The player from the United Kingdom faced withdrawal issues with Chips.gg, despite a substantial win. After expressing a gambling problem, the casino still offered him VIP status and reloads instead of providing support. Soon after lodging a complaint, the player's account was unexpectedly banned, locking him away from his winnings. We marked all posts as sensitive and closed the complaint as requested by the player. The complaint was ultimately rejected because player was able to self-exclude himself anytime in his account.
Chips.gg Casino - Player’s account at Chips.gg banned after complaint.
Amount: £140,000
Chips.gg Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Thank you very much, outrage929, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
