The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

TrueLuck Casino Review

Name: TrueLuck Casino Review
Item: TrueLuck Casino
Rating: 1.8

1.8/10Safety Index Very low by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (2)

Visit Casino

Show company details

Payment methods

Show all (14)

Withdrawal limits

per month

€20,000

per week

€5,000

Owner YAKADEA SOCIEDAD DE SOCIEDAD DE RESPONSABILIDAD LIMITADA

Operator YAKADEA SOCIEDAD DE SOCIEDAD DE RESPONSABILIDAD LIMITADA

Established 2025

Estimated annual revenues

< $1,000,000

Licensing Authorities

No license

OverviewBonusesUser reviews20Safety Index explainedDiscussion43Payment methods14

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

TrueLuck Casino Review

When reviewing and assessing TrueLuck Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. TrueLuck Casino scored a Very low Safety Index of 1.8, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Proceed with reading our TrueLuck Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index – TrueLuck Casino fairness and safety

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of TrueLuck Casino, we read and assessed Terms and Conditions of TrueLuck Casino in-depth. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Considering our estimates and the factual data we have collected, TrueLuck Casino appears to be one of smaller online casinos. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

Based on our findings, no important casino blacklists feature TrueLuck Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, TrueLuck Casino has achieved a Safety Index of 1.8, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Terms and Conditions of TrueLuck Casino

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of TrueLuck Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding TrueLuck Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 8 complaints about this casino in our database. Because of these complaints, we've given this casino 6,558 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of TrueLuck Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 20 user reviews of TrueLuck Casino in our database, it has a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company information

TrueLuck Casino is owned by YAKADEA SOCIEDAD DE SOCIEDAD DE RESPONSABILIDAD LIMITADA, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.

As far as we are aware, TrueLuck Casino has not been granted any official gambling license.

Payment options, withdrawal limits and win limits

TrueLuck Casino supports 14 deposit methods. This includes: Mastercard, VISA, Bitcoin (BTC), Bank transfer, Ethereum (ETH), Tron (TRX), Binance Coin (BNB), Toncoin (TON), Solana (SOL), Revolut, Tether (USDT), Ripple (XRP), Litecoin (LTC), USD Coin (USDC).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
EUR 5,000 per week	EUR 100,000 daily net win limit
EUR 20,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at TrueLuck Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at TrueLuck Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of TrueLuck Casino as average.

Casino games and slots available at TrueLuck Casino

Players can enjoy these types of casino games at TrueLuck Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 59 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, BGaming, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Smartsoft Gaming, Platipus, Swintt, Lucky Streak, Mancala Gaming, BF Games, Aviatrix, Spribe, Sexy gaming, Kiron Interactive, TrueLab Games, Atmosfera Live, Reevo, Betsolutions, Mascot Gaming, Onlyplay, PGsoft (Pocket Games Soft), Gaming Corps, Nucleus Gaming, VoltEnt, Gamebeat, Fugaso, Absolute Live Gaming (alg), Iconic21 (BETER Live), AvatarUX, Gamzix, 1spin4win, Playzia, Hacksaw Gaming, Netgame, Ruby Play.

TrueLuck Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by TrueLuck Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Take a look at our designated TrueLuck Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (14)

Withdrawal limits

per month

€20,000

per week

€5,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (59)

Casino screenshots

Positives

Deposits and withdrawals via cryptocurrencies

Negatives

Self-exclusion does not work properly
Only one currency is available - EUR
Live chat is available only after registration
Some unresolved complaints
Casino supports only one language

Interesting facts

Brand new casino that hasn't been proven by time

Author: Matej Lawson Last updated: 04 Dec 2025 Anything incorrect or missing? Let me know

TrueLuck Casino bonuses

Browse all bonuses offered by TrueLuck Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of TrueLuck Casino

This is a place to share experience with TrueLuck Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 20 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

chatziiiiiiiidimos

Bronze

Greece

• 2 weeks ago

I am trying to self excluded my self cause i have gamble issues.TRYING TWO MONTHS now ihave done the survey they want the answer me alla the time to give me a bonus when i answer i am not interested on bonus and proceeed to self excluded they answer days after with the same messages to think about it.its a shame from them to dont respect our rights if i could rate 0 i would.

Low support cant self excluded

TrueLuck Casino

Dear chatziiiiiiiidimos,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations. We fully understand how important it is to have your self-exclusion request handled respectfully and without delay, especially when you are seeking support for gambling-related issues.

