Rabona Casino EE Review

The player from Brazil had requested a withdrawal from Rabona Casino, but after a delay, he had been asked for verification documents. Despite providing these, his account had been blocked without explanation, preventing access to the withdrawn funds. The player had stated that the winnings were from sports betting. As Casino.Guru focuses on online casino complaints, and we are unable to assist with issues related to sports betting we were forced to close the complaint, and recommended further resources to the player via email.

The player from Spain had had trouble withdrawing his 9200€ winnings due to the daily maximum limit set by the casino. His three 500€ withdrawal requests, made a week prior, hadn't been processed. The casino’s customer service hadn't been helpful and had alleged issues with the payment system. The player had communicated his frustration about the delay and the casino's failure to abide by their own terms and conditions. After the player's consistent communication with the casino and the Complaints Team's intervention, the casino had eventually processed all the pending withdrawals. The player had confirmed receipt of his winnings, and the complaint had subsequently been closed as resolved.

The player from Portugal had won on slots but had been going through an ongoing identity verification process before she was allowed to withdraw the 5000€ winnings. All submitted documents had been accepted but the status remained pending and support gave no clear timeframe for completion. The player had managed to withdraw 1000€ in two transactions but the casino cancelled the remaining pending withdrawals without her authorization, which led to a delay in the process. Despite our intervention, the player ended up playing her remaining balance. As a result, we had to close the complaint due to limited recourse available.

The player from Germany, who was struggling with gambling addiction, had repeatedly requested the closure of his casino account due to excessive play. Despite his efforts, the account had been briefly closed but was quickly reopened, leading to substantial financial losses. The player insisted that his requests to close the account were clear indications of his gambling problem. However, the Complaints Team had clarified that mentioning gambling addiction directly was crucial for such requests. In the absence of this, the casino was not obligated to close the player's account. The Team had advised the player to contact the casino's licensing authorities and closed the complaint due to the absence of a properly requested self-exclusion.

The player from Greece had requested two withdrawals totaling 950 euros and subsequently found her account had been closed. She had objected to the request of providing a complete transaction history, viewing it as a violation of her privacy. After she sent the necessary documents to the casino for verification, they were rejected without a clear explanation. The casino had required an unedited transaction history and proof of address. Despite initial confusion over whether certain transactions could be hidden, the casino had clarified they needed the full, unedited transaction history. The player had agreed to provide this, but then found her account closed again. The casino had cited a third-party funding issue, which the player disputed. We confirmed that the casino had acted within its terms and conditions when confiscating the player's winnings due to a violation of their rules. The casino had returned the player's last deposit. The complaint was rejected as the casino had operated within its terms and conditions.

The player from Greece had an issue with account closure at Rabona Casino. After he had created a new account and earned €1,860, it was closed due to being identified as a duplicate account. Despite his explanation that only one account was active, the casino had refused to release the winnings. The player maintained that he had closed his first account due to dissatisfaction with the casino and not because of gambling issues. His second account was created with the same personal details but a different email and phone number. The casino contended that the creation of a second account violated their terms and conditions, particularly since the first account had been closed due to responsible gambling issues. After we had reviewed the evidence provided by the casino, we concluded that the player was not entitled to receive his winnings, and the case was closed.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Chile had been trying, unsuccessfully, to withdraw 100,000 CLP from RABONA platform for over six days. All withdrawal requests had been rejected without a clear explanation and despite numerous attempts, the player hadn't received satisfactory support or responses. The player's account was not verified at the time of the complaint. The casino responded stating that the account needed verification before withdrawal could be processed. The player's account was under review for verification at that time. No further updates were provided by the player, and the complaint was eventually rejected due to lack of response.

The player from Italy had two pending withdrawals with Rabona Casino dating back to early February, totaling 1,000 euros. Despite being told that withdrawals required 3-5 business days, the funds had not been received. During the complaint process, the casino had requested additional documents for verification. However, the player's account was eventually closed by the casino due to a violation of their terms and conditions, specifically related to the usage of the same payment method across multiple accounts. The player admitted that his card had been temporarily used for his sister's account. As a result, the complaint was rejected due to the player's violation of the casino's rules regarding payment methods.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Chile had difficulty withdrawing his winnings of 300,000 CLP, which he had won using a loyalty bonus. Despite adhering to the terms and conditions, his withdrawal was cancelled and the issue remained unresolved. After a series of communications, the casino acknowledged a misunderstanding from their support team and credited the player with another loyalty bonus of 60,000 CLP as a gesture of goodwill. However, the player did not find this resolution satisfactory and expressed his intent to pursue the matter legally. As a result, we classified the complaint as 'Rejected' since the player chose not to accept the casino's offer and decided to close his account.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Brazil was unable to access and withdraw his winnings from the account. He had communicated with the casino's customer service numerous times, but the issue remained unresolved. The player also mentioned having had problems with the document verification process, as he had already submitted multiple documents but the casino was not accepting any more. Despite the Complaints Team's attempts to understand the situation better and extend the complaint's duration, the player did not respond, leading to the complaint being rejected.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Italy had unintentionally opened two accounts with the same address at a casino, unaware of potential issues. Upon winning and trying to withdraw funds, he had encountered difficulties, and several days had passed. The player's father had initially opened an account using his card for deposits. The player had then opened a second account, also using the same card for deposits. Both accounts had been accessed from the same device and neither had undergone verification. We had clarified the situation and explained that due to these circumstances, it had been impossible for the casino to distinguish that two different individuals were accessing these accounts. As a result, we had to reject the player's complaint as unjustified.

