Aladdins Gold Casino - Player's withdrawal is delayed.

Right been 40 days and still haven’t received my money so by most policy I should be refunded my deposited of £200

your staff at a joke and they constantly kick me off my chats y they aren’t fulfilling thier polices and they are jus so so so rude and yes fully verified

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Dear Mgallagher171986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play at this casino?
• Were your winnings accumulated with or without an active bonus?
• When was the last time the casino contacted you regarding the delay in processing your payment, and what explanation did they provide for this delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi

I have contacted the casino daily and the Same excuse daily

they have now blocked my chat anytime when I chase up

it’s wrong and disrespectful but they fact tha casino websites advertise this as a great sits it’s just full of lies

I am in demand of my full deposit refund as they aren’t paying my winnings

the email address they give is not manned and the staff are so rude in the website this site should be shut down

Hello Mgallagher171986,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for the update the casi o had now blocked me . I am looking for full refund of all my deposits which is £290

Kind regards

Michael

Thank you for keeping me updated. I’m sorry to hear that the casino has blocked your account. Could you please explain how the casino justified this decision?

• What was the real-money balance in your account when it was closed?
• Kindly forward all communication between you and the casino’s customer support regarding the delay in processing your payment and the subsequent account closure to veronika.f@casino.guru.

This will help us review your case thoroughly and create a complete timeline of events.

Thank you in advance for your reply.

Hi there

So they haven't deleted my account they have blocked me from contacting them

They have recently wiped my whole data off the account and when I messaged with the email they deny it's them because they have now change their URL.fron aladinsgold2 to aladinsgold3

This is disgusting behavior

Real cash £100

Real cash deposits £180

It's disgusting that they are scamming thousands of people

Thank you for your reply. It is common for offshore casinos to append numbers to their regular name. This does not indicate that any data has been erased or that the casino’s administration has changed.

Could you please forward me the communication between you and the casino’s customer support regarding this issue? My email address is veronika.f@casino.guru.

Additionally, do you have any evidence, such as screenshots or emails, confirming the balance in your account?

Your documentation will help us assess the situation more accurately and determine how we can proceed.

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I need a few days i will upload the email and the links change and then show uou my account is resetted

I have not received any emails from you yet. Please forward me the emails so that we can proceed with the investigation. I appreciate your understanding and cooperation.

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru