The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.
Rabona Casino - Player's withdrawal is delayed.
Amount: €500
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
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3 months ago
Translation
I have made a withdrawal request and they are telling me lies. They respond with exactly the same messages on live chat. They do not respond to emails at all and my withdrawal request has been processing for 5 days.
Automatic translation:
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3 months ago
Dear latestmusiceverytime,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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3 months ago
Translation
Good day, I made a request for a withdrawal on 13/1 and then on 15/1 I canceled it because the live support did not give me clear information if I made the withdrawal like the deposit because in the withdrawal cancellation tab it showed another method (visa) while I did via (mastercard) and deposit and withdrawal, so I canceled and re-withdrawal and it shows the same thing, I tried to solve it from the chat, nothing, I let it pass, they also tell me that it is in the last stage for the last 2 days. while they tell me that maybe they'll come in today maybe tomorrow, I can't understand what's going on and they didn't answer the support emails.
Automatic translation:
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3 months ago
Translation
the takeover was completed after a bunch of lies and 100 times I entered the chat
Automatic translation:
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3 months ago
Dear latestmusiceverytime,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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