The player from Brazil had accumulated $78,264 on 1678PG.com but was able to withdraw only $40. Subsequently, his withdrawals and gaming were blocked, while the deposit function remained active. Despite following the casino's instructions, he was unable to access his winnings. The Complaints Team investigated the situation and determined that 1678PG Casino was likely fraudulent, falsely claiming that additional deposits were required to access his winnings. As a result, the case was closed as unresolved, serving as a warning to other players.
1678PG Casino - Player’s winnings confiscated after withdrawals blocked.
Black points: 7398
Amount: 78,264 R$
1678PG Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
3 months ago
Public
Public
5 months ago
Translation
Hello, I really need your help to resolve my issue. I entered the casino called 1678PG.com and downloaded the game. I won 17 reais as a bonus to play...
I registered everything as required. Soon after, I kept winning until I reached $70,000. When I tried to withdraw, they asked me to make deposits to increase my withdrawal level in an automatic message at the time of withdrawal. So, I made a deposit of $10 and $70. I only managed to withdraw $40 out of $78,264.00. Shortly after, they blocked my withdrawals and games, only the deposit function wasn't blocked. But I have everything recorded and photos to prove and expose this casino. I want my money 😭😭. Please help me, Casino Guru.
Automatic translation:
Public
Public
5 months ago
Dear Moreira2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1678PG.com.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Do I understand correctly the casino requested further deposits from you after you had balance on your account and you already deposited in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Hi Tomas, firstly I'm very happy that you and Casino guru accepted my complaint, I really appreciate it..
Come on, about 7 days ago, I found this gaming platform or Casino (1678PG.com) on the social network, Instagram, here in my country (Brazil) a lot of people play on it, it's well known..
In fact I'm not blocked, I still have access to my account, but I can't make withdrawals or play anymore, only for deposits.. I've already tried to contact them and I haven't heard back.
Therefore, I only received an automatic message that I would need to contact the company's SAC, but there is no access, at the time I went to make the withdrawal.
My winnings were all from slots (by the way I was very lucky, until now I can't believe I won all this, but I won and I didn't receive it 😭.
Yes, I had help from bonuses to reach this mutant, but I also made deposits to reach this amount.
I made 2 deposits.
Automatic translation:
Public
Public
5 months ago
Translation
Hello Tomas, how are you?
How is the progress of my complaint, can you tell me?
I eagerly await your return.
Automatic translation:
Public
Public
5 months ago
Thank you very much, Moreira2024, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
5 months ago
Translation
Good morning Tomas, I would like to thank you and Casino guru for your help... I will always be available to try and resolve this, I look forward to it 🙏
Automatic translation:
Public
Public
5 months ago
Hello Moreira2024,
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Dear casino representative, could you please check the case and explain to us what happened?
Public
Public
5 months ago
Translation
Hello good evening matej, I contacted the Casino via the Telegram app, they are always making it difficult to resolve, they said that my account is very low in security, I disagree with them, I went through the entire process of regulating my account, until I already made the withdrawal, but the reason is different, I believe it's about the value I have there which is high (78.414.11), I thank you and Casino guru for helping me solve this problem.
If you want the link to talk to them, I can pass it on to you.
Automatic translation:
Public
Public
4 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
4 months ago
Translation
Matej, I believe that Casino 1678 is not willing to pay me, because I contacted one of them, he said that my account is very low in security and I needed to deposit $200 to play again and withdraw my winnings..how do you know if Does this Casino have a license and can you find out where the Casino was created? I wait.
Automatic translation:
Public
Public
4 months ago
Dear Moreira2024,
After conducting an investigation, I have reason to believe that 1678PG Casino is fraudulent. They are falsely claiming that additional deposits are required for you to withdraw your winnings. However, if you do make these extra deposits, they either become unresponsive or demand even more funds. This casino operates with a forged license, meaning there is no regulatory body to turn to for assistance.
In the past, we have encountered numerous similar scam casinos, all following a comparable pattern.
Players are enticed by significant winnings from a free bonus, often obtained through a stroke of luck such as a free spin. The casino then congratulates the players and prompts them to make a deposit in order to access their winnings.
Could you please detail your specific experience with them? How challenging was it for you to build up your balance? Besides the initial $10 and $70 deposits, did you end up depositing any other funds?
Public
Public
4 months ago
Translation
Hi matej, thank you again very much for your help in trying to resolve my very complicated case, but I, who have always played, have had many losses and when I win, they refuse to pay.. I can no longer trust Casino.
I'm very disappointed...
I got in touch with them again, they always say the same thing, about me depositing x amount to increase my account's security rating so I can play and withdraw, but I didn't deposit, because I'm very suspicious of them... It wasn't easy to have these gains, finally deceived me.
Can you help me in any legal proceedings against them here in my country Brazil?
Automatic translation:
Public
Public
4 months ago
Dear Moreira2024,
Can you tell me the deposit method you used for depositing funds into the casino?
Sensitive attachment
Sensitive attachment
4 months ago
Translation
Again matej, I'm sending you proof of transfer of the money I sent to the platform's bank, can you advise on reporting it?
Automatic translation:
Public
Public
4 months ago
Dear Moreira2024,
You should contact your bank and explain the situation to them. The bank should be able to process a chargeback. It's crucial to mention that you thought you were depositing money to a casino, but it turned out to be a scam project, and you are requesting a refund of your funds.
Public
Public
4 months ago
Translation
Good afternoon, I will contact you...
Thanks...
Automatic translation:
Public
Public
4 months ago
Please let me know about your progress. I believe we have done all we can, and now it is up to you and your bank. Therefore, I would like to close the case as unresolved (to serve as a warning for other players). May I proceed?
Public
Public
3 months ago
Dear Moreira2024,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
Translation
Hello, matej..... Thank you very much for everything!
I really believe in your work, you solved a problem for me last year! 🤝
Automatic translation:
