Rabona Casino Review

The player from Italy had been attempting to complete a withdrawal from Rabona for about 11 days, but each attempt was canceled after a few days. Despite having contacted the casino multiple times, the responses indicated ongoing issues with providers, and alternative withdrawal methods also resulted in reversals. The player's account was verified, and he had successfully withdrawn in the past, but the current withdrawal remained pending. The complaint was closed due to the player's lack of response to follow-up inquiries from the Complaints Team.

The player from Portugal had not received two withdrawal amounts of €100 and €140 made on 18.10.2024 and 19.10.2024, despite having a verified account and no issues with previous withdrawals. The issue was resolved as the player confirmed that the amounts had now been received in his account. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated the need for patience regarding the withdrawal processing time and had requested updates from the player. However, due to a lack of response from the player, the investigation could not proceed, leading to the rejection of the complaint.

A player at Rabona Casino complained that their €20 withdrawal was canceled, and their account was closed without explanation. After contacting customer support, they were told that their account failed verification due to collusion with other players and had their winnings deducted. The player disputed these claims, stating they were never asked for documents in the past and felt the casino's actions were unfair. The issue remains unresolved.

The player from Italy reported that after opening an account and completing the verification process, his account was closed without explanation shortly after a withdrawal attempt. He initially encountered issues with the payment method and had not received any updates or responses from the casino. The casino later clarified that his account was closed due to the use of unfair betting patterns, and his pending withdrawal of 475 euros was processed. The complaint was ultimately rejected due to a lack of response from the player, which prevented further investigation.

The player from Germany faced delays with the payout from Rabona casino. The Complaints Team attempted to gather more information regarding the withdrawal request and the player's KYC verification status but received no response. Due to the lack of communication, the investigation could not proceed, resulting in the rejection of the complaint.

The player from Germany's account at Rabona Casino was closed after winning €6000, with the casino suspecting collusion due to transactions with a family member. Despite providing proof of moving out and making multiple attempts to communicate, the casino did not respond to her concerns. The Complaints Team had reached out to the casino for clarification on the account closure and requested a resolution, emphasizing the lack of evidence for collusion. Ultimately, the complaint was marked as 'unresolved' due to the casino's non-cooperation, which may have affected its rating.

The player from Portugal faced issues after requesting self-exclusion from Rabona casino, which failed to act on her requests until she insisted on account closure on 09/09/2024. Despite her efforts to close the account, they continued to encourage her to play. She then demanded a refund of all amounts deposited from 08/25 to 09/09. The Complaints Team resolved the issue by acknowledging the failure of the casino to honor her self-exclusion request, which led to the approval of her refund request for the specified deposits.

The player from Slovenia expressed dissatisfaction with the casino's handling of their account closure request related to gambling addiction. Despite having requested closure on June 26, the casino did not assist until the player lost their balance and was instead offered incentives to gamble more, which led to significant losses. They requested a review of their case, a refund of additional deposits, and assistance with self-exclusion from all online casinos. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.

The player from Portugal had not received a 400€ withdrawal made on the 18th and had repeatedly contacted the casino for updates, only to be told that the payment was delayed. The issue was resolved as the casino paid the player, confirming that the withdrawal of his winnings had been completed. We marked the complaint as 'resolved' in our system.

The player from Greece had not received their 500 euros withdrawal from Rabona since requesting it on September 11, and a second withdrawal made on September 18 also remained pending. Despite repeated inquiries, the only responses received were apologies for the delay. The issue was resolved, and it was confirmed that the payout had been received. The complaint was marked as 'resolved' in our system.

The player from Peru has her account closed by Rabona due to an 'administrative decision' after not completing verification within the 30-day period they set. She requests an extension because obtaining a bank statement can take up to 55 days in her country, but the casino refuses to accommodate her.

