X3000 Casino - Player's withdrawal has been delayed with account closure.

Same problem as on PAF and Speedy. Can't get my withdrawal. Income verification submitted. Page closed so can't log in. No communication. I deposited 5000 which I couldn't play because I had reached the time limit so I was going to withdraw them again and then it stopped!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been unable to access your X3000 Casino account?
• Have all your identity documents been successfully verified, apart from the source of funds?
• Which documents did you provide to the casino as your source of funds?
• Which payment methods did you use to deposit money into this casino?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Oh, it's been a few weeks now.

because I log in with BankID, they haven't asked for any other verification. What I sent in was bank statements for a few months back, and that I accept open banking so that they could access my bank themselves. In addition, I have stated that my money comes from salary and gambling winnings, which also appears on my bank statements. I have deposited 5000 but when I was going to play, I had reached the time limit, so I chose to withdraw the money again, but I haven't received it because of this verification process, which apparently can take up to 6 months for them to approve. Which is completely incomprehensible to me. I just want my money out.

Hello Sbro8787,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please forward me all the communication between you and the casino regarding the verification of your account at [email protected]. Kindly include the documents you sent to the casino as well. Thank you for your cooperation and I'm looking forward to your reply.

I send you a Mail

Dear Sbro8787

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sbro8787,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. However, according to AML of any casino withdrawing money, which were just deposited without wagering them at least once, is vey uncommon. But I do understand that is frustrating. I will contact the casino and try my best to resolve the issue as soon as possible.

Now, I would like to officially invite a representative from X3000 Casino to join this discussion and assist in resolving this complaint.

Dear casino representative, could you kindly provide additional information regarding this case? Additionally, please let us know if the player is able to promptly withdraw her 5000kr.

Thank you in advance for your assistance and for providing this information.