The player from Peru had been promised a payout of his funds in Rabona Casino after his account had been closed. He had claimed to have played sports bets without using any bonuses. After reviewing the case, we concluded that we couldn't assist due to the player's focus on sports betting, which was outside our remit. We had recommended other websites that might have been more suitable for his complaint.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Italy had his account abruptly closed and flagged as a duplicate. The player demanded the return of the €15,300 left on the closed account. The player confirmed that his credit card and ID had been verified and no one else from his household or IP address had created an account at the casino. His winnings had been accumulated without bonuses from sports betting. We had informed him that our forum only dealt with complaints regarding online casinos and not sports betting. Despite this, we had offered to contact the casino on his behalf to gather more information but had to reject the complaint due to the nature of the issue.

The player from Brazil had difficulty withdrawing his winnings from the casino. After a delay of 20 days, the casino requested verification. Following three days of verification, the casino blocked the player's account. The player primarily focused on live bets, pre-game bets, and casino games. Despite our attempts to communicate with the player for further information, he did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite extending the complaint's resolution time by 7 days, the player did not respond to our messages, which led us to reject the complaint due to lack of cooperation.

The player from Venezuela deposited 1400 Euros and won approximately 1500 Euros through sports betting. Attempting to withdraw these funds led to repeated document requests including virtual wallet transaction history, and a failed Skype verification call despite the player's compliance. Subsequently, their account was closed without resolution. The complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany had their account shut down after making a large profit, which they estimate at approximately €7600. We were forced to reject the complaint since the issue was sports-betting related.

The player from Germany has had difficulties withdrawing winnings despite having a verified account. The casino had been delaying payments and have recently closed the player's account, resulting in inaccessible funds that the player had intended to withdraw. The casino has blamed the delay on the bank but the player has confirmed this is not the issue. The complaint was rejected as the player's account got blocked and played sports betting only.

The player from Slovenia had their account closed with Rabona due to a lack of document verification, despite these documents never being requested during the player's 500 days of activity. The casino claimed to inform the player through a message in the account, which the player missed. The player has been requesting to verify their documents and withdraw their funds of 400 EUR. After the complated verification casino has learnt that the player participated in a collusion. Therefore, complaint has been rejected.

The player from Germany requested self-exclusion due to gambling issues but the casino didn't act until after a month. In the meantime, deposit losses amounted to €7200 which the player seeks a refund for. After further investigation, We ended up rejecting the complaint.

The player from Germany asked the casino to close his account but the request was ignored. Despite this request, the player deposited another €950 and lost €690. The player wishes to block the account to avoid further financial trouble.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has faced account closure at Rabona Casino after attempting to verify her account and has three active pending withdrawals. The casino also withholds the player's winnings. We closed the complaint as the issue is related to sports-betting.

The player from Germany is requesting a refund of his deposits and his account to be blocked due to his current gambling problems. After investigating the circumstances of the case we concluded the request for a refund to be unjustified.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings have not been received yet. After receiving details from the casino, we asked the player to provide us with an explanation and clarification of the situation. The complaint was rejected because the player did not respond to our messages and questions.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Brazil requested two withdrawals less than two weeks prior to submitting this complaint. They have not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy has been blocked. The casino claims he didn't pass the verification. The player later confirmed he deposited many times with someone else's payment method, therefore, we were forced to close this complaint.

The player from Brazil has requested a withdrawal six days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player breached the casino's T&Cs by involving in fraudulent activities with another account registered at the casino.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Brazil has requested a withdrawal but the payment has not been processed. Apart from reasonable grounds to believe there was fraudulent activity involving the complainant's account and another account registered at the casino, he refused to provide us with the requested documents, data, and other necessary information to investigate and consider the complaint on our side sufficiently. Therefore, we decided to reject the complaint.

The player from Germany is complaining about the lengthy and unclear verification process. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Brazil had his account blocked without further explanation. The casino responded to the complaint and stated that the account had been frozen due to the incorrect entry of a password. They further explained that the issue had now been resolved and that the player should be able to use their account without hindrance. The player was asked to confirm this but became unresponsive. It seems that the issue was resolved but without any confirmation from the player, the complaint was eventually rejected.

The player from Hungary is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal a few days ago, but it’s been pending since probably due to ongoing verification. The player later confirmed that she received her winnings, therefore we marked the complaint as resolved.

The player from Germany deposited funds into their casino account but the amount was not credited to their balance. All missing funds were credited to the player's account 2 months later. The reason for the delay is unknown. After the player's confirmation, the complaint was closed as 'Resolved'.