The player from Greece had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
bet365 Casino - Player’s account has been blocked.
Amount: ??
bet365 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello Kristina
Due to the nature of your business, the decision has been made to close your account immediately.
Any unsettled bets will remain open in your account and will be settled normally.
You can withdraw the existing balance in your account in the usual way.
suddenly they sent me this without any explanation and while I was sending e-mail I did not get any answer as in the live chat
Automatic translation:
Public
Public
2 years ago
Dear Kristina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good morning, they do not explain to me the reason for mercy. I still do not know, they probably do not have anything to say
Automatic translation:
Public
Public
2 years ago
Could you please advise if there are any funds being held by the casino? Thank you.
