The player from Greece requests a withdrawal that he initiated two weeks ago and is experiencing delays, as previous withdrawals also took about 18 days to process.
Spinbara Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 21h 25m 35s
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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22 hours ago
Translation
Good evening, I'm having delays with my withdrawals again, last time they were about 18 days late.
Automatic translation:
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4 hours ago
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4 hours ago
Dear Ioannis44,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you kindly send me screenshots of your pending withdrawal requests?
- When was the last time you communicated with the casino regarding the delay in processing your payments?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
