Bruce Bet Casino Review

The player from Germany faced issues with a delayed deposit after making three deposits on 07/24/2024, with only two credited initially. The third deposit of €20 took two weeks to process, and a month later, the player was still waiting for an update despite repeated follow-ups. The player later managed to log into his account, which had been marked as "suspended," and successfully made a withdrawal. The issue was considered resolved as the player confirmed that the situation had been addressed.

The player from Germany faced difficulties withdrawing winnings due to ongoing issues with the verification process. After six weeks of communication with the casino regarding the required documents, the winnings were finally paid out. The Complaints Team confirmed the resolution of the issue and marked the complaint as resolved in their system.

The player from Poland faced delays in the verification process, which exceeded 14 days. Despite submitting all necessary documents, including a bank statement for residential address verification, he did not receive any response. After persistent communication, the player's account was finally verified, and he successfully withdrew his first payment of 200 PLN, with a remaining amount of 19,800 PLN pending. Eventually, he received the full amount after two months, and the complaint was marked as resolved by the Complaints Team.

The player from Italy had won €7,200 at Bruce Bet Casino but faced repeated rejections of her verification documents needed to process her withdrawal. Despite having previously successful withdrawals, she felt frustrated after sending the documents four times over two weeks. The complaint was rejected as the account was closed, preventing further investigation into the verification issues. The Complaints Team expressed regret for not being able to assist further.

The player from Sweden had been facing issues withdrawing her winnings of 150,000 SEK. Although she had provided the requested verification documents, they were rejected twice for unclear reasons and poor quality. The casino had not specified which photos were problematic. The complaint was ultimately rejected due to the player's lack of response to the team's inquiries, which prevented further investigation.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team noted that the player did not respond to inquiries regarding the status of the withdrawal. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Italy had won €500 through a bonus but had her verification process canceled three times due to claims of unreliable documents. Despite submitting valid documents, she had not received her winnings. The Complaints Team had extended the response time to allow her to provide the necessary information, but as she did not respond, the complaint was rejected.

The player from Sweden had completed verification twice, but the casino had required a third verification. Despite providing the requested documents and informing the casino about his virtual bank card, the verification had been rejected. The player had been awaiting results since Monday. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation into the issue.

The player from Sweden faced issues with Bruce Bet regarding failed withdrawal requests. Out of 350,000 SEK withdrawn, only 50,000 SEK was processed successfully, with 300,000 SEK still pending. Despite claims from the casino that the funds were returned to his balance, his account did not reflect this. The issue was resolved as the player confirmed that a service agent from the casino provided significant help, leading to the resolution of the problem. The complaint was marked as resolved by the Complaints Team.

The player from Germany faced repeated rejections of his withdrawal requests from Bruce Bet despite having submitted all required documents, including address proof, payslip, bank statements, and ID. After multiple communications with the casino, it was confirmed that all necessary documents had been provided and the verification was successful. The withdrawal of €4200 was processed, and the player reported that the payout was successful. The complaint was marked as resolved by the Complaints Team.

The player from Sweden had been waiting for a withdrawal since June 26, 2024, with no updates from the casino. He suspected it might be a scam. The delay was due to incorrect information provided during registration, requiring updates in accordance with GDPR procedures. After the Complaints Team contacted the casino and requested expedited verification, the payment was completed. The issue was resolved successfully.

The player from Germany had unsuccessfully attempted to verify his account for several weeks despite submitting multiple confidential documents, including work payslips, proof of address, a bank report, ID, and house deeds. After providing all necessary documents, the account was finally verified. The complaint was marked as resolved by our team.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised patience as withdrawals could take up to 14 days. The player did not respond to follow-up messages, so the complaint was rejected due to lack of communication.

The player from Germany faced withdrawal issues due to a recent address change. Despite submitting his updated ID, the casino's support team indicated it could take up to 28 days to process the update. We requested further information and correspondence from the player to investigate the matter. However, due to the player's lack of response, the complaint was rejected.

The player from Germany had been attempting to verify the account for months by submitting high-resolution images, including ID pictures and invoices, which had repeatedly been rejected. As a result, the casino was not approving a €900 withdrawal. After investigating, we requested the player to forward the instructions and uploaded documents. The player confirmed that the issue was resolved successfully after following the provided guidelines.

The player from Germany faced verification issues with her Visa debit card while trying to withdraw €20,000 in winnings. Despite sending numerous documents and receiving mixed messages about the verification status, the finance department continued to reject her documents. We contacted the casino, which requested specific confirmation from the player's bank. After the player provided the required confirmation, the verification was successfully completed. The complaint was marked as resolved.

The player from Germany faced repeated rejections on his withdrawal requests due to ongoing verification issues, despite submitting documents multiple times over two months. The verification status remained unresolved, and an address update had not been processed. The Complaints Team contacted the casino, which confirmed that the user was successfully verified and the withdrawal request was processed. The player confirmed the resolution, and the complaint was marked as resolved.

The player from Austria experienced delays in the verification process following a withdrawal request, which had been in processing for 3 days. Despite correcting a minor typo in his address, he was worried about extended wait times causing potential loss of funds through further gambling. The issue was resolved by explaining that KYC verification was crucial and could take several days. Since the player had already gambled away his winnings, no further action was possible.

The player from Italy registered on BruceBet casino and won 6900 euros. However, the account was blocked due to a deposit made using a card registered not to the player but to his son. The player was then unable to access the winnings and requested assistance in unlocking the account. We reviewed the casino’s terms and conditions, which stated that only valid and lawfully owned payment methods by the player should be used. As this rule was breached, the complaint was closed, and the casino was deemed to have acted in compliance with their policies.

The player from Germany deposited 15 euros with a deposit bonus, which turned into real money after playing. Despite building her balance up to 1500 euros, she found that her balance was suddenly adjusted, resulting in the disappearance of the funds. After investigating, it was revealed that the player had claimed an achievement bonus of 25 free spins while wagering the initial deposit bonus. According to the casino's terms and conditions, the maximum winnings from such bonuses were limited to 50 euros. Therefore, the casino adjusted her balance to reflect this rule. The complaint was closed as the casino acted according to its established rules.

The player from Germany struggled with the account verification process, which prevented him from withdrawing his winnings of over €1,000. Despite multiple attempts with different documents, the casino repeatedly deemed them invalid. We attempted to mediate by requesting the player to provide updated proof of address documents. The player failed to respond to our messages and questions, leading to the rejection of the complaint due to insufficient cooperation.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. They also extended the complaint response time by 7 days. However, due to the player's lack of response, the complaint was eventually rejected. The team was unable to further investigate the issue without the player's cooperation.

The player from Germany experienced a delayed withdrawal at Bruce Bet Casino. Despite the withdrawal confirmation, the casino had failed to process it within the promised 5-7 business days. The player had not received any contact from the casino about this delay. The player also mentioned that the casino had not credited the winnings to their account, nor provided an explanation for it. We attempted to investigate the issue by reaching out to the player for more information, but received no response. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany had had an issue with withdrawing his winnings due to constant rejection of his verification documents over a three-week period. The casino had failed to provide clarity on the issue via email or live chat. After several exchanges and intervention from the Complaints Team, the casino had revealed that the player's identification document was rejected due to damage. The player had then been advised to submit a selfie with the damaged document and an alternative ID. Following this, the player's documents had been successfully verified and his withdrawal request had been reviewed. The player had confirmed receipt of his winnings and expressed gratitude for the assistance provided. The issue had thus been successfully resolved.

The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player had encountered issues with the casino's KYC verification process, which caused a delay in his withdrawal request. Despite having submitted the necessary documents multiple times, the casino had insisted on specific formats and details. The player had expressed frustration and eventually gambled away his winnings. The complaints team had attempted to mediate the situation, urging the player to be patient and not to spend the funds. However, due to the player's actions of using up the funds, the complaint had to be rejected.

The player from Germany was experiencing problems with withdrawing his funds from an online casino. We reached out to him to gather more details about his issue, including questions about his account access, the documents he had provided, the games he had played, and whether he had used a bonus. However, despite extending the response time by an additional 7 days, the player did not respond to the queries. Consequently, we were unable to investigate further and had to reject the complaint due to lack of player's cooperation.

The player from Germany had faced difficulties regarding the verification of ID documents at Bruce.bet, even after uploading numerous versions and types of verifications. The player had expressed frustration as the casino also had not accepted his Paysafe records despite him providing all necessary information. The issue had been ongoing for a week. After we intervened and communicated with the player and the casino, the player had finally received the first payment and the second one was confirmed. The player later confirmed that he had received the full amount. The complaint was then marked as 'resolved'.

The player from Germany had faced challenges validating his address and obtaining a payout from Bruce Bet, due to a recent move. After betting 20 euros and winning 1200 euros, the payout and modification process had been delayed, with the casino requesting and subsequently rejecting verification documents repeatedly since 16.03.2024. The player had been asked to provide proof of address for both his previous and current residences, which he had done multiple times. After our team intervened and contacted the casino, the casino had processed his request for GDPR data modification and the player confirmed having received his winnings. With the player's confirmation, we considered this complaint as successfully resolved.

