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I was given a no deposit bonus so i went to live chat to check all imformation i was told that there was no withdrawl limit once the bonus was wagered only there daily/monthly limits would apply i didnt think this was right so i asked another agent she checked my balance and told me i could withdrawl the whole balance when i tried to withdrawl 500 euro i was left with 50 i then went back to live chat to see why this what was i was told then that the withdrawl limit on the bonus was 10x the bonus amount which was 250 euro so 250x 10 is 2500 euro i was left with 50 and then when i explained that i was just told sorry for the inconvience its caused

I would also like to add that i trusted this casino because i was refered by CROCOSLOTS they vouched for this casino so i dont have much trust in them anymore either

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Dear martinshinea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear martinshinea,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I

Dear martinshinea,

Thank you for the update. To help us clarify the situation and proceed correctly, could you please confirm the following:

1. Do you have screenshots or chat transcripts showing that the casino support explicitly confirmed there was no maximum withdrawal limit for the no-deposit bonus after wagering?
2. Could you please confirm the exact amount you attempted to withdraw, the date of the request, and what withdrawal status is currently shown in your casino account (e.g. paid / processed / pending)?
3. Have you received any part of the withdrawal to your payment method, or have no funds at all been credited despite the withdrawal being marked as paid?

Once we have this information, we will be able to review the case more accurately and determine the next steps.

Thank you very much for your cooperation.

Karla

Dear martinshinea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru