The player from Sweden is unable to withdraw her funds after submitting income verification, as her account is now closed and she cannot log in. She deposited 5000 but could not play due to reaching a time limit and wants to retrieve her money.
X3000 Casino - Player's withdrawal has been delayed with account closure.
Opened
Current status
Waiting for Casino Guru to reply
6d 7h 23m 51s
X3000 Casino
Safety Index:Very highCase summary
Discussion
Public
Public
yesterday
Translation
Same problem as on PAF and Speedy. Can't get my withdrawal. Income verification submitted. Page closed so can't log in. No communication. I deposited 5000 which I couldn't play because I had reached the time limit so I was going to withdraw them again and then it stopped!!
Automatic translation:
Public
Public
19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
19 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- How long have you been unable to access your X3000 Casino account?
- Have all your identity documents been successfully verified, apart from the source of funds?
- Which documents did you provide to the casino as your source of funds?
- Which payment methods did you use to deposit money into this casino?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
