The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Rabona Casino - Withdrawal of player's winnings has been delayed.
Amount: €650
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi. I made a deposit at the Rabona Casino and bet on a football match. I then received a free bet of €75. I then bet this amount on a football game. This bet won. Today I wanted to have my balance of about €650 paid out. This was rejected. I then asked why. I was told that I have to wager the amount won at least 3 times with a minimum odds of 1.5. I wanted to do this too, but then I had to realize that my stakes were limited to a maximum of €10. Since the amount to be wagered is €1350 it is almost impossible to wager this amount with 10 & wagers. What can I do now to get my money? I would be happy if I got an answer. Kind regards
Automatic translation:
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2 years ago
Dear DaRealBigOne,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hi. I still got the payment. Thanks for the support. Regards
Automatic translation:
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2 years ago
Awesome news, DaRealBigOne. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