Our team is taking this matter seriously and will ensure corrective measures are implemented so situations like this do not occur again.

If you need any further help or wish to discuss this matter in more detail, please contact our support team via chat or email at [email protected]. We would also appreciate the opportunity to follow up with you and ensure your request is fully resolved.

Best regards,
Trueluck Team

Cuneyit

Bronze

Netherlands

• 1 month ago

Great casino lot of good bonusus
Service is very wel fast respons

Great casino good bonus lot of fun to play

Nothing negatives to say
Only some games are not working

TrueLuck Casino

Dear Player,

Thank you so much for sharing your positive and detailed review. We’re delighted to hear that you’re enjoying the generous bonuses and having a lot of fun playing - creating an exciting and rewarding experience is something we truly strive for. It’s also great to know that our service team has been fast and responsive whenever you needed assistance.

We appreciate you mentioning that some games were not working for you. Your feedback is extremely valuable, and we’re already reviewing this to ensure everything runs smoothly. If you ever encounter this again, please feel free to reach out to our support team so we can address it right away.

Your kind words motivate us to keep improving and enhancing the real money online casino experience for all our players.

If you have any questions or further suggestions, our support team is available anytime via live chat or email - [email protected].

Best regards,
Trueluck Team

Dabos

Bronze

Austria

• 1 month ago

Like the casino and its options, lot of games and friendly support

Nice games
Good support

TrueLuck Casino

Dear Player,

Thank you so much for your positive review. We’re delighted to hear that you’re enjoying the wide range of game options and that our support team has been friendly and helpful - creating a welcoming and enjoyable environment is something we truly prioritise.

It’s great to know that both the game selection and customer service have met your expectations. Feedback like yours motivates us to keep improving and enhancing the real money online casino experience for all our players.

If you ever have any questions or suggestions, our support team is available anytime via live chat or email - [email protected].

Best regards,
Trueluck Team

ABuoib

Bronze

Norway

• 1 month ago

it was very good, very helpfull support.
cashout without problems im very happ

very fast and helpful support

TrueLuck Casino

Dear Ibrahim,

Thank you so much for sharing your positive review. We’re delighted to hear that you had such a smooth and enjoyable experience. It’s wonderful to know that our support team was very helpful and fast - providing reliable and friendly assistance is something we truly prioritise.

We’re also very happy that your cashout was processed without any problems. Fast and trouble-free withdrawals are an essential part of offering a trustworthy real money online casino experience, and we’re glad this matched your expectations.

If you ever need any help or have suggestions, our support team is available 24/7 via live chat or email - [email protected].

Best regards,
Trueluck Team

richardcurt

Bronze

Slovenia

• 1 month ago

I love the gameplay and the offers Trueluck provides - they really keep things fun.
Their 24/7 chat team is awesome and so helpful whenever
I need anything. Plus, the withdrawals are super fast compared to a lot of other sites!

Helpful support team!

Few payment options!

TrueLuck Casino

Dear Richard,

Thank you so much for sharing your detailed review. We’re delighted to hear that you’re enjoying the gameplay and the special offers - keeping things fun and engaging is exactly what we aim for. It’s also great to know that our 24/7 support team has been helpful whenever you needed assistance, and that the fast withdrawals have improved your overall experience.

We appreciate you mentioning the limited payment options as well. Feedback like yours helps us identify areas where we can continue improving, and we’re actively working on expanding the available methods to make things even more convenient for our players.

If you ever have any questions or suggestions, please feel free to reach out via live chat or email - [email protected]. We’re always here to help.

Best regards,
Trueluck Team

percival120718

Bronze

Netherlands

• 3 months ago

The site is user friendly but even withdrawals in BTC may take up to 5 business days, similar to bank transfers. There is no explanation given why this is the case, as it should not take longer than an hour to process BTC withdrawals. Also, I am a VIP player, but this doesn't make any difference in this case.

Good VIP support

Slow cashouts (also in BTC)

TrueLuck Casino

Dear Player,

Thank you for sharing your feedback. We’re glad to hear you find the site user-friendly, but we are sorry that your experience with withdrawal times has not met your expectations. We understand your concern regarding BTC transactions and the delays you’ve mentioned, especially as a VIP player.

Please know that we are continuously working on improving our processing times to ensure faster and smoother transactions for all players. Your feedback is very valuable and will be used to help refine our services further.

