Dear Casino Guru Team,
The player's account was closed due to the detection of duplicate accounts, resulting in the confiscation of their winnings. A refund task for their deposits is in progress.
According to our Terms & Conditions (section 10.2.2), only one account per residence, IP address, and PC is allowed and violation of this rule can lead to account suspension, deletion, voided bets, and forfeited winnings and bonuses.
In Mr. Darnel's case, two accounts listed the same address and phone number. Therefore, based on the duplicate account rule, the player's winnings were confiscated. All deposits are to be refunded, and both accounts are closed.
If Mr. Gary Darnel returns, his deposits will also be refunded
Thank you,
The King Billy Team
Dear Casino Guru Team,
The player's account was closed due to the detection of duplicate accounts, resulting in the confiscation of their winnings. A refund task for their deposits is in progress.
According to our Terms & Conditions (section 10.2.2), only one account per residence, IP address, and PC is allowed and violation of this rule can lead to account suspension, deletion, voided bets, and forfeited winnings and bonuses.
In Mr. Darnel's case, two accounts listed the same address and phone number. Therefore, based on the duplicate account rule, the player's winnings were confiscated. All deposits are to be refunded, and both accounts are closed.
If Mr. Gary Darnel returns, his deposits will also be refunded
Thank you,
The King Billy Team