The player from Spain encountered a technical issue with the Magic Mirror Deluxe II game where his accumulated winnings of around 500€ disappeared after a game malfunction. Despite multiple contacts and providing detailed information, the casino had not resolved the issue after three weeks. The Complaints Team concluded that the casino's resolution of returning the player's balance to its pre-incident amount was appropriate, as the remaining bonus spins were deemed hypothetical with no guaranteed outcome. The complaint was then closed.

The player from Germany faced a verification issue with Rabona, which hindered his ability to withdraw funds. After depositing €98 and successfully withdrawing part of his winnings, he encountered error code 6321 on his next withdrawal attempt and was repeatedly asked to provide various documents, which were not being accepted. Despite having verified wallets, he was unable to resolve the situation and sought assistance to access his money. The Complaints Team successfully intervened, leading to the completion of his account verification and confirming the withdrawal, thus resolving the player's issue.

The player from Germany experienced increasing delays with their withdrawals from the casino. After communicating his concerns and confirming that he had previously received successful withdrawals, passed KYC verification, and did not use a bonus, the situation improved. The player reported that payments were running regularly again, leading to the case being marked as 'resolved' by the Complaints Team.

The player from Serbia claimed that Rabona had confiscated over 4800 euros from their account. They also reported that the casino had deleted all transaction logs, including their deposits. The player stated that their account had been restricted for over a month, despite having provided the requested documents multiple times. The Complaints Team was unable to investigate further due to the player's lack of response and consequently rejected the complaint.

The player from Austria faced significant issues withdrawing funds from Rabona after fulfilling wagering requirements. Withdrawal requests totaling €1,500 were canceled multiple times without resolution, and after continuous inquiries, he experienced errors logging into his account. Frustrated by unhelpful support that seemed to be stalling, he sought assistance. The issue was resolved when the player received both remaining payments shortly after contacting the Complaints Team. The complaint was marked as 'resolved' in the system.

The player from Germany faced delays in the verification process at Rabona despite having all documents accepted. Although customer service referred her to the finance department for an email update, she received vague assurances without resolution. The issue was resolved when the player's account was finally verified, allowing the case to be closed. We appreciated the player's cooperation throughout the process.

The player from Italy had made two withdrawal requests on Rabona on 21/08 and 24/08, but had yet to receive any funds as of 30/08. Despite having contacted support, he was only given repetitive assurances about processing, which led him to worry about the delay. The issue was resolved when he was credited with both withdrawals on 02/09, confirming that his account did not need verification at the moment. We marked the complaint as 'resolved' in our system.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player later discovered that the casino had confiscated his total winnings of 15,990 INR due to an erroneously credited bonus, which the casino stated violated their terms. Despite the player's argument that only the erroneously credited amount should have been deducted, the Complaints Team concluded that all winnings were deemed erroneous, leading to the rejection of the complaint.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue escalated when the player reported that his account had been closed without reason and all winnings had been forfeited. Despite our attempts to gather more information and extend the response time, the player did not reply to our inquiries. As a result, the complaint was unable to be investigated further and was rejected.

The player from Portugal faced issues with withdrawals, as his funds consistently returned to his gaming account despite providing the correct IBAN. Despite multiple attempts and reaching out through chat, no resolution was provided. The issue was resolved after the player successfully received her withdrawal following a new payment method suggested by the casino's support team. Confirmation of the resolution was acknowledged, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Brazil had a balance of R$20,153 at Rabona Casino and had three pending withdrawal requests of R$1,850 each. Although the casino claimed a processing timeframe of 1 to 3 business days, the player had not received any funds since the first request on 08/15. The Complaints Team intervened, and after multiple communications regarding delayed withdrawals and cancellations, the player ultimately received all payments. The case was resolved successfully, and the player expressed gratitude for the assistance provided.

The player from Brazil had not received his winnings from the casino for 15 days. The issue was resolved as the casino paid the player 16 days late. The Complaints Team confirmed that the complaint was marked as 'resolved' and expressed appreciation for the player's cooperation.

