The player from Brazil allowed someone else to use his account, resulting in the account being blocked. Since this is strictly against the rules and the player had no balance on his account, we rejected the complaint.
Bet365 Casino - Player’s account was blocked.
Amount: ??
Bet365 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
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10 months ago
Translation
Hello good afternoon to Casino Guru, the problem under discussion is that my account was closed and I no longer have access, I contacted bet365 support to try to recover my account, but they don't want to talk, I explained the whole situation that there was more my last contact with them the service closed the chat in my face, so I think it's disrespectful what they did to me without even giving me a chance and I'll tell you what, a guy happened on the internet who has a channel and social network on Instagram , he said that there was a way to earn some money by me creating an account at bet365 depositing a certain amount that he would need for him to earn that money for me, but I didn't know that the procedure he would use would be against the Casino rules, so I passed the login for him and he did the procedure and he actually gave me a part of the winnings but soon after my profile was blocked and right now I really need access to my account to place football bets and I think as I don't have it blame for what happened, I believe that the casino guru was able to help me with this and remembering that I don't have any amount to recover from the bookmaker, I don't have money locked in it, I just wanted access to my account back, I appreciate it if you can help me with this situation , any other questions I am available here to clarify, repeating it was not my fault, I just wanted to access me back
Automatic translation:
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10 months ago
Dear jarlesplay4,
Thank you very much for submitting this complaint. I’m sorry about your problem.
Please understand that you should never share your casino account with another person. As you correctly stated, sharing your casino account with another person is a violation of the casino's rules and can result in account closure. You should always be the only person who can access your account.
Moreover, the casino is entitled to block any user’s account as long as there is no balance in the account left. For the future, I recommend you choose some other gambling platform where you will abide by the rules right from the start.
If you want to know more about the best practices for playing in online casinos, please check out our Fair Gambling Codex. https://casino.guru/fair-gambling-codex-for-players
Unfortunately, since the casino has the right to block accounts with no remaining balance, we are unable to assist you in this matter. If you have any other questions or concerns, please feel free to reach out.
Best regards
Veronika
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10 months ago
Translation
Wow, I'm very upset that I'm not getting my account back, I thought that something would be resolved about it, that there would be something to be done about it, this is very embarrassing, but I never imagined that I would lose access to my account.
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10 months ago
I'm sorry but as I mentioned before, the casino may decide who they will provide their services to. Once you breach their Terms and Conditions, they are entitled to block your account for an indefinite period of time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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