24Slots Casino Review

The player from Estonia had issues with a casino regarding payment, and complained about the lack of customer service response. The player's account had been verified and his winnings had been accumulated without an active bonus. The casino cancelled his payment without providing a reason. We intervened and contacted the casino, which responded that they needed additional documents from the player. After the player submitted the necessary documents, his withdrawal was processed and he received his winnings. The issue was then resolved.

The player from Germany turned €2000 into €11000 but due to a severe gambling addiction, requested multiple times for account closure to prevent further gambling. Despite numerous email exchanges, his account was not blocked and he ended up gambling away all his winnings. There were also issues withdrawing money from sports betting. The player is seeking a substantial refund.

The player from Germany was experiencing difficulties with his balance being categorized as bonus money in the casino without his request or activation, which was preventing him from making further withdrawals. We had reached out to the player for further clarification and information about his issue. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. The complaint was therefore rejected.

The player from Sweden had €667 pending for over two weeks. She had used a Klarna card for transactions, which was a virtual card, and faced issues while trying to withdraw her winnings. The casino had requested additional documents for KYC verification, including a credit card statement to confirm the ownership of the virtual card used for deposits. The player had provided the required documents, and the casino had confirmed the receipt and the securing of her account. However, the player did not respond to further inquiries from the Complaints Team about the status of her withdrawal. As a result, the complaint was rejected due to lack of response from the player.

The player from Sweden, who had gambling issues, had been blocked from playing at Palmslots due to self-exclusion. Despite this, they were able to access and lose funds on another platform, 24Slots, which was owned by the same operator. The player had contacted 24Slots to discuss the issue and ask for a refund but received no response. The player claimed that the website's non-adherence to Mastercard's transaction laundering rules enabled this. We had established that self-exclusion from one casino did not automatically apply to all casinos owned by the same operator. The player's account at 24Slots was closed within a standard time frame after she reported her gambling addiction to them. Therefore, we concluded that the casino had acted in accordance with its terms and conditions.

A player from Germany deposited money in the casino but it hasn't been credited to their account yet. Despite contacting support, they've been advised to wait for 72 hours. The complaint was rejected as the player stopped responding.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that he had received his money, and the issue was successfully resolved. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from Germany had been waiting for a payout for 8 days, with no update on its status. Although his account had been verified and he had successfully made several withdrawals in the past, his recent payout request was cancelled for unspecified reasons. Despite the player's request for intervention, we had advised him to wait for a total of 14 days for the casino to process the payment. However, the player failed to respond to our messages, leading to the rejection of the complaint. The delay in the payout could have been due to unfinished KYC verification or high volume of withdrawal requests.

The player from Germany is facing an issue with a deposit of 1,500€ that he made via bank transfer 6 days ago. Despite reaching out to the casino several times via email and live chat, he has received no response. Player’s complaint has been resolved successfully.