BetBoom Casino Review

The player from the Philippines had experienced a withdrawal delay at the online casino. Despite a previous history of successful deposits and withdrawals, and an already validated account, their withdrawal from November 13, 2023, had not been received. The casino claimed that the withdrawal was processed on December 7, 2023. However, the player had not confirmed receipt of the funds. We had extended the response time for the player, but due to lack of response, we were forced to reject the complaint.

The player from the Philippines requested a withdrawal 3 weeks ago on Betboom and hasn't received the funds yet. Despite being fully verified and having reached out to support repeatedly, she receives non-informative responses. The complaint was resolved as the player got paid out.

The player from the Philippines had been waiting for a withdrawal from BetBoom Casino, expressing frustration over the unclear responses and delay tactics that the casino employed. The casino had cited various site rules and mentioned a possible wait of up to 180 days. After a detailed discussion, it was revealed that the player's winnings were from sports betting without an active bonus. As we lacked a dedicated department and expertise for sports betting disputes at the time, we regretfully informed the player that we were unable to assist in resolving this issue. Consequently, the complaint was rejected.

The player from Cambodia, who had previously lost funds, experienced a delay in withdrawal from an online casino. Despite having been fully verified, he hadn't received his winnings for more than 18 days. The casino's support had only advised patience and waiting. After the player had contacted the Complaints Team, they had mediated the conversation between the player and the casino. The casino had claimed that the player needed to pass video verification again. After some back and forth, the casino finally confirmed that the player's withdrawal of 598 USD had been successful. We had marked the complaint as 'resolved' in our system.

The player from Indonesia, using a VPN, deposited $69 and won $20 through gambling. Despite being fully verified, the player has been asked to wait 180 days for the withdrawal to be processed. It already has been 2 weeks since the withdrawal request. The complaint was resolved as the player got paid out.

The player from Malaysia, after being a long time betboom user, having made multiple deposits and withdrawals, is now facing a delay with his latest withdrawal request. Despite having a fully verified account, his withdrawal has been placed under a review period that could potentially last 180 days according to their terms and conditions. The issue has been resolved successfully.

The VIP player from Belarus with the account already verified was experiencing a delay in two withdrawals totalling 6182 USD. The withdrawals were pending for over a month with the status of 'under review' after the casino stopped payouts on the player's account citing 'suspicion of fraud’. Later, the casino informed us that the issue was successfully resolved on its side, and the withdrawals were completely processed shortly after the casino noticed the existing complaint. The complainant subsequently confirmed successful withdrawals. The complaint is resolved.

The player from Peru had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received. The player had reported that his withdrawal was cancelled due to an error in the data he entered. He attempted to withdraw again, but the transaction remained in process. The casino claimed that the player had entered incorrect wallet information and had depleted his account with large bets. After waiting for three weeks and facing repeated cancellations, the player decided to spend all his money on bets. As a result, we concluded that there wasn't much we could do since the player was responsible for his account, active balance, and all bets. Therefore, the complaint was rejected.

The player from Thailand, originally from Israel, could not cash out his winnings from Betboom Casino. Later, the casino was able and willing to reconsider its decision, and after confirmation, the player's disputed winnings were paid out in a relatively short time. The complaint is resolved.

The player from Brazil had her balance automatically reduced after breaching the maximum bet allowed. The player suggests that this has happened twice and sees this as a misleading tactic by the casino. The player also asked for self-exclusion from the platform. After gathering more information and casino explaining the bonus max win was applied the player asked us to close the complaint.