The player from Portugal faced a delay in withdrawing funds from the casino, with their payment being delayed for over two weeks and receiving repetitive excuses. Despite having contacted support via email and chat, they did not receive any response. The issue was resolved after the Complaints Team intervened, leading to the successful transfer of the player's winnings. The player expressed gratitude for the assistance provided by the team.

The player from Brazil had been trying to withdraw winnings of 900. Despite the casino claiming that the payment had been made, she had not received the funds in her account after 20 days, and the casino could not provide proof of payment. After escalating the matter, the casino confirmed that her withdrawal request had been completed, and she had received the payment. The complaint was marked as resolved.

The player from Italy had a pending withdrawal that had not been processed for 6 days. She had reached out through live chat and email but continued to receive responses indicating a delay. After further communication, it was confirmed that her account had been verified, yet the withdrawal remained pending for 10 days. The issue was resolved with the payment being made following the Complaints Team's intervention. The complaint was then marked as 'resolved'.

The player from Italy faced issues with Rabona Casino, where multiple withdrawal attempts, including a 500 euro request, were canceled or left pending since 07/25 despite successful KYC verification. Support cited Visa provider problems and delays due to high withdrawal volume. The complaint was closed as the player failed to respond to requests for additional information, leading to its rejection.

The player from Germany experienced repeated delays and cancellations in his €230 withdrawal attempts from the casino over the past two weeks. Despite assurances from support, the latest withdrawal attempt on 25.07.2024 remained unresolved as of 02.08.2024. The player reported conflicting information from customer service and doubted the validity of their responses. Ultimately, the player received the payment and attributed the resolution to the intervention of the Complaints Team. The complaint was marked as resolved.

The player from Greece faced issues with delayed withdrawals from Rabona despite complying with daily limits. Two of her withdrawals (800€ and 500€) were canceled without justification, and she had three active withdrawal requests from late July totaling 19,000€. Communication with customer service provided only automated replies. The issue was resolved as the player confirmed receiving her money.

The player from Germany had been waiting for over 8 days for a withdrawal to be processed, which usually took 3-5 days. Despite daily promises in chat, the withdrawal had not been completed, and a complaint email had been ignored. The player confirmed his account was verified, and the winnings were from real money. After our intervention, the casino processed the withdrawal, and the player received his money after 10 days. The complaint was marked as resolved.

The player from Austria experienced a sudden limitation on his Rabona account, with a withdrawal request pending for 15 days. Previously, withdrawals had been processed within 5 days, but the player became concerned as he had a total of 3,470.16€ in his account. After multiple communications and document submissions, the player's account verification was completed, allowing him to request withdrawals again. Eventually, the player confirmed that withdrawals via Skrill were functioning, albeit with a maximum limitation of 500€. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Greece requested a withdrawal from Rabona Casino on 15/7, but the withdrawal remained pending with the financial department despite the stated 1-3 day processing time. The player received identical responses from chat support and no real answers via email. We advised the player to wait at least 14 days before submitting a complaint. After no response from the player, the complaint was rejected due to lack of communication.

The player from Italy had deposited using cards not in his name without encountering verification issues. After winning 18,000 euros and attempting to withdraw, the casino closed his account and requested proof of card ownership. He sought either a withdrawal or a refund of his deposits. We found that the player had breached the casino's terms by using third-party payment methods, making it difficult to assist further. The complaint was rejected due to the violation of these rules.

The player from Portugal had made several deposits, but the casino canceled his account when he attempted to withdraw, resulting in a loss of over €150. We reached out to the player for additional information to understand the situation better. Despite extending the response time, the player did not reply. Consequently, the complaint was rejected due to lack of response.

The player from Italy made three withdrawals, but two were rejected despite using the same prepaid card they had used for deposits. After resubmitting the rejected withdrawals, the player awaited the pending withdrawal to be credited. The complaint was marked as resolved after the player decided to cancel the withdrawal and use the funds to play again.

The player from Peru was frustrated with Rabona casino due to delays in the verification process despite following all instructions. After sending the required documents and a photo with his ID, verification timelines kept extending, preventing him from withdrawing his money. The issue was resolved after 20 business days when the casino verified his account and processed the payment. We marked the complaint as resolved.

