HomeComplaintsbet365 Casino - Player’s account is blocked.

bet365 Casino - Player’s account is blocked.

Amount: 84.1 лв

bet365 Casino
Safety Index:Very high
Submitted: 24 Nov 2019 | Case closed : 16 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Веселин, player from Bulgaria can’t access his account anymore.

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Public
5 years ago
Translation

I was blocked from my account ...

Automatic translation:
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Public
5 years ago

Thank you for submitting your complaint through our website. We are very sorry to hear about your troubles. Could you please provide us with more information? Did you have any money left on your account? Have you contacted the casino and asked them why your account was restricted?

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Public
5 years ago

Dear Веселин,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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