HomeComplaintsbet365 Casino - Player’s experiencing problems due to deposit sent from 3rd party payment method.

bet365 Casino - Player’s experiencing problems due to deposit sent from 3rd party payment method.

Amount: €76

bet365 Casino
Safety Index:Very high
Submitted: 04 Mar 2022 | Case closed : 18 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Montenegro made a deposit using their sisters’s credit card. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I paid with my sister's card to the account and when I wanted to withdraw money they blocked me and said that I could not withdraw money because my ID was put on verification of the account and that my sister had to respond by email, two days passed and nothing happened responded and she sent that she gave me permission to do so

Automatic translation:
Public
Public
2 years ago

Dear Canee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs, and this is what I found: 

"1.3 For payment methods that require a specific account holder, you should only deposit funds into your gambling account from a source where you are the named account holder. In such cases where bet365 identify that the named account holder differs from that which bet365 hold, we reserve the right to treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void)."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds with a joint card/bank account, but it seems this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,  

Kristina

Public
Public
2 years ago

Dear Canee,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news