The player from Spain had three pending withdrawals from the previous week that had not been processed. Support only provided automatic responses without resolving the issue. We advised the player to wait an additional four days to allow the casino two full weeks to process the payment. The player later confirmed receipt of the three pending payments. The complaint was then marked as resolved.

The player from Germany had deposited €500 via VISA on Rabona and won €964.35, withdrawing €500 and leaving €400 to withdraw the next day. However, the €400 disappeared from his account, and support claimed it was withheld due to a bonus issue. He contended that his balance was zero before depositing and sought help to retrieve the €400. The issue was resolved after we contacted the casino, and the €400 was reinstated to the player's account.

The player from Italy made a 10-euro deposit and won 200 euros but faced multiple rejected withdrawal attempts starting June 3rd, followed by repetitive, non-helpful responses from the casino's chat. The withdrawal remained pending despite switching to a bank transfer method on June 9th. The issue was resolved after the player confirmed receiving the bank transfer on the tenth day. We marked the complaint as resolved.

The player from Spain requested account closure due to gambling issues, but the casino did not execute it, leading to a loss of 900 euros in further deposits. The player's account was later closed with 98 euros still remaining in it. We determined that the casino closed the player's account within an acceptable period of up to three business days. Consequently, it was concluded that the player was not entitled to a refund, and the case was rejected.

The player from Germany used a bonus offer at Rabona Casino, which he later discovered had a 24-hour expiration condition. Without realizing this rule, the player logged in the next day and found his balance at 0.00€. The complaint was reviewed, and it was concluded that the 24-hour expiration condition was clearly stated in the promotional email. The player had approximately 15 hours to complete the wagering requirements after activating the bonus. Therefore, the complaint was rejected as the casino's terms were transparent and communicated in advance.

The player from Greece had not received her withdrawal request from the casino made 10 days prior. She communicated with the casino daily, but kept receiving the information that her request was being processed. We had advised her that withdrawals could take up to 14 days to process and asked her to be patient. However, despite extending the timer by 7 days for her response, she did not reply to our messages. As a result, we were unable to further investigate her issue and had to reject the complaint.

The German player had asked Rabona to close his account due to a gambling addiction, but no response had been received. The player had been able to deposit a further 8000 Euros before his account got blocked. Rabona had refused to refund the deposit and hadn't provided GDPR information as requested. We had asked the player to provide the self-exclusion request as evidence, but the player was unable to do so as his email program deleted messages after 4 weeks. Without this essential evidence, we couldn't assist further and provided the player with advice on how to properly request self-exclusion in the future. The complaint was subsequently closed.

The player from Spain experienced a delay in her withdrawal. Despite the casino indicating a 3-business day processing period, her funds were not received. The casino cited a high volume of requests as the reason for the delay, a response which the player found suspicious. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

The player from Italy was experiencing a delay in the processing of his withdrawals. His first withdrawal of €500 had not been executed after over a week, and no additional authentication requests had been made. Despite assurances from the helpdesk, the situation remained unresolved. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the complaint had to be rejected due to lack of response from the player to our messages and questions, which prevented further investigation or provision of potential solutions.

The player from Italy had three pending withdrawals totaling 1335 euros. The first withdrawal had been requested on April 22 and was still not processed. No documents were required in the 'verification' section. The player had contacted the casino several times, but the situation hadn't changed. After our advice to wait for at least 14 days after requesting the withdrawal, the player reported that he had received his money and the issue had been resolved successfully. We had marked the complaint as 'resolved' in our system.

The player from Germany had made a withdrawal of €500, only to discover that his Rabona account had been closed. He had received an email stating that the withdrawal request was under review, leading to uncertainty about the receipt of his money. We had asked for more information to better understand the situation, but the player did not respond. As a result, we couldn't investigate further, which led to the rejection of the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been frustrated with the casino's prolonged verification process and lack of communication. Despite several promises from the casino, the player hadn't received any of the three pending withdrawals. After about 20 days, the casino had started paying the player's withdrawals. The player had confirmed the receipt of some payments and expressed satisfaction, despite the initial delay. The issue had been successfully resolved.

