The player from Japan had deposited $250 and played using a 200% bonus. After meeting the betting requirements, the player had won $3522. However, when they requested a withdrawal, the casino had confiscated the winnings citing suspicious and advantageous betting. The player's appeal had been dismissed. The player's account had been verified around October 2023 and the last communication with the casino had been on December 22, 2023. We had attempted to contact the casino multiple times to resolve the issue but received no response. We had advised the player to contact the Antillephone Gaming Authority and provided guidance on how to file a complaint. The complaint was still unresolved and was awaiting the regulator's decision.