Bet365 Casino GR - Player's New Account Has Been Closed.

I just opened my account and they immediately closed it without any reason or explanation. I didn't do anything wrong, and they won't even tell me why.

Hello 9mgbxs6vzx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise how fast after registering got your account blocked? Did you deposit any amount of money into the casino? When was the last time you spoke to the casino and what was it about?

Please note that unless you had any balance on your casino account, they had the right to close it without any explanation given.

Looking forward to your answer.

Regards,

Nick

Dear 9mgbxs6vzx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

N

€20 balance closed immediately after I opened it and made the deposit the casino then told me that my account is under a standard check and then they completely restricted it

Hello 9mgbxs6vzx,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear 9mgbxs6vzx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.