ViperWin Casino - Player’s withdrawal has been delayed.

Viper Win does not process any withdrawals at all, all outside the estimated processing time. I have deposited a lot of money and I see that when it comes time to withdraw my funds they do not process the payments. I contact them and they do not give any reason. First 3 business days... then 5 business days and now they tell me that it will be processed soon without ensuring my withdrawal. Let's say they respond that someday. It is a shame after all my losses they do not process the withdrawal of funds and they have no intention whatsoever, apparently, of doing so.

Dear Pit82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to Viperwin, the February 2024 withdrawals were processed correctly, so there shouldn't be any verification issues. They also confirmed via chat that everything is correct in my account.

I have taken screenshots of all these chat conversations.

Viperwin has scammed me out of a lot of money, all my deposits of hundreds of euros and also all my funds, they don't transfer the money after 7 business days, they have no intention of doing so and I no longer have the patience or time to laugh at me anymore. They repeat the same thing, evading and with excuses to not transfer my money, Viperwin is the biggest scam I have unfortunately encountered.

Viperwin says that withdrawals are processed in order and queue and that they have many pending requests, I confirm that a friend of mine who requested a withdrawal days after me has already had it processed even though he requested it later than the ones I made, after 5 hours in the chat they continue with the same answers he will soon receive it, it has been 9 business days, this is unacceptable, a casino that excuse after excuse 9 business days without completing the payment process with a single intention, play and lose, deposit more, thanks to viper win I hate online gambling, you have to beg them to respect the right to withdraw your funds.

Today, 10 business days have passed and Viperwin still hasn't respected my decision to withdraw funds, without giving any reason or motive, evading my questions. Withdrawals are essential in an online casino. Think before you play at Viperwin. In my case, 10 business days have passed and they haven't transferred my money, evading my questions without giving a reason or a firm, clear, and coherent motive.

Dear Pit82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I'm still requesting my withdrawal. They're not withdrawing funds from my bank account, and they haven't given any coherent or understandable reasons. I've never had any news.

I have contacted Viperwin again, and they continue with the same responses and have not transferred a single euro of my money. Please contact them. I beg you to help me. This situation is causing me huge problems.

Hello, I have contacted Viperwin again, their responses are the same. Please contact them and help me resolve this. I don't know what else I can do. They have already had 12 business days to finish processing my 3 withdrawals of €500.

Viperwin has been in the same situation since March 30th to April 16th today. This is unacceptable and illegal. They are not withdrawing my money to my bank account. I am still waiting for a response or some kind of help from you. As a user, they are not going to withdraw my money as I requested. They are not going to do it.

Hello, we're still the same. My withdrawals are still "frozen" from March 30th to April 17th, despite having assured me on countless occasions that my account was completely correct and that it was just a "small delay." I have screenshots of everything I mentioned. I've attached a screenshot of my withdrawals and account funds as of today. I look forward to your response and help. Thank you.

First of all, I apologize for several consecutive responses without waiting for yours, but I must leave you with as much information as possible. The last reason for this delay since March 30th that they give me is that it is my payment provider's fault. It turns out that now I do not receive my money because the SEPA transfers do not work correctly, which is the withdrawal method used and the one I always use, and once the transfer is made it arrives in my account in minutes. I am not going to complain to you again because your responses are a sample, a museum of joke excuses that anyone would laugh at if it were not their money.

Their intention is for me to cancel the withdrawals and withdraw again through another method, thus starting this whole unfortunate circus of not transferring my funds all over again.

Hello, I still haven't received my money. I don't know what to do anymore. Please contact Viperwin. This isn't fair. I've had more losses in this house than the withdrawals they haven't made.

there is no right to this.

Hello, we are still in the same situation (with a slight delay). I am not given a refund date for my withdrawals, despite confirming that my account does not require anything from me and that it is correct according to the finance department. My complaints via chat or email are just a waste of my time. I am waiting for a response from you or for any mediation action.

Dear Pit82,

Can you please advise what new payment method did you request your withdrawal with and when exactly?

Unfortunately, if you have requested a new withdrawal, you will have to wait 14 days again for it to be processed and there isn't much we are able to do with it's status at this time.

Awaiting your response.

Regards,

Nick

Good morning Nick, let's see if we can understand each other. I have not cancelled the withdrawals from March 30, March 31, and April 1. They are still in process. The payment method is a SEPA bank transfer, the same one I always use. I have not cancelled the withdrawals and they have still not been processed since March 30. The payment method is a SEPA transfer and my account is completely correct. I hope we can understand each other, because for me it means prolonging the process even further if we get stuck in the thread without understanding each other. I have not cancelled the withdrawals nor will I do so, and the method is the one always used: a SEPA bank transfer. In February I received withdrawals with this payment method.

