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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear vvkazvv,Unfortunately, without cooperation from the casino, we are unabl... 2 months ago
The player notified us by email that the issue has been resolved. 2 months ago
Unfortunately, we haven't heard back from Fogas14, and we are unaware of the ... 2 months ago
Based on the last casino representative post, we believe that this complaint ... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Unfortunately, Jclausen1 did not respond to our last message. However, based ... 2 months ago
Based on the casino's latest post, we believe that this complaint was unjusti... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Dear Recan97,I'm glad to hear that your issue has been resolved successfully.... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
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