The player from Portugal had reported an unexpected decrease in their casino account balance from €1700.20 to 0, due to a withdrawal that they claimed not to have made. The player had used a 'Bonus Crab' and after fulfilling the wagering requirements, they had been able to withdraw €500, leaving a balance of €1700. However, the remaining balance was deducted by the casino. The casino had explained that due to a technical error, the player had been able to withdraw more than the maximum limit of €100 set for the bonus. Therefore, the casino had deducted the excess amount from the player's balance. After reviewing the case, we had concluded that the casino had acted in accordance with their rules and the deduction was justified. The player had confirmed that they understood the situation and had no further issues. We had therefore marked the complaint as 'resolved'.

The player from Qatar had faced multiple connection errors in baccarat. Although the bets had been placed and deducted from the account, no results were shown. He had contacted the Complaints Team, providing screenshots as evidence. However, the screenshots had failed to show any discrepancies. The player had been unable to provide solid evidence of the connection error and the mistakenly deducted bet. We had explained that the casino's terms and conditions stated they were not liable for losses due to connection errors. As a result, the complaint had been rejected due to insufficient evidence.

The player from Spain had made a withdrawal in January, but was still waiting for the payment. The casino had requested account verification, and despite the player having sent all requested documents, the account had remained unverified. The player had experienced poor communication from the casino's customer service. After the player had provided transaction history from PayPal, the casino successfully verified the account and processed the withdrawal. The player had confirmed receipt of the payment, and the issue had been marked as resolved by the complaints team.

The player from Germany had been waiting on multiple withdrawal requests for 14 days, despite the casino's terms and conditions having stated a 3-day processing time. Customer support had repeatedly informed him of delays. After the player's complaint was forwarded to the Complaints Team, they had invited Rabona Casino's representatives to join the discussion. The casino responded by confirming that the pending withdrawals had been paid. The player confirmed the receipt of his withdrawals, and the issue was marked as resolved by the Complaints Team.

The player from Brazil had requested a withdrawal from Rabona Casino, but after a delay, he had been asked for verification documents. Despite providing these, his account had been blocked without explanation, preventing access to the withdrawn funds. The player had stated that the winnings were from sports betting. As Casino.Guru focuses on online casino complaints, and we are unable to assist with issues related to sports betting we were forced to close the complaint, and recommended further resources to the player via email.

The player from Spain had had trouble withdrawing his 9200€ winnings due to the daily maximum limit set by the casino. His three 500€ withdrawal requests, made a week prior, hadn't been processed. The casino’s customer service hadn't been helpful and had alleged issues with the payment system. The player had communicated his frustration about the delay and the casino's failure to abide by their own terms and conditions. After the player's consistent communication with the casino and the Complaints Team's intervention, the casino had eventually processed all the pending withdrawals. The player had confirmed receipt of his winnings, and the complaint had subsequently been closed as resolved.

The player from Portugal had won on slots but had been going through an ongoing identity verification process before she was allowed to withdraw the 5000€ winnings. All submitted documents had been accepted but the status remained pending and support gave no clear timeframe for completion. The player had managed to withdraw 1000€ in two transactions but the casino cancelled the remaining pending withdrawals without her authorization, which led to a delay in the process. Despite our intervention, the player ended up playing her remaining balance. As a result, we had to close the complaint due to limited recourse available.

The player from Germany, who was struggling with gambling addiction, had repeatedly requested the closure of his casino account due to excessive play. Despite his efforts, the account had been briefly closed but was quickly reopened, leading to substantial financial losses. The player insisted that his requests to close the account were clear indications of his gambling problem. However, the Complaints Team had clarified that mentioning gambling addiction directly was crucial for such requests. In the absence of this, the casino was not obligated to close the player's account. The Team had advised the player to contact the casino's licensing authorities and closed the complaint due to the absence of a properly requested self-exclusion.