The player from Germany had cleared the bonus at Brucebet but despite having correctly uploaded all documents, Brucebet continually claimed that the verification failed and refused to payout €600 winnings. The player had provided all necessary documents multiple times. However, Brucebet insisted that the data could not be read, which the player disputed. The player also alleged that Brucebet was using this as an excuse to avoid paying out his winnings. We attempted to clarify the situation and asked additional questions, but the player did not respond. As a result, we could not further investigate the issue and had to reject the complaint.

The player from Germany had struggled with account verification as her payment proof document had not been accepted by the casino. Even though she had made several deposits, the casino had refused to disclose the specific time of the required deposit for security reasons. The casino also hadn't confirmed if her other submitted documents were accepted. However, the casino later confirmed that her account had been successfully verified. The player had expressed her gratitude for the support received in resolving the issue. We had confirmed the resolution and marked the complaint as 'resolved'.

The player from Germany had struggled for over ten days to verify his address with the casino, despite having provided a bank statement with the necessary details. The casino had continually rejected his document, which had caused communication difficulties. After our team's intervention and an extended verification period, the player had confirmed that the casino had resolved his issue and had made the payment. We had then marked the complaint as 'resolved'.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that his withdrawal had been cancelled and his account balance had been set to zero. He also mentioned that he had had to resubmit his KYC documents, which were rejected although he claimed to have been previously verified. The player expressed his dissatisfaction with the process and requested to close the complaint.

The player from Poland had an issue with the account verification at the casino. He had submitted all necessary documents for verification in order to withdraw PLN 3,500 but had faced delays. The player had made a minor error in his residential address during account creation, which he had sought to correct prior to verification. The casino had informed us that the player's account was successfully verified and his request for data modification had been processed. However, without the player's confirmation of resolution, we had to reject the complaint.

The Polish player had experienced a lengthy verification process at Bruce Bet. After the initial verification approval, he had been asked to submit additional documents. However, he had received no response after sending these documents, which violated the promised 48-hour review period. The Complaints Team had engaged with the casino representative to clarify the situation. The casino had confirmed that the delay was due to a backlog of requests and had assured that measures had been taken to prevent such delays in the future. The player's account had been fully verified and he had confirmed receipt of his payment, resolving the issue.

From Germany, the player had been attempting to verify their account for the past two weeks. Despite having submitted requested documents such as bank statements and Lbs documents, the player consistently encountered delays and obstacles. After submitting additional documents, the player's account had been successfully verified. Consequently, the player was able to initiate their first withdrawal without any further issues. The Complaints Team had marked the complaint as resolved.

The player from Norway experienced difficulties verifying his account, despite providing various documents. His account lacked a photo of his bank card, which he lost in a recent move. The player was frustrated by customer service's handling of the situation. We contacted the casino, which eventually accepted alternative documents for verification. The player faced additional issues with withdrawal methods, but the problem was resolved after he successfully withdrew funds via Mifinity.

The player from Germany had been attempting to submit documents for weeks for a payout. However, the casino consistently replied that the images were not visible enough, the IBAN couldn't be recognized, or the name couldn't be seen properly, which led to suspicions of fraudulent practices. After several interactions and guidance from the Complaints Team, the player successfully submitted the necessary documents and expressed relief and gratitude. The issue was subsequently marked as 'resolved' by the Complaints Team.

The player from Germany had won 15000€ at the casino. Despite having sent all necessary documents and verifying his identity multiple times, his winnings had been delayed for a month. The player had provided all the necessary documents for KYC verification. However, the casino had informed that the player had an active address change request in accordance with GDPR, which was causing the delay. After the address change was verified, the casino confirmed that the player's account was fully verified. We had not received any updates from the player since, hence we had to reject the complaint.

The player from Poland had experienced delays in the payout verification process at an online casino. The casino had promised a 24-hour process, but three days had passed with no progress. After the Complaints Team had advised the player that such delays were common and could be caused by unfinished KYC verification or a high volume of withdrawal requests, the player had agreed to wait. Eventually, the issue had been resolved. As a result, we had also marked the complaint as 'resolved' in our system.

The player from Germany had successfully withdrawn 1000 Euros but was still waiting for the transfer of 2000 Euros that had been processed and approved. Live support hadn't provided any useful responses. Both withdrawals came from the same winnings made with a real money deposit and a bonus from the casino. The casino had suggested cancelling the payout due to technical difficulties with the payment provider, Mifinity, and offered to process a new withdrawal request via bank transfer. Eventually, the player reported that the casino had paid out and the amount was credited to his account after he requested a new withdrawal to his bank account. We marked the complaint as 'resolved'.

