The player from Portugal had won €1079.80 during her first time playing at the casino but faced difficulties with withdrawals. Although customer support assured her that the funds would be processed, six working days passed without any payment. After ongoing communication and assistance from the Complaints Team, the player eventually received the full amount of her winnings, confirming the resolution of her issue. The complaint was marked as resolved, and the player expressed gratitude for the support she received.
Wildsino Casino - Player’s withdrawal is delayed.
Amount: €1,079
Wildsino Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Wildsino Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
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1 week ago
Translation
It was my first time playing at this casino and it couldn't have gone better! I won €1079.80. The problem has been being able to make the withdrawals because customer support always says that they have a lot of requests but that I will receive them, so I don't have to worry! I'm starting to see that I'll never get my money unfortunately!!! Today is the 6th working day and so far nothing!!!! I would appreciate a reply from you
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1 week ago
Dear Palmeira1974,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 week ago
Translation
Good morning Cristina, thank you very much for your attention! The problem is that the Wildcasino page is no longer available, the information it gives when I try to enter is that "this page isn't working", and in the meantime I have contacted their support center and I still can't get an answer! I've played at other casinos and I've never had this problem that I'm now having with Wildsino, of not being able to talk to them and that's what really worries me.... I think I'm going to lose my money! Regarding the need for verification I even asked one of the agents who told me that my account didn't need verification so I never verified myself but in fact 6 working days have passed, 8 normal days and that's really not normal in the casinos where I play! What can you do to regain access to the casino platform? Have you changed your address? I would really appreciate your help! Cumps, Sonia F***
Edited by a Casino Guru admin
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6 days ago
Thank you for your reply, Palmeira1974. I tried accessing the casino's website from Finland and it works for me without any problems.
I understand you are worried, but I would like to emphasize again that we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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6 days ago
Translation
Hi Kristina, I still can't log in! I was wondering if you could send me the link where you enter Philandia because it might be just a matter of changing the country to Portugal! Meanwhile the situation remains the same! It's the 9th working day and no response from the casino! I am hoping that your intervention will help! Thank you very much for your help
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6 days ago
Translation
Hello Kristina, today I received part of my money and now I only need to receive 579€! Thank you so much for your help in resolving this issue, I just want it to be over for good!!! Cumps, Sónia F***
Edited by a Casino Guru admin
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5 days ago
I am happy to hear that! Hopefully, you will receive the remaining funds soon. Let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please let me know if there is anything new.
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2 days ago
Translation
Good afternoon Kristina, I would like to thank you for all your help in this case and that the remaining €500 that was missing has already been transferred to my account. So at this point, I'm going to reformulate my rating in Trust Pilot because at this point I've already received everything I owed and so we can close the complaint process.
Thank you very much for your help
Best regards
Sonia F***
Edited by a Casino Guru admin
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yesterday
Dear Palmeira1974,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
