The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Rabona Casino - Player’s deposit has never been credited to his account.
Amount: €100
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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2 years ago
Translation
I made a deposit of € 100 on 9/2/22 credited regularly to my bank account but nothing was credited to my gaming account, made several calls but no complete answer and no money.
Automatic translation:
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2 years ago
Dear Loris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Today is a month from the payment, the bank says it has regularly sent the money to the recipient, instead the assistance of the casino after having had several reports to date asking for updates, they had the courage to ask me for the payment screen, too bad I have it. already sent about ten times. Worst casino and worst assistance ever seen in at least 20 years as a player.
Automatic translation:
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2 years ago
Thank you for the updates, Loris. Would you be so kind and forward me the official statement/letter from the bank regarding this situation? Also, please forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru. Thank you in advance.
