The player from Brazil had difficulty withdrawing his winnings from the casino. After a delay of 20 days, the casino requested verification. Following three days of verification, the casino blocked the player's account. The player primarily focused on live bets, pre-game bets, and casino games. Despite our attempts to communicate with the player for further information, he did not respond. Consequently, we were unable to investigate further and had to reject the complaint.
Rabona Casino - Player's withdrawal is restricted and account is banned.
Amount: 3,200 R$
Rabona Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Quite simply, when it comes time to withdraw, the site delays me for almost 20 days, only after that asking for verification. After three days of verification, they abruptly block my account and inform me that I am banned, and that my winnings will be restricted, intending to refund only my last deposit. FRIENDS, isn't it obvious that this is theft?
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1 year ago
Dear Brennoo7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
Do I understand correctly that R$3200 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear Brennoo7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I didn't use bonuses, I placed live bets and pre-game bets.
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1 year ago
Have you received any explanation from the casino regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