Well, I'll have to wait another 7 days for their response... and I've been waiting for another 7 days for a "misunderstanding" that I don't quite understand. I repeat, my withdrawals have not been cancelled; they are still being processed since March 30th so they can make the SEPA bank transfer. They have not been cancelled, they will not be cancelled on my part, and honestly, I've waited 7 days for their response and now another 7 days... my case is lamentable.

My withdrawals haven't been canceled. I've been waiting since March 30th. Oh my God, I can't believe you realized I canceled the withdrawals.

I have not cancelled my withdrawal requests. At no point have I said that I have cancelled the withdrawals. It is frustrating that I now have to wait another 7 days for their response, when I have never communicated any cancellation of withdrawals. As you can see, they still have not paid me from March 30, 2025, to today, April 21, 2025.

My withdrawals remain intact since March 30th, one on March 30th for €500, another on March 31st for €500, and another on April 1st for €500. NONE HAVE BEEN PROCESSED AS OF APRIL 21ST.

My account doesn't require anything at all, it's correct, and Viperwin confirms this as you can see in the screenshots. I received a withdrawal in February from the same payment provider. It's been 14 days since I filed the complaint on April 5th. I don't know what else I should do to get Viperwin to publicly explain my claim.

Nick, I ask you please that when you contact the casino you take into account the date of my withdrawals, March 30, 31 and April 1 and in addition to that, please keep in mind that the casino has confirmed and reiterated on several occasions that the account is completely correct without anything they have to require from me, please keep this in mind. According to Viperwin my account is perfect and it is simply a delay. Please let's avoid lengthening this process with questions or answers that if you analyze all the screenshots and all the information provided by me, the only reason they give is that it is an unusual delay.

Hello Nick, carefully analyze the information I am providing you. First of all, THE WITHDRAWALS of March 30, 31, and April 1 have not been canceled, a total of €1,500. Secondly, my account does not require anything at all to be provided by me, insured by Viperwin. Thirdly, I received a successful withdrawal months ago with the same withdrawal method used for these withdrawals: Bank transfer. Please, before answering me or asking me, analyze everything I am providing you so that you do not have to wait, among other things, 7 days for a response without making any progress. Thank you.

Aqui tiene el ultimo correo recibido de viperwin para que tenga la seguridad de que el problema es un retraso de viperwin,ya inaceptable.Te lo traduzco también.

Hello Pedro,

Thank you for contacting our Customer Support team.

We are very sorry for the inconvenience you have experienced and fully understand how frustrating this may be.

After a thorough review of your withdrawal request, we inform you that you are currently experiencing an unexpected delay. We understand that timely access to your funds is important and we apologize for any inconvenience this may have caused.

Our finance department is aware of the situation, and due to the high volume of requests, withdrawals may experience delays. We want to assure you that your money is safe. The withdrawal is being processed, but it may take a little longer than expected.

We appreciate your patience while we manage this process and sincerely apologize for any inconvenience this may have caused.

If you have any additional questions, please feel free to contact us via email at [email protected] or live chat.

Best regards,

Customer Support

Viperwin's response is always the same, a delay and a problem for the casino. Nick, I think this delay has already become too much and I don't have to wait another day for them to refund my money. We're talking about a 1-month delay and this is unacceptable and negligent on their part, since there are commitments they must respect for their clients like me who have spent a significant amount of money. Everything remains the same and will remain the same until you publicly ask them for explanations.

Dear Pit82,

Firstly, please refer from spamming the complaint - it will only prolong the processing time.

I will now forward your complaint to my colleague Pavel ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Pit82!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Today, April 25th, they have finally completed my withdrawal requests made on March 30th, 31st, and April 1st. We will see what I requested today if they do things as they should and it is processed within the agreed time.

Hello, from what I can see, there won't be any changes with Viperwin and the following withdrawals will follow the same path as the previous ones, which took 1 month to be reimbursed. Unfortunately, I was clear that this wasn't going to change, so I will withdraw all my funds, endure your "delays", which I don't care about and are unacceptable, and close the account. I'm not interested in these delays and I won't waste any more time like this.

If everything had been done correctly on my next withdrawals within 3 business days I would have given the house a chance, but that will not be the case.

We are still in the same situation, so my previous withdrawal was not an unusual delay that doesn't usually happen, as Viperwin confirmed to me. They are delaying my current withdrawals again... I am waiting for Viperwin to give an explanation.

The procedure is the same according to Viperwin: 3 business days, then 5 business days, and then weeks and weeks later with their lame and opaque excuse that there is a high demand for applications. Withdrawing funds from that casino is the worst there is. You have to wait months to receive a miserable amount of money, and they reimburse you in dribs and drabs. A scam.

Please don't close this complaint until I receive all my money. It's unacceptable that since March 30th, I've only been able to receive €1,500 of the €3,500.17 in my account and money. I've never seen anything like this and from such scoundrels in my life.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

VIPERWIN does not respond to the complaint and continues the same, returning customers' money in unacceptable timeframes and with such opaque intentions. I'm tired of these people; they have no other name.

