Димитър, a player from Bulgaria, is complaining that his winnings in the casino weren’t as big as he would have expected from fair poker sessions.
bet365 Casino - Player expressed distrust in fairness of poker software.
Amount: €1,000
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hello!
I would like to introduce you to the observations I have made over time at the poker tables at bet365.
My impressions were initially positive.
However, after playing longer on the software, I started to get the impression that in many cases the weaker hand was winning.
We are not talking here about 4 out of 10 cases, but rather 7 out of 10. This made me more vigilant.
I started to make small statistics of show downs won against me with weaker hands. We are talking about 3: 1 and 4: 1 situations where I am in the lead. The statistics turned out to be terrible.
In the end, I thought that the odds that play out on bet365 tend to be inconsequential. So ... now I close my account there.
I do not give this information to you to say Aha, another hat, but to think 2 or even 3 times before opening an account with the software.
In my eyes and based on the notes I made, extremely incredible events are happening here.
The software (at least in my opinion) moves the money from the table from left to right then backwards, generating "non-typical" action tables for 6-player tables, thus bet365 winning from the so-called. Rake!
When I asked for an explanation from the support and put them with my observations, guess ?!
Still waiting for an answer !!! From these dudes we know, not bone!
I do not recommend investing money at bet365 poker tables, but your decision is yours.
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4 years ago
Hello Димитър.
Thank you very much for submitting your complaint through our website. We absolutely appreciate that you shared your experience with the Casino Guru team. Bet365 is a huge licensed company with official game providers and perfect reputation worldwide. Do you have any relevant evidence which convinced you that the poker software may be altered? Do you have any statistics of your gameplay?
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4 years ago
Dear Димитър,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hello!
About your argument for bet365 being
'a huge licensed company with official game providers and a perfect reputation around the world',
I just want to remind you that Volkswagen AG is a far more significant and profitable company than the hot bet365 and after a thorough investigation of serious analysts (which I thought you did at the beginning) it was revealed that VAG is cheating on all its customers, investors and even whole governments with low burn rates.
Do you remember?!
Now, as far as bet365, I can assure you that if you had made a real check on my account, which I indicated when you registered with you and you followed the history of the hands I saw and played, you would have been convinced of what I said .
I REALLY requested bet365 VPIP stats support and a complete game play analysis of the account at all, but from there they sent me with incredible excuses!
What is this honest provider telling you?
I do not think!
You just, most likely, are paid by the 'entertainment' distributor in question to divert attention, but not to investigate.
I have been reporting since I have found an irregularity!
You decide how to approach it
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4 years ago
Hello Димитър.
We agree with you, every company can cheat their customers (size is not important). We wanted to express that, so far, we have a very good experience with this website and if your statement can be proved it can be a huge issue. That is the reason why we require some of your statistics which convinced you that their poker software may be altered. Please, could you provide us with all the statistics you have mentioned?
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4 years ago
Translation
You may not have read my first email carefully!
From there, they refuse to provide me with all the gameplay statistics of my account!
How can I present it to you in this case?
What I'm telling you is that from the observations I made on quite a few hands played (statistics on the number of hands played also did not provide me), I noticed that in a show-down, the hand that usually (and not possibly) wins the beginning is statistically detrimental.
That is, to understand better:
In the AK vs At situation, a 3: 1 statistical expectation ratio at Showdown wins At.
Or:
AA vs JJ at a statistic ratio of 4.5: 1, showdown wins JJ.
These are striking examples, as I am not talking about one-off events, but about TREND!
If we could get to the statistics in question, which they don't give, those people would have exposed themselves!
Look, there's something wrong there!
You speak with positivity when you mention bet365, but I urge you to be restrained in this regard.
For me, these people cheat and ugly.
Get used to the thought. And if you have money for their software, you better download it while you still have some of it.
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4 years ago
Hello Димитър.
You have mentioned statistics in your first message: ''I started to make small statistics of show downs won against me with weaker hands. We are talking about 3: 1 and 4: 1 situations where I am in the lead. The statistics turned out to be terrible. '' .
Please, be aware that if your statement would be correct, it is still an issue of game provider and not the Bet365 Casino, since they cannot alter the games from their game providers. However, if you haven't experienced any technical difficulties (same cards in one game etc.) then there is no reason to think that it is altered in any way. It may be also just an absence of luck. We recommend you to read our article, link below.
https://casino.guru/learn-about-games-of-chance-rtp-variance
But, to continue with the resolution, we need proofs because we have to be objective and stick with a presumption of innocence. Димитър, we are sorry but if you don't have any relevant data then we are forced to reject your case. Is there anything you can provide?
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4 years ago
Translation
To tell you the truth, I didn't expect anything more from you.
In my e-mails, I refer you to stylistic inconsistencies with the real expectations of events.
You want to believe that the distribution of variations reverses the Gauss curve back !!
I'm sorry, but you're a waste of time.
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