If you would like to discuss this in more detail, please don’t hesitate to contact us via email at [email protected].

Best regards,
Trueluck Team

Nik.kt

Bronze

Greece

• 3 months ago

While I joined and it seemed fine at first in the game and on the first withdrawal, on the second they asked me for several things and while I have sent them and am trying to make a withdrawal, they have canceled my withdrawal 9 times.
Away

Cancelling a repeated withdrawal
Ακύρωση ανάληψης επανειλλημενα
They haven't solved my problem after 9 invalid withdrawals
Δεν μου έχουν λύσει το προβόβλημα μετά από 9 ακυρες αναληψεις

TrueLuck Casino

Dear Player,

Thank you for sharing your experience. We’re sorry to hear that your recent withdrawal process has caused you frustration.

While we are pleased to hear that your initial experience was positive, we understand how concerning it can be when delays occur—especially when verification has already been submitted. Please know that document verification is a standard procedure required by regulatory compliance, but your case will be reviewed to ensure everything has been handled correctly.

We kindly ask you to reach out to us at [email protected]
with your registered account details so we can investigate the repeated cancellations and assist you promptly.

Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.

Best regards,
Trueluck Team

qjtyyrsmjz91

Bronze

Netherlands

• 3 months ago

My experience with TrueLuck Casino was downright terrible. While the site looks professional and is mobile-friendly, there are major issues. They actively target Dutch players without adhering to the rules and ignore CRUKS registration. Customer service is slow and unhelpful. Withdrawals are denied or delayed if it's more convenient for the casino. This feels unreliable, and I advise everyone against playing there.

My experience with TrueLuck Casino was very poor. Although the site looks professional and works well on mobile, there are major issues. They actively target Dutch players without following the rules and ignore CRUKS registration. Customer support is slow and unhelpful. Payouts are refused or delayed whenever it benefits the casino. This feels unreliable, and I strongly advise everyone not to play here.

======================

Update (August 2025): Despite several formal GDPR requests and a complaint about a CRUKS violation, I have yet to receive any substantive response or information from TrueLuck. Their public response here appears polite, but in reality, my case is being completely ignored.

Update (August 2025): Despite multiple formal GDPR requests and a complaint regarding CRUKS violations, I have not received any substantive response or data from TrueLuck. Their public reply here looks polite, but in reality my case is being completely ignored.

Looks professional and is easy to use on mobile.
Oogt professioneel en is gebruiksvriendelijk op mobiel.
Looks professional and is user-friendly on mobile.
Looks professional and is user-friendly on mobile.

They target Dutch players even though this isn't allowed, and they don't consider CRUKS. Customer service is very poor. They don't pay out when it's inconvenient for them. Don't do business with them.
Richten zich op Nederlandse spelers terwijl dit niet mag, houden geen rekening met CRUKS. Klantenservice zeer matig. Betalen niet uit als het hen niet goed uitkomt. Ga niet met hen in zee.
They target Dutch players even though this is not allowed, and ignore CRUKS regulations. Customer service is poor. Payouts are refused or delayed whenever it suits them. Don't get involved with them.
They target Dutch players even though this is not allowed, and ignore CRUKS regulations. Customer service is poor. Payouts are refused or delayed whenever it suits them. Do not get involved with them.

TrueLuck Casino

Dear Player,

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described — we understand how concerning this must be and truly regret that we did not meet your expectations.

We take regulatory compliance, responsible gaming practices, and timely payouts very seriously. Your comments have been noted and will be reviewed thoroughly by our team to ensure appropriate action is taken. If you have not yet done so, we kindly ask you to reach out to us at [email protected] with your registered account details so that we can investigate your case further and assist you directly.

Your feedback is invaluable, and we are committed to improving our service based on input like yours.

Best regards,
Trueluck Team

Schnuffi

Bronze

Germany

• 3 months ago

I have had much better selections, some games cannot be opened due to server errors, I have made two immediate transfers and the money was only credited 2 days later, mega crap, I will never play here again and the positive reviews are 100% true, the whole thing is just a rip-off, what a pity 👿👿👿

Despite immediate transfer no go
Trotz sofort Überweisung No go

TrueLuck Casino

Dear Player,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by technical errors and delays with your deposit. This is not the level of service we strive to provide, and we understand how disappointing it must be.

We take such matters very seriously and would appreciate the opportunity to investigate your case further. Please contact our support team at [email protected] with your account details so we can look into the transaction delays and game access issues and offer a suitable resolution.

