The player from Italy had three pending withdrawals totaling 1335 euros. The first withdrawal had been requested on April 22 and was still not processed. No documents were required in the 'verification' section. The player had contacted the casino several times, but the situation hadn't changed. After our advice to wait for at least 14 days after requesting the withdrawal, the player reported that he had received his money and the issue had been resolved successfully. We had marked the complaint as 'resolved' in our system.
Rabona Casino - Player's withdrawals have been delayed.
Amount: €1,335
Rabona Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello,
I have three pending withdrawals totaling 1335 euros: they are three because the site in question oddly does not allow withdrawals greater than 500 euros
The first withdrawal was requested as far back as April 22 and it still hasn't been processed.
This situation is unacceptable
I've already urged them multiple times through live chat, but the result remains the same: they keep telling me "we will urge the finance department, we apologize" but they continue not to send me the money.
In the "verification" section, no documents are required, so the delay is not due to this. (See attachment)
Please help me recover my money
Thank you
Automatic translation:
Public
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7 months ago
Dear andreanucera,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
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7 months ago
Translation
Greetings,
as you can see from the attachments sent, the "verification" section does not require documents necessary to process the withdrawals.
They didn't ask me for game history.
the withdrawals are approved and I have been waiting for several days.
indeed the first withdrawal was requested on April 22nd, very strange.
Thank you for your kind cooperation
Automatic translation:
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7 months ago
Translation
I received my money. Case solved. You can close the complaint
Thank you
Automatic translation:
Public
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7 months ago
Dear andreanucera,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
