The player from Switzerland is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Rabona Casino - Player’s struggling to receive his winnings.
Amount: €14,000
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
a casino with a financial service that changes rules to fsvore them at all times. to irritate the players let them play and never make them withdraw. my level was legend on the day that withdrawn 2500 I year lowered the level I could only withdraw 1500 a clear day and always on Friday several times already. in the end you play more than 40,000 euros and when you want to take excuses and gaps to fsar lose madness. now i am a player and not being able to withdraw 2500 per day in the end i lost all 14000 euros. it is not a reliable casino and the finances do not respect the players. or closed the account. I had been astutely not closed the first time but now closed not to advertise this casino does not pay properly if you win.
Automatic translation:
Public
Public
3 years ago
Dear TRIPOLINO,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal limits have been changed? Are there any funds being held by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
