Bet365 Casino IT - Player’s struggling to receive a refund.

I hadn't played on my gaming account for quite some time, so I decided to transfer 400 euros to play. Yet, the casino suspended my gaming account and claimed that they hadn't received the money. I asked for explanations via email, but their responses were copy-pasted and they requested my information nonsensically.

Please help me deal with these scoundrels.

Dear csolomon21072003,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been successfully verified in the past? When was the last time you succeeded in accessing your account previously?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear csolomon21072003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.