King Billy Casino (Curacao) - Player's winnings were denied.

I won i withdraw $48 000 and my account gets temporarily suspended and that its common procedure they need to double check everything nit to worfy and they makibg sure they can safely send me my money then they say they found multipke accounts created with different names same address we my dad has an accoubt and ygdy said no more acconts from now on or u could possibly lowe any winnings then they ask for swift code to send tge funds to me only ubtill i chated with the last support agents who said there working on sending me my deposits not my winnings because i violated terms. It was my own account verified my banking deposited everything legit and now this

Dear braddarnel, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Do I understand correctly that your father also has an account in this casino? Are you living in the same household or using the same IP address?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

My deposit is only $150

Yes i did verify my account 100% my bank my money... my father haD signed up his account and tried online casinos played the free bonus for signing up and .. since he is not a gambler ...has never logged in again or deposited any money. And we were breifly at the same address for a few months but not at the time that i had won. Im not sure what i should do now any suggestions ?

I hope you can resolve this for me this is the second time tgat ive been screwed over from a casino and im not happy

Please specify the following:

• The date you created an account in King Billy Casino
• The date your father created an account in King Billy Casino and if his account is verified
• The last time your father accessed his account
• Did you and your father activate the same bonuses?
• Did you and your father use the same device to access the casino?