Home Complaints Bet365 Casino GR - The player struggles to withdraw her balance.

Bet365 Casino GR - The player struggles to withdraw her balance.

Amount: €700

Bet365 Casino GR
Good reputation
Submitted: 18 Jan 2023 | Resolved : 24 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player struggles to withdraw her balance due ongoing verification. The complaint was resolved as the player got verified and received his money.

Public
3 weeks ago
Translation

Good Evening,

I registered, sent the necessary documents and proceeded to deposit €700.

Then they informed me that I used to have an account and it had been blocked.

I registered normally with my registration details and they left me, I didn't remember that I had an account before.

After what they told me I wanted to withdraw the amount back.

I was told that it cannot be done as the identification must be completed first

and then take off.

The problem is that they blocked me, I don't have access to the account and I can't withdraw the amount I deposited.


Automatic translation:
Public
2 weeks ago

Hello Quarius123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that you can also send your documents via e-mail in order to finish the verification. However, if you did use your old account for deposits/withdrawals/bonuses, the casino might block your access as it is against the terms and conditions to have multiple accounts.

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago
Translation

Good evening, all this happened yesterday.

They told me to wait for the documents to be approved.The documents are approved for an account I don't have access to as I enter my details to sign in and it says the account doesn't exist.


Automatic translation:
Public
2 weeks ago
Translation

Good evening, the incident has been resolved.

Automatic translation:
Public
2 weeks ago

Thank you Quarius123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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