Your feedback is important, and we are committed to improving our platform and service quality.

Best regards,
Trueluck Team

cajabrissife58

Bronze

Australia

• 5 months ago

Trueluck is absolutely the best gaming destination; you win some and lose some but that’s the nature of gambling, the withdrawal process never fails and support is always on point, making it my top choice every time.

Support is always on point
Reliable withdrawals every time

TrueLuck Casino

Dear Cajab,

Thank you for your kind 5-star review!

We're glad to hear that you're enjoying your time at Trueluck, so much so that you even consider it your top choice — that's the level of service we strive to provide at all times! Although luck can truly be a fickle friend, yet we persevere to deliver you the best gaming experience possible with responsive, helpful live support, and reliable, consistent withdrawals, and it's great that all our hard work is paying off!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you best of luck and even better wins on your journey ahead!

Best regards,
Trueluck Team

maxwelljesse55

Bronze

Norway

• 5 months ago

Here I got a quick response, excellent service and even an answer to a question that hadn't even occurred to me but had wanted to ask. Very well arranged.

Fast and friendly customer service.
Snelle en vriendelijke klantenservice.
Proactive assistance that exceeds expectations.
Proactieve hulp die verwachtingen overtreft.

TrueLuck Casino

Dear Jesse,

Thank you for your positive 5-star review!

We're delighted to hear that Trueluck's customer service has exceeded your expectations and made such a profound impression! Vigilant, proactive, responsive and helpful live support is an essential part of an exceptional gaming experience, and it's great that all our hard work in that regard is paying off!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you lots of fun and even more wins with us ahead!

Best regards,
Trueluck Team

Garas

Platinum

Greece

• 6 months ago

I requested self-exclusion from the casino due to gambling addiction. The casino did not pay attention to my emails when I insisted for many times. The account was closed and then I was able to open another account with the same details while the casino had been informed about the addiction. Even now I can open an account again with the same details and deposit and play. It has been a month since I explained to them what has happened and how the casino has violated the responsible gaming regulations and they have not returned the money that was deposited into the second account.

TrueLuck Casino

Dear Garas,

Thank you for taking the time to share your experience. We sincerely apologize for the distress caused and for not meeting your expectations regarding responsible gaming measures.

We take self-exclusion requests and gambling-related concerns with the utmost seriousness. It is concerning to hear that, despite multiple attempts on your part, your exclusion request may not have been handled appropriately, and that a secondary account was created afterward.

We deeply regret any harm this situation may have caused and thank you for bringing this to our attention.

Best regards,
Trueluck Team

axi_om

Bronze

Greece

• 6 months ago

I’ve been using the platform for about a year, depositing small amounts and enjoying marathon sessions without redepositing, the vibe feels different here, redemptions are quick and smooth. I have received 2 payouts so far and I am generally satisfied, although the percentage of winnings could be higher, in my opinion

Min dep
Enjoyable vibe
A lot of any slots

Percentage of winnings could be higher

TrueLuck Casino

Dear Alexander,

Thank you greatly for your in-depth review!

We're absolutely thrilled to hear about your remarkable gaming journey with Trueluck! Providing a rewarding and exciting gaming experience is no small task, that includes offering some nice deposit limits, fast withdrawals, and a vast selection of slots catered to players with different preferences. Your sincere feedback motivates us to improve and refine our service in the future!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you continued luck and lots of big wins ahead!

Best regards,
Trueluck Team

Anderson_Carolyn

Bronze

Netherlands

• 6 months ago

I am happy, I am lucky here and I am in the black for the 3rd month. The service is good and leaves a pleasant impression. There are good bonuses, especially for quests.

nice bonus
mooie bonuse
I have profit
Ik heb winst

Payments may be delayed
Betalingen kunnen worden vertraagd

TrueLuck Casino

Dear Carolyn,

Thank you so much for your great review!

We're thrilled to hear about your remarkable winning streak at Trueluck! Providing moments like these also includes offering some nice bonuses to our regular customers. Your feedback inspires us to continuously improve and refine our service in the future!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you continued good luck and lots of great wins ahead!

Best regards,
Trueluck Team

Bufalo42

Silver

Ireland

• 6 months ago

Requested self exclusion from this casino,because of my addiction, sent an email in 8 of May regarding that fact, and they never answered .went to live chat asking to close my account, they told me to send an email.
I Told that the email was sent, and the live agent said that will report to the management.
Conclusion, never had an answer and still have my account open, and now I lost a lot of money with my deposits.
If you want a casino reliable with responsible gaming, Don,t choose this one.