Casino Guru, you're doing a great job...

Unfortunately, the supposed delay above seems to be something normal and not something unusual as the casino assured me, we are facing a new delay, I had in mind to leave €500 in my funds to play them if I had seen my withdrawals processed today and that the house is working correctly, but apparently this happens with each withdrawal, therefore it is not a house that awakens any interest in me in playing it if in the hypothetical case of withdrawing funds you cannot count on your money

I hope I'm wrong and I should apologize, but I'm afraid that won't be the case after all.

Pit82, have you received any amount at all?

On April 25th I received €1500 since I requested it on March 30th, 1 MONTH DELAY now I have another €1500 pending since the 25th, they assured me that the delay would not happen again, it is now May 5th and I have not received it in 10 days and they do not process my second withdrawal even though they assured me that the same thing would not happen again... furthermore I see that the viperwin representative does not respond at all.

It's regrettable...the only thing they do is everything possible to not return your money, just look at this screenshot of this email encouraging you to spend the funds they withhold from you in this dirty and unethical way, sadly for them in my case the only thing they are going to achieve is losing a client, their hours are numbered if I don't receive my withdrawal today, May 5th, they are of no use to me other than complicating things and causing problems for myself and I'm not in the game for that.

Well, we resume and they continue the same without making the transfers despite having harmed me for an entire month for 3 withdrawals of €500, as of today, May 6, they have not processed my withdrawals from April 25, April 26 and April 27... they continue with their same refund policy, deceiving customers without any jurisdiction or the law doing anything to eliminate these casinos that scam people.

Despite the constant complaints and being aware that I am ruined by the expense in deposits on the same day and the withdrawals in periods of a month that obviously ruin financially because one plays money without knowing that the refunds will be received in a month or perhaps longer ... in total ruin thanks to playing deceived counting on money in the time they offer. I am ruined, they are aware, they have harmed me for a month for 3 withdrawals of € 500 and now the same problem persists without any reason or motive, they have money, I am ruined and they do not reimburse something that is insignificant to them knowing that the client is ruined.

PLEASE SOMEONE MAKE JUSTICE WITH THESE HOUSES THEY RUIN PEOPLE, YOU SPEND MONEY AND THEY PAY IN MONTHS WHAT THEY MAKE YOU BELIEVE THAT THEY WILL TRANSFER TO YOU IN A FEW DAYS, THEY ARE RUINING PEOPLE'S LIVES, THEY DO NOT RETURN YOUR MONEY IN A LEGAL WAY AND THE ONE THEY OFFER AND MAKE YOU BELIEVE WHEN YOU ARE SPENDING YOUR MONEY AND WHAT THEY DO OF DELAYING PAYMENTS RUINS PEOPLE ECONOMICALLY PLEASE SOMEONE MUST PUT AN END TO THEM.

VIPERWIN AND ITS HOUSES ONLY WANT GAMBLING ADDICTS, THEY DO NOT RESPECT RESPONSIBLE GAMBLING AND IN ADDITION TO LOOKING FOR GAMBLING ADDICTS TO SQUEEZE THEM, IF THEY WITHDRAW THEY DO NOT COMPLY WITH THE TRANSFERS IN THE TIMES OFFERED. THEY ARE AUTHENTIC LIVE RUINS. SOMEONE PLEASE DO JUSTICE WITH THESE CRIMINALS!!!!

Hello, the problem persists. I made withdrawals again on April 25th, and as of today, May 7th, they have not processed my withdrawals despite having informed me that the previous delay was unusual and that it would not happen again, much less consecutively. I am attaching a screenshot of the status of my withdrawals as of today.

I see that the complaint from patriamo2, the Italian player, has been answered by viperwin...the representative has completely ignored mine, as I can see, without giving an explanation or apologizing, which at this point is of little use.

I received the 1500 from my second withdrawal, I have played 550€ that remained in my funds and I have requested the closure. I refuse to go through this anymore to receive 3000 euros. It has been hell, from March 30th to May 8th... a disgraceful house. They can close the complaint as resolved, but let it be clear in a lamentable way that it is clear how this house reimburses.

Also, if you're so kind, I'd like to close my forum account. After what happened with this house, I have no desire to play again. I've lost interest, I constantly lose, and when I win a prize... miserable. These kinds of problems keep happening to me. Please delete my forum account since I'm no longer interested in anything related to this.

Pit82, I am happy that you have finally received your withdrawal. I agree that it is not an acceptable timeframe to pay out such amount. I also recommend you to stop gambling online since it affects your health and mental well-being so much. I hope that you will find what is best for you.

Of course, I will ask our forum administrators to close your account.

I wish you only the best,

Respectfully,

Pavel K

Casino Guru Team