The player from Greece had requested two withdrawals totaling 950 euros and subsequently found her account had been closed. She had objected to the request of providing a complete transaction history, viewing it as a violation of her privacy. After she sent the necessary documents to the casino for verification, they were rejected without a clear explanation. The casino had required an unedited transaction history and proof of address. Despite initial confusion over whether certain transactions could be hidden, the casino had clarified they needed the full, unedited transaction history. The player had agreed to provide this, but then found her account closed again. The casino had cited a third-party funding issue, which the player disputed. We confirmed that the casino had acted within its terms and conditions when confiscating the player's winnings due to a violation of their rules. The casino had returned the player's last deposit. The complaint was rejected as the casino had operated within its terms and conditions.

The player from Greece had an issue with account closure at Rabona Casino. After he had created a new account and earned €1,860, it was closed due to being identified as a duplicate account. Despite his explanation that only one account was active, the casino had refused to release the winnings. The player maintained that he had closed his first account due to dissatisfaction with the casino and not because of gambling issues. His second account was created with the same personal details but a different email and phone number. The casino contended that the creation of a second account violated their terms and conditions, particularly since the first account had been closed due to responsible gambling issues. After we had reviewed the evidence provided by the casino, we concluded that the player was not entitled to receive his winnings, and the case was closed.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Chile had been trying, unsuccessfully, to withdraw 100,000 CLP from RABONA platform for over six days. All withdrawal requests had been rejected without a clear explanation and despite numerous attempts, the player hadn't received satisfactory support or responses. The player's account was not verified at the time of the complaint. The casino responded stating that the account needed verification before withdrawal could be processed. The player's account was under review for verification at that time. No further updates were provided by the player, and the complaint was eventually rejected due to lack of response.

The player from Italy had two pending withdrawals with Rabona Casino dating back to early February, totaling 1,000 euros. Despite being told that withdrawals required 3-5 business days, the funds had not been received. During the complaint process, the casino had requested additional documents for verification. However, the player's account was eventually closed by the casino due to a violation of their terms and conditions, specifically related to the usage of the same payment method across multiple accounts. The player admitted that his card had been temporarily used for his sister's account. As a result, the complaint was rejected due to the player's violation of the casino's rules regarding payment methods.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Chile had difficulty withdrawing his winnings of 300,000 CLP, which he had won using a loyalty bonus. Despite adhering to the terms and conditions, his withdrawal was cancelled and the issue remained unresolved. After a series of communications, the casino acknowledged a misunderstanding from their support team and credited the player with another loyalty bonus of 60,000 CLP as a gesture of goodwill. However, the player did not find this resolution satisfactory and expressed his intent to pursue the matter legally. As a result, we classified the complaint as 'Rejected' since the player chose not to accept the casino's offer and decided to close his account.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Brazil was unable to access and withdraw his winnings from the account. He had communicated with the casino's customer service numerous times, but the issue remained unresolved. The player also mentioned having had problems with the document verification process, as he had already submitted multiple documents but the casino was not accepting any more. Despite the Complaints Team's attempts to understand the situation better and extend the complaint's duration, the player did not respond, leading to the complaint being rejected.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Italy had unintentionally opened two accounts with the same address at a casino, unaware of potential issues. Upon winning and trying to withdraw funds, he had encountered difficulties, and several days had passed. The player's father had initially opened an account using his card for deposits. The player had then opened a second account, also using the same card for deposits. Both accounts had been accessed from the same device and neither had undergone verification. We had clarified the situation and explained that due to these circumstances, it had been impossible for the casino to distinguish that two different individuals were accessing these accounts. As a result, we had to reject the player's complaint as unjustified.