Lot of games

Rtp horrible
Responsible gaming doesn't,t apply for this casino

TrueLuck Casino

Dear Vitor,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the distress this situation has caused you.

We take responsible gaming extremely seriously, and your request for self-exclusion should have been addressed with the utmost urgency.

To assist you further and investigate this matter thoroughly, we kindly ask you to contact us directly at [email protected]

We understand the importance of responsible gambling and are committed to reinforcing our internal protocols to prevent such issues from happening again. Your feedback is essential, and we truly hope to have the opportunity to make this right.

Best regards,
Trueluck Team

sakissak74

Silver

Greece

• 6 months ago

The worst casino by far... zero bonuses, I made 3 deposits and if I didn't communicate with the chat they wouldn't credit me with part of the bonus. The games kept crashing and it gave me an error message... it just eats and doesn't give anything on the fruit machines and roulette.

TrueLuck Casino

Dear Dionysios,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations during your time with us.

We're very sorry to hear about the difficulties you encountered with your bonuses and the issues with game performance. This is certainly not the experience we strive to provide. Our team is reviewing your case in detail to understand what went wrong, particularly regarding your bonus entitlements and the technical errors you described.

Please rest assured, we are committed to delivering a fair and reliable gaming environment. If you haven’t already, we encourage you to reach out directly at [email protected], so we can investigate further and ensure any unresolved issues are addressed promptly.

We’d greatly appreciate the opportunity to make things right and restore your confidence in our platform.

Best regards,
Trueluck Team

SpencerD

Bronze

Netherlands

• 6 months ago

The mobile site at Trueluck is great without freezing. I play slots everywhere and enjoy every second of it. Already received my first payout - no problem but KYC is required

The payout went smoothly.
Udbetalingen gik problemfrit
The mobile version works great without freezing
Mobilversionen fungerer fantastisk uden at fryse

KYC is required
KYC er påkrævet

TrueLuck Casino

Dear Daniel,

Thank you kindly for your review!

We're delighted to hear that you're enjoying your time at Trueluck! For us, there's no higher goal than to provide top-notch service to all players, which includes offering a smooth mobile performance, seamless payouts, and KYC. Please note that we highly value your security and want you to feel safe while playing, which is why we continuously improve and refine our service!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you good luck and happy gaming!

Best regards,
Trueluck Team

GamblingChris

Silver

Greece

• 6 months ago

I won some money on the slots, and when I made the withdrawal, I was surprised that the money was in my bank account in 3-4 hours! Wow, that's fantastic!

Very Fast Withdrawals
Easy to Nivigate

TrueLuck Casino

Dear Chris,

Thank you for your kind 5-star review!

We're glad to hear that you're enjoying your time and fast withdrawals at Trueluck! For us, there's no higher goal than to provide top-notch service to all players, so it's great to know that our efforts in creating and delivering fast withdrawals and easy navigation are paying off!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you best of luck and even better wins ahead!

Best regards,
Trueluck Team

clarksherri49

Bronze

Canada

• 6 months ago

After a single roulette win the payoff reached my bank in just twelve hours which indicates really rapid service. Live chat validated my account in five minutes then the welcome bonus quadrupled my first deposit and added a cashback perk.

TrueLuck Casino

Dear Customer,

Thank you greatly for your in-depth 5-star review!

We're thrilled to hear that you're enjoying your time at TrueLuck! Our ultimate goal is to provide top-quality service to all players, so it's great to know that your journey from winning to receiving your cashback perk went so smoothly. Your feedback ensures that we're staying on the right track!

Should you ever have any questions or need assistance, our support team is here for you 24/7.

Wishing you lots of luck and even more trilling gaming moments!

Best regards,
TrueLuck Team

pavlopoulosgeorge84

Bronze

Greece

• 7 months ago

i asked them about three weeks now to close my account permanently because I have gambling problem and they make fun of me. i send them about 100 email and they answered me only two times and they told me to take my time and rethink about it. and if i ask them anything else they answered me immediately. if you can help me give any site to report them. thanks

TrueLuck Casino

Dear Georgios,

Thank you for your feedback, and we are truly sorry to hear about your experience.

