ViperWin Casino - Player’s withdrawal has been delayed.

Viper Win does not process any withdrawals at all, all outside the estimated processing time. I have deposited a lot of money and I see that when it comes time to withdraw my funds they do not process the payments. I contact them and they do not give any reason. First 3 business days... then 5 business days and now they tell me that it will be processed soon without ensuring my withdrawal. Let's say they respond that someday. It is a shame after all my losses they do not process the withdrawal of funds and they have no intention whatsoever, apparently, of doing so.

Dear Pit82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to Viperwin, the February 2024 withdrawals were processed correctly, so there shouldn't be any verification issues. They also confirmed via chat that everything is correct in my account.

I have taken screenshots of all these chat conversations.

Viperwin has scammed me out of a lot of money, all my deposits of hundreds of euros and also all my funds, they don't transfer the money after 7 business days, they have no intention of doing so and I no longer have the patience or time to laugh at me anymore. They repeat the same thing, evading and with excuses to not transfer my money, Viperwin is the biggest scam I have unfortunately encountered.

Viperwin says that withdrawals are processed in order and queue and that they have many pending requests, I confirm that a friend of mine who requested a withdrawal days after me has already had it processed even though he requested it later than the ones I made, after 5 hours in the chat they continue with the same answers he will soon receive it, it has been 9 business days, this is unacceptable, a casino that excuse after excuse 9 business days without completing the payment process with a single intention, play and lose, deposit more, thanks to viper win I hate online gambling, you have to beg them to respect the right to withdraw your funds.