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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
The casino can delete your account, but it must retain certain records as req... 3 months ago
Dear andyohmsen,I understand you; you found a bug in the system and you point... 3 months ago
Dear andyohmsen,I understand you; you found a bug in the system and you point... 3 months ago
Dear andyohmsen,I understand you; you found a bug in the system and you point... 3 months ago
We disagree with the casino's decision, as we believe it cannot prove that th... 3 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 months ago
Dear hugbearli,I’m really pleased to hear that your issue has been resolved. ... 3 months ago
Unfortunately, Christyman2519 has ceased communication, and we are unsure of ... 3 months ago
After the casino confirmed that the winnings were eventually paid, though del... 3 months ago
We regret to inform you that we cannot assist further, and we are closing thi... 3 months ago
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