The player from British Columbia had their account closed due to an accidental autofill of incorrect information and was unable to withdraw funds despite having offered to provide ID and passport for verification. The Complaints Team attempted to mediate the issue but found that the casino, Bet365, had a history of ignoring complaints, leading to multiple cases being closed under a 'No Reaction Policy.' Consequently, the complaint was marked as unresolved, and it was recommended to avoid Bet365 Casino due to their lack of cooperation.
bet365 Casino - Player's account has been closed.
Black points: 128
Amount: Can$1,450
bet365 Casino
Safety Index:Very highSafety Index
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9.8
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Closed my account because I accidently autofilled wrong information. I said I would provide ID and Passport to prove but they didn't let me
Public
Public
2 weeks ago
Hello cxpt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you register into the casino?
- Which details are incorrect and in what way?
- Did you have any real money balance on your casino account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 weeks ago
Dear cxpt,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Bet365 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet365 Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
