Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting3
ico_compl_waitingico_compl_waiting
172
210
316

Complaint replies by Matej Novota

English
We regret to inform you that we cannot assist further, and we are closing thi... 4 months ago
Hello antonio2967,I attempted to reach the casino on Skype, but the represent... 4 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 months ago
Dear hirokann0525,I'm glad to hear that your issue has been resolved successf... 4 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 months ago
Dear yamilsamad10,The casino has presented evidence and an explanation of you... 5 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 5 months ago
Thank you for confirming. I will update the case as unresolved in our system.... 5 months ago
Dear DeboraMarin,I'm pleased the regulator assisted in your money recovery. S... 5 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 5 months ago
Show More Complaint Replies (+10)
1...3 4 5...96
Go to pageof 96 pages
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news