Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting3
ico_compl_waitingico_compl_waiting
171
210
316

Complaint replies by Matej Novota

English
Unfortunately, the player has not responded to our messages and questions. Co... 4 months ago
Dear Paddycapo,Regrettably, without the casino's representative assistance, w... 4 months ago
Dear casino representative,Thank you for the confirmation. We now consider th... 4 months ago
After successfully resolving the problem, we will mark the complaint as 'reso... 4 months ago
The wagering on real money deposits is common. I know it caused you an issue,... 4 months ago
Dear Booyaka28 and Boomerang Casino representative,As I explained to both par... 5 months ago
Thank you for your response. I believe that if the player is still playing an... 5 months ago
Dear maestro808,I am a bit confused about the content of your last post.We ha... 5 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 5 months ago
Dear mirohi,I'm glad to hear that your issue has been resolved successfully. ... 5 months ago
Show More Complaint Replies (+10)
1...4 5 6...96
Go to pageof 96 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news