The player from Poland had been waiting for a withdrawal for three weeks after winning 800PLN at an online casino. Despite having provided all necessary documentation multiple times, she had been repeatedly requested to wait another 24 hours. The player, a new user who had not used a registration bonus, had not been verified despite numerous attempts. We had attempted to resolve the issue by asking for all relevant communication between the player and the casino for further investigation. However, the player did not respond to our messages, which resulted in our inability to further investigate and led to the rejection of the complaint.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received. The player claimed that after cancelling his withdrawal, the casino deleted his account balance to zero. He had provided evidence of his game and deposit history, showing that he had played with a welcome bonus without a payout limit. The casino initially insisted that the player had violated bonus terms, but after further investigation, admitted an error on their part. The casino later returned the disputed funds to the player's account in full. The player confirmed the receipt of his winnings, so we consider the matter resolved.

The player from Poland requested a withdrawal of winnings and, despite the initial approval, had not received the funds. The casino allegedly told him that the provider had cancelled the payment and indicated that they would return the money to the casino account, however, this had not occurred. The player had been waiting over two weeks for his winnings. After a series of back-and-forth communications, the player reported that the casino had returned his money to his game account and he had ordered a new withdrawal. Unfortunately, the player decided to close his account due to frustrations with the process and lost his disputed funds. Consequently, the complaint was rejected as the disputed funds were lost.

The player from Poland had a pending withdrawal of 6865pln with Bruce Bet Casino. The casino claimed the funds had been sent, but the player hadn't received them. The casino's responses to the player's inquiries had been vague and unsuccessful. The player's account had not been verified by the casino despite him providing the necessary documents. He had made a deposit with a 150% bonus and had fulfilled the turnover requirements. The casino had acknowledged a payment issue and had promised to return the funds to the player's account for him to make a new withdrawal request. However, the player had reported continued delays and had suspected the casino of intentionally withholding his winnings. We had involved a Bruce Bet Casino representative in the conversation, who confirmed a system error and mentioned that the player's subsequent withdrawal requests had been declined due to insufficient funds and self-exclusion. Despite our efforts, we had been unable to assist the player further due to him playing down his winnings and initiating self-exclusion.

The player from Poland had reported an issue with Bruce Bet Casino, specifically regarding the withdrawal of his winnings. Despite multiple attempts, he had been unsuccessful and reported that the casino's technical support had been unresponsive. The player also expressed confusion over the casino's verification requirements. However, he failed to respond to our team's requests for further information within the given time frame. As a result, we had to reject his complaint due to insufficient information.

The player from Poland had complained that the casino had improperly calculated their no-deposit bonus by reducing it to 50 PLN instead of the equivalent of 50€. The player had had 450.66 PLN, which was reduced to 50 PLN. The player had confirmed that they had made a deposit and their KYC had been approved. The Complaints Team had reached out to the casino for clarification. The casino had responded stating that there had been a technical issue and the player had been compensated with 50 PLN, while the remaining 200 PLN had already been withdrawn. We then asked the player if they were satisfied with this resolution, but received no response. Consequently, the complaint was rejected due to a lack of further communication from the player.

The player from Germany had a withdrawable balance of €4000, but after he won with free spins, a turnover condition was applied and the withdrawal amount had been reduced to €1800. Later, the withdrawal was cancelled due to an issue with the payment provider, and the player unknowingly played with the funds that were originally marked for withdrawal. The player ended up with a zero balance as he had mistakenly wagered his winnings. We had concluded that the player was responsible for their account, active balance, and all the bets that took place. Unfortunately, we couldn't assist further as the player had wagered all his winnings. The complaint was subsequently rejected.

The player from Switzerland is struggling with withdrawal requests which are being cancelled. The casino's live support and email address haven't provided any response from the relevant department for several days. The issue has been resolved successfully.

The player from Switzerland had won money using an active bonus and had made a withdrawal request, but the payout had been reduced according to the casino rules. He then made additional real money deposits and won again, but the winnings had been manually reduced to the maximum payout for the initial bonus. The casino had claimed that the player's winnings were capped at the maximum withdrawal for the initial bonus. We found this unfair as the player had made subsequent real money deposits. Despite the evidence provided by the casino, we initially concluded the case as unresolved, stating that the casino's behaviour was against our fair gambling codex. However, the complaint was later reopened when the player confirmed that the casino had credited his account with the disputed amount. The issue was then marked as resolved.