The player from Greece could not withdraw his winnings, so it seems he lost them. The complaint was rejected because the player didn't respond to our messages and questions.
bet365 Casino GR - Player’s struggling to withdraw his winnings.
Amount: €300
bet365 Casino GR
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
WHILE I HAD WON AN AMOUNT OF AROUND 340 EUROS, I MADE A WITHDRAWAL AND THEY WON'T GIVE IT TO ME THEY FORCED ME TO PLAY AND THEY EAT THEM WITHOUT COMBINATION
Automatic translation:
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2 years ago
Dear smmapanos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that you have lost all your winnings in the meantime?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear smmapanos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
do me a favor guru because i know you are advertising all casino . where you see my name in all the casinos block me and the whole world is all rigged these casinos every player has an id and the machines all know what we win what we lose and they work for us they all play with our disease only so I'll be fine any site they see my name blockaroun me pleasant guru only etsii will you help me their money I give it away
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
smmapanos, first of all, we have no option to block anyone in any casino. A player is the only person who can ask for this.
Furthermore, we explained to you in your other complaints, that casinos (especially licensed and regulated casinos) are not able to influence the results of games and your bets.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
