Rich Gringo Casino - Withdrawal of player's winnings has been delayed.

I was given a no deposit bonus so i went to live chat to check all imformation i was told that there was no withdrawl limit once the bonus was wagered only there daily/monthly limits would apply i didnt think this was right so i asked another agent she checked my balance and told me i could withdrawl the whole balance when i tried to withdrawl 500 euro i was left with 50 i then went back to live chat to see why this what was i was told then that the withdrawl limit on the bonus was 10x the bonus amount which was 250 euro so 250x 10 is 2500 euro i was left with 50 and then when i explained that i was just told sorry for the inconvience its caused

I would also like to add that i trusted this casino because i was refered by CROCOSLOTS they vouched for this casino so i dont have much trust in them anymore either

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Dear martinshinea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center