I would like to thank you all and this generous site that did not hesitate to help me communicate with me to solve the problem and take care of it as is well known and known from your site

And I thank the complaints department for following up on the situation first hand and sparing no effort in seeking to find a solution

Secondly and most importantly

The management of Bitsler contacted me and I thank them for that when my complaint reached the manager and owner of Bitsler management, he contacted me personally and told me and cared that within a few days the problem would end

And that my problem is on its way to being solved as soon as possible

And I thank the Bitsler site for solving all the problems of their players and their attention to the smallest details to solve any problem facing the players and I believe that they will do what they say and I thank them all for communicating with me

And I hope that this will be done soon as they contacted me in their message

Hello merotaher0100,

I am glad to hear that the casino management finally decided to resolve your complaint.

Would you mind if we just keep this complaint open until you confirm that you receive your money, you know, just in case?

Welcome

I do not mind keeping the complaint open until the problem is resolved and my money is sent

Please keep the complaint open until the problem is completely resolved

Dear casino representative, could you please investigate this case and clarify what happened? According to the last email from merotaher0100, it seems there are some issues.

Hello there

How are you today I don't understand what you mean

Could you please explain more

I don't understand what you mean in your last message

Hello LOVELYbtc,

Thank you for your patience while we reviewed your case.

As we informed you through our official live support on August 10th, the emails you received from baryomb@gmail.com and bitslersupdiv@gmail.com are not from us. We suspect that you were targeted by a scammer.

Bitsler will never contact you, ask you for your personal information, money, or passwords.

Here are the transaction IDs for the withdrawal you made on 10/26/2023 at 9:20:39 PM (UTC-4:00): [https://chainz.cryptoid.info/dgb/tx.dws?7562fafb3a5821f39711e27713c8f326e214931e17d94aaa95c43e3ba06524b2]

In our previous conversations, we advised you to stop communicating with these contacts as they do not belong to us. It is every player’s responsibility to ensure the security of their accounts and not share information with anyone.

Please refer to our Terms and Conditions, specifically Section 5, which outlines account security and our non-liability for any losses incurred due to misuse or lack of security measures. Additionally, Section 14.1 states that players are not allowed to have more than one account, further proving that the communications you received were not from Bitsler.

We urge you to close any additional accounts you may have, as having more than one account is against our rules. Be cautious with any communications you receive and ensure they are from official Bitsler channels. We only communicate through our Support Team chat or our email support@bitsler.com.

Unfortunately, we cannot recover the lost funds. Please take the necessary steps to protect your account to prevent such incidents in the future.

For more information, please review our Terms and Conditions here: https://www.bitsler.com/en/tos.

Kind regards,

Frank

Compliance/Fraud Manager

Bitsler.com

Dear merotaher0100,

It seems that Byrom Bitsler and Bitsler Support were scammers who accessed your account and withdrew your funds. Unfortunately, there is little that can be done, as both interactions took place via Gmail, which is highly suspicious. Please note that the casino only communicates with players from official email addresses, not from Gmail.

Dear merotaher0100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.