HomeComplaintsBet365 Casino GR - Player’s struggling to withdraw his winnings.

Bet365 Casino GR - Player’s struggling to withdraw his winnings.

Amount: €300

Bet365 Casino GR
Safety Index:Very high
Submitted: 06 Nov 2022 | Case closed : 07 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece could not withdraw his winnings, so it seems he lost them. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

WHILE I HAD WON AN AMOUNT OF AROUND 340 EUROS, I MADE A WITHDRAWAL AND THEY WON'T GIVE IT TO ME THEY FORCED ME TO PLAY AND THEY EAT THEM WITHOUT COMBINATION

Automatic translation:
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1 year ago

Dear smmapanos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Do I understand correctly that you have lost all your winnings in the meantime?

Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear smmapanos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

do me a favor guru because i know you are advertising all casino . where you see my name in all the casinos block me and the whole world is all rigged these casinos every player has an id and the machines all know what we win what we lose and they work for us they all play with our disease only so I'll be fine any site they see my name blockaroun me pleasant guru only etsii will you help me their money I give it away

Edited by a Casino Guru admin
Automatic translation:
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1 year ago

smmapanos, first of all, we have no option to block anyone in any casino. A player is the only person who can ask for this.

Furthermore, we explained to you in your other complaints, that casinos (especially licensed and regulated casinos) are not able to influence the results of games and your bets.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

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1 year ago

Dear smmapanos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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