We take responsible gaming and account closure requests extremely seriously, especially when related to gambling concerns. We apologize if your request was not handled appropriately. Please contact us once again at [email protected] using the email linked to your account. Our team will prioritize your request and ensure it is reviewed appropriately.

Your well-being is very important to us, and we appreciate you bringing this matter to our attention.

Best regards,
TrueLuck Team

Safety Index of TrueLuck Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of TrueLuck Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low1.8/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Operates without a license
Low win limit: €100,000 / day (net win)

Complaints about TrueLuck Casino and related casinos

(31)

31All2Opened9Unresolved12Resolved8Rejected

Complaints directly about TrueLuck Casino

Current status Waiting for casino to reply 4d 5h 50m 15s

Player's winnings have been confiscated.

The player from Greece won 100,000 at the casino, but they confiscated his winnings, citing an active bonus, which he contests as expired. He provides evidence that he was playing within the rules during his win and feels the 2,000 offered as goodwill is insufficient.

Read moreRead less

Opened Submitted: 18 Nov 2025

Current status Waiting for player to reply 4d 6h 50m 15s

Player’s withdrawal has been delayed.

The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.

Opened Submitted: 13 Nov 2025

Our verdict Case closed

Player's account closure request is delayed.

The player from Greece attempted to close his casino account but did not receive a response despite multiple emails. The issue was resolved as the player marked the complaint as resolved after receiving assistance from the Complaints Team.

Read moreRead less

Resolved Submitted: 06 Nov 2025

Disputed amount: ??

Our verdict Case closed

Player is struggling to delete her account.

The player from Germany wanted to delete her TrueLuck account due to gambling addiction but faced difficulties. Despite numerous requests via email and live chat, she received generic responses and had been blocked multiple times in chat. The Complaints Team intervened, contacted the casino, and facilitated communication, leading to the resolution of her issue. She marked the complaint as resolved, confirming satisfaction with the outcome.

Read moreRead less

Resolved Submitted: 03 Nov 2025

Disputed amount: ??

Our verdict Failed self-exclusion

Player's request to block account is ignored.

The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.

Read moreRead less

Unresolved Submitted: 01 Nov 2025

Disputed amount: €1,442

Our verdict Case closed

Player’s winnings haven’t been received yet.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been successfully received, leading to the complaint being marked as 'Resolved' by the Complaints Team. The team had facilitated communication and ensured that the necessary verification processes were completed before the payout was processed.

Read moreRead less

Resolved Submitted: 31 Oct 2025

Disputed amount: €10,000

Our verdict Case closed

Player’s account closure request is ignored.

The player from Greece had requested his account closure multiple times due to a gambling addiction and had entered a rehab program. Despite sending over 10 emails, he received no response and sought immediate assistance regarding his situation. The Complaints Team intervened, and the casino was asked to block his account and provide his deposit history. The issue was resolved, and the player confirmed the resolution, marking the complaint as resolved.

Read moreRead less

Resolved Submitted: 28 Oct 2025

Disputed amount: €10,000

Our verdict Case closed

Player requests account closure but is ignored.

The player from Greece had repeatedly requested account closure—over 300 times—due to concerns about temptation and personal obsession with gambling. Despite reaching out to both his personal manager and support email, he received no responses regarding his requests, although inquiries related to bonuses received replies. The Complaints Team facilitated the resolution by confirming the player's concerns and ensuring his account closure was processed. The player marked the complaint as resolved, indicating satisfaction with the outcome.

Read moreRead less

Resolved Submitted: 23 Oct 2025

Disputed amount: ??

Our verdict Case closed

Player's account closure request is ignored.

The player from Greece had requested account closure but was being ignored by the casino. The issue was resolved after the player marked the complaint as resolved in the system. The Complaints Team facilitated communication between the player and the casino, ensuring that the player's request for account closure was acknowledged. The casino had now addressed the player's concerns, leading to a satisfactory conclusion.

Read moreRead less

Resolved Submitted: 22 Oct 2025

Disputed amount: ??

Our verdict Case closed

Player's deposit is delayed.

The player from Greece had deposited 310 euros in the morning, but the funds were not credited to his casino account. He was unable to provide card details or transaction information as requested due to bank restrictions and sought assistance to recover his money. After further communication, the player marked the complaint as resolved, indicating that the outcome was satisfactory.

Read moreRead less

Resolved Submitted: 13 Oct 2025

Disputed amount: €310

Show more complaints (+10)