King's Chip Casino - Player believes that their withdrawal has been delayed.

Hi ,i deposited on 8th ,took bonus ,won nothing ,next 2 deposits i skipped bonuses ,didn't take them ,won £60 ,went to withdraw,then it pops up that I was enjoying a bonus do I want to cancel,well I dint take a bonus but I thought,oh well I cancel this bonus from earlier deposit to get my £60 ,that I'd won with no bonus taken,£60 dissapears,all emails ignored for 5 days ,went on chat ,person on there cut me off twice ,3rd time got extremely rude and took the p..s out of me

Dear Sylviahall,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi,no sorry they took the £60 back that I won ,now no winnings and nothing to withdraw

Dear Sylviahall,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,no nothing, all emails get ignored

Dear Sylviahall,

Would it be possible to forward your betting history (if it's possible to download it from the site) to [email protected] for further review?

Awaiting your response.

Regards,

Nick

Sorry I have closed account because of ongoing issue

Whoever i spoke to on chat was being extremely rude,I couldn't believe i was talking to someone representing a business,absolutely taking the p.ss out of me

Dear Sylviahall,

As you have closed your account on your own, there is hardly anything we can do regarding your initial issue and we will be forced to close the complaint.

Is there anything else we could assist you with?

Regards,

Nick

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Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.