HomeComplaintsbet365 Casino - Player is requesting a deposit refund.

bet365 Casino - Player is requesting a deposit refund.

Amount: £1,000

bet365 Casino
Safety Index:High
Submitted: 09 May 2023 | Case closed : 25 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the UK is requesting a refund because he wasn't prevented to open a new account. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

Good evening,


I’m writing to explain how I shouldn’t have been able to reopen an account with 365 while I was signed up to GAMSTOP. I’m a gambling addict ever since 2017 , I won big, and struggled ever since. I signed up to Gamstop over 4 years ago now and it’s been very reliable for me, only until recently when I was allowed to open a 365 account and deposit £1000 within a few hours , I’d like to request a responsible gambling refund for these deposits, KYC checks should of spotted this when I was signing up, regardless of the surname change Skybet/William hill never let me sign up. The card I’ve been using to deposit with is under my old surname still "Kieran ***** " and at first my deposits were only £25 for a few weeks, then within a few hours the other day it was £195/£300/£300. I know I’ve it’s my responsibility not to try and sign up in the first place, but that’s why the blocks are there, because I can’t help myself. I hope to hear back from you soon.


Kind regards

Edited by a Casino Guru admin
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1 year ago

Dear kierangomez1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your difficult situation.

Could you please forward your Gamstop registration? My email address is tomas@casino.guru

Did the casino give you a reason for their decision about your refund? Could you please forward it as well?

Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear kierangomez1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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