Rabona Casino - Player’s account has been blocked.

I won on a bet but it was not credited to my account. The casino ultimately closed my account claiming irresponsible Gambling. They don't respond to my emails and have blocked my IP address so I cannot access the live chat. I'm appalled this website (Casino Guru) promotes this website in a positive light. There are negative review all across the internet of people having similar experiences to mine, this casino needs to be investigated.

Dear Spies007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Spies007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.