The player from Peru had been promised a payout of his funds in Rabona Casino after his account had been closed. He had claimed to have played sports bets without using any bonuses. After reviewing the case, we concluded that we couldn't assist due to the player's focus on sports betting, which was outside our remit. We had recommended other websites that might have been more suitable for his complaint.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Italy had his account abruptly closed and flagged as a duplicate. The player demanded the return of the €15,300 left on the closed account. The player confirmed that his credit card and ID had been verified and no one else from his household or IP address had created an account at the casino. His winnings had been accumulated without bonuses from sports betting. We had informed him that our forum only dealt with complaints regarding online casinos and not sports betting. Despite this, we had offered to contact the casino on his behalf to gather more information but had to reject the complaint due to the nature of the issue.

The player from Brazil had difficulty withdrawing his winnings from the casino. After a delay of 20 days, the casino requested verification. Following three days of verification, the casino blocked the player's account. The player primarily focused on live bets, pre-game bets, and casino games. Despite our attempts to communicate with the player for further information, he did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite extending the complaint's resolution time by 7 days, the player did not respond to our messages, which led us to reject the complaint due to lack of cooperation.

The player from Venezuela deposited 1400 Euros and won approximately 1500 Euros through sports betting. Attempting to withdraw these funds led to repeated document requests including virtual wallet transaction history, and a failed Skype verification call despite the player's compliance. Subsequently, their account was closed without resolution. The complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany had their account shut down after making a large profit, which they estimate at approximately €7600. We were forced to reject the complaint since the issue was sports-betting related.

The player from Germany has had difficulties withdrawing winnings despite having a verified account. The casino had been delaying payments and have recently closed the player's account, resulting in inaccessible funds that the player had intended to withdraw. The casino has blamed the delay on the bank but the player has confirmed this is not the issue. The complaint was rejected as the player's account got blocked and played sports betting only.

The player from Slovenia had their account closed with Rabona due to a lack of document verification, despite these documents never being requested during the player's 500 days of activity. The casino claimed to inform the player through a message in the account, which the player missed. The player has been requesting to verify their documents and withdraw their funds of 400 EUR. After the complated verification casino has learnt that the player participated in a collusion. Therefore, complaint has been rejected.

The player from Germany requested self-exclusion due to gambling issues but the casino didn't act until after a month. In the meantime, deposit losses amounted to €7200 which the player seeks a refund for. After further investigation, We ended up rejecting the complaint.

The player from Germany asked the casino to close his account but the request was ignored. Despite this request, the player deposited another €950 and lost €690. The player wishes to block the account to avoid further financial trouble.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has faced account closure at Rabona Casino after attempting to verify her account and has three active pending withdrawals. The casino also withholds the player's winnings. We closed the complaint as the issue is related to sports-betting.

The player from Germany is requesting a refund of his deposits and his account to be blocked due to his current gambling problems. After investigating the circumstances of the case we concluded the request for a refund to be unjustified.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings have not been received yet. After receiving details from the casino, we asked the player to provide us with an explanation and clarification of the situation. The complaint was rejected because the player did not respond to our messages and questions.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Brazil requested two withdrawals less than two weeks prior to submitting this complaint. They have not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy has been blocked. The casino claims he didn't pass the verification. The player later confirmed he deposited many times with someone else's payment method, therefore, we were forced to close this complaint.

The player from Brazil has requested a withdrawal six days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player breached the casino's T&Cs by involving in fraudulent activities with another account registered at the casino.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Brazil has requested a withdrawal but the payment has not been processed. Apart from reasonable grounds to believe there was fraudulent activity involving the complainant's account and another account registered at the casino, he refused to provide us with the requested documents, data, and other necessary information to investigate and consider the complaint on our side sufficiently. Therefore, we decided to reject the complaint.

The player from Germany is complaining about the lengthy and unclear verification process. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Brazil had his account blocked without further explanation. The casino responded to the complaint and stated that the account had been frozen due to the incorrect entry of a password. They further explained that the issue had now been resolved and that the player should be able to use their account without hindrance. The player was asked to confirm this but became unresponsive. It seems that the issue was resolved but without any confirmation from the player, the complaint was eventually rejected.