The player from British Columbia had their account closed due to accidental autofill of incorrect information and is unable to withdraw funds despite offering to provide ID and passport for verification.
bet365 Casino - Player's account has been closed.
Amount: Can$1,450
bet365 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 46m 27s
Case summary
4 hours ago
Public
Public
16 hours ago
Closed my account because I accidently autofilled wrong information. I said I would provide ID and Passport to prove but they didn't let me
Public
Public
4 hours ago
Hello cxpt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you register into the casino?
- Which details are incorrect and in what way?
- Did you have any real